Shelter Operations Manager

octobre 13, 2021
Maple Ridge, BC
Job Type
Ministry Unit/Dept:
Ridge Meadows
Salary Range:
22188 Lougheed Hwy
Posting Expires:
October 20, 2021
Applications Accepted By:
Attn: Mark Stewart, Email: or Please mention 'Shelter Operations Manager' in the subject line of your email


The Shelter Manager is responsible for the efficient operation of all Emergency Shelters, including staffing, equipment, supplies and inventory, and client relations.


  • Normal work week - Monday-Friday, 40 hours/week
  • Flexibility in hours/days is expected
  • 3-month contract with possibility of extension


  • Supervision of Emergency Shelters operations and Shelter Workers in accordance with TSA
  • Participates in the development and application of Shelter policies and operations
  • Able to demonstrate professionalism and commitment to TSA Operating Principles for Shelters
  • Plays a lead role in the hiring, the training, coaching, and mentoring of Shelters workers
  • Conducts regularly scheduled staff and supervisory meetings.
  • Conducts annual performance evaluations of shelter workers
  • In conjunction with the Shelter Supervisors, creates Shelter staff schedules, authorizes vacations, and tracks attendance and absenteeism
  • Oversees replacement coverage for absences due to illness or other reasons
  • Participate and/or delegate involvement in regularly scheduled Occupational Health and Safety meetings.
  • Monitors staff safety practices in compliance with health and safety standards, and prepares, submits and acts on incident reports
  • Provides additional statistical and evaluative information when required
  • Participate in the response to shelter client grievances and complaints
  • In conjunction with Shelter Supervisors monitors shelter logs, bed reports, and statistics that are generated by shelters staff
  • In conjunction with Shelter Supervisors, monitors the ordering and delivery of shelters inventories and supplies.
  • Monitors the need for shelter maintenance and repairs and communicates same to Maintenance Management
  • Networks and represents The Salvation Army Ridge Meadows Ministries with community agencies and other appropriate organizations and forums
  • Participates in strategic planning, budgeting and program improvement initiatives
  • Ensures the cleanliness, maintenance, and upkeep of the shelters and surrounding grounds
  • Performs other duties as required


  • Completed an Undergraduate degree (e.g., B.A., B.Sc., B.Sc.N) or an alternative level of education and experience.
  • Bachelor’s and/or Master’s in the appropriate discipline (as required by funding contact/s)
  • Minimum one year of prior related experience, including, experience in a specialized social services program, inclusive of some supervisory experience and communicating orally and in writing
  • Current certification in First Aid/CPR (or willing to be trained)
  • Criminal Record Review Program clearance


  • Two to three years of experience including working in shelters/housing for the homeless
  • Minimum one year of supervisory or managerial experience

Required Skills/Knowledge:

  • Willingness to adhere to the Mission and Values of The Salvation Army Ridge Meadows Ministries
  • Intermediate to advanced skills in Microsoft Word, Excel, and Outlook
  • Demonstrates good verbal and written communication skills, effective listening skills, and organizational skills
  • Demonstrate a positive attitude towards the homeless and individuals with substance abuse and concurrent problems, including mental health concerns
  • Demonstrated ability to work independently


  • Detail-oriented with a high level of accuracy and document creation
  • Ability to prioritize and manage multiple tasks and a variety of demands in a fast-paced environment
  • Flexible, self-motivated, adaptable

Successful candidates, prior to hiring, may be required to provide:

  • A valid Class 5 (or higher) BC Driver’s License and a clean driver’s abstract
  • Criminal Record Review Program clearance
  • Completion of our online Armatus Abuse Training and required Health and Safety training

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

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