Shelter Manager

June 22, 2022
New Westminster, BC
Job Type
Ministry Unit/Dept:
New Westminster Citadel/Stevenson House
Salary Range:
$29.34-$36.67 per hour
32 Elliot Street, V3L 2K1
Posting Expires:
July 4, 2022
Applications Accepted By:
Attention: Captain Alfred Esdaille. E-mail: Please mention the 'Job Title' in the subject line of your email.


The Program Coordinator supervises, assists in the development of, and monitors a specific formal program.


  • 40 hours per  week
  • Monday - Friday 8:00 am-4:30 pm and includes a  ½ hour unpaid meal break


  • Assists the shelter cash workers in developing and coordinating the delivery of designated programs; will be responsible for clients/residents, and staff.
  • Participates in hiring, orientating, training, and evaluating; schedules staff in accordance with government contracts and residential standards’ which may respond to and resolve complaints.
  • Ensures the implementation of and may participate in the provision of the case management system including intake, support, referral, networking, and other direct services to clients/residents, this includes appropriate use of rehabilitative and disciplinary measures.
  • Establishes and maintains proper records and files for each program, writes progress and in-depth reports and provides information on the outcomes of the program (s) and the progress of each client/resident.
  • Liaises with community resources and encourage community involvement in programs.
  • Monitors and ensures staff safety practices in compliance with health and safety standards, and prepares, submits and acts on incident reports; identifies proactive safety measures to the supervisor based on needs and concerns.
  • Participates in or delegates the conduct of physical searches according to policy; ensures documentation of searches and results in log book.
  • Ensures that staff maintains the security and upkeep of the building and grounds.
  • Provides statistical and evaluative information to management levels when required.
  • May provide back-up support to and or assume functions at front desk area or other program areas as needed.
  • Performs other duties as assigned.


*NOTE: For some jobs, you may be required to provide validated educational documentation.


The successful job applicant will have completed an Undergraduate University degree (e.g., B.A., B.Sc .B.Sc.N.)

  • 2 Year Diploma in Human Sciences
  • Certification as an Addictions Counsellor (Check school program requirements)

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties.


  • One year but less than three years of prior related experience, including experience in a social service setting supervision, budgeting, working with marginalized clientele, and a social services background.
  • The incumbent has input to and/or participates in preparing budgets with respect to the departmental budget.

Required Skills/Knowledge:

  • The performance of the job requires moderate amounts of keyboarding and walking, and occasionally climbing stairs, standing and lifting more than 10 pounds, but less than 20 pounds.
  • The performance of the job requires continuously monitoring the environment, multitasking, and a moderate amount of attention when reading, and close listening.


  • The incumbent is responsible as a group/work leader. He/She is responsible for providing direction and checking results, but generally works along with those supervised.
  • The incumbent directly supervises up to 30 full-time employees, and part-time employees and indirectly supervises up to 80 students and volunteers.

Work environment:

  • The incumbent’s work environment is typically in an office or a work site within residential and community settings.

The incumbent will work under the following disagreeable conditions:

  • Exposure to dirt, bodily fluids, bodily waste
  • Exposure to drugs and alcohol
  • Noise
  • Dealing with angry and abusive people
  • Verbal Abuse
  • Odors
  • Overtime with schedule affects lifestyle

The incumbent may have little to no travel required.

The incumbent will work on call – on a rotation basis.

Exposure to hazards:

The job incumbent may be exposed to the risk of moderate injury or illnesses due to:

  • Physical attacks by others (i.e. being attacked by a client/resident)
  • Exposure to infectious diseases
  • Exposure to toxic chemicals (some environments)
  • Exposure to bodily fluids
  • Sharp Objects (i.e. needle stick)
  • Other dangerous situations

Precautionary measures:

The incumbent must take the following precautionary measures (in addition to health and safety rules):

  • Universal precautions
  • Immunization for Hepatitis B
  • Vaccination against Tuberculosis
  • WHMIS training
  • Current Certification in First Aid/CPR
  • Criminal Police Investigation Check (CPIC)
  • Non-Violent crisis intervention training
  • Cleared with Child Abuse Registry

Successful candidates, prior to hiring, may be required to provide:

  • Background check consent
  • A clear vulnerable sector screening
  • A clean driver abstract
  • Completion of our online Armatus Abuse Training and required Health and Safety training

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

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