Settlement Caseworker

June 6, 2024
Vancouver, BC
Job Type
Competition #
Ministry Unit/Dept:
Belkin House
Salary Range:
As Per Collective Agreement $26.00 per hour (probation rate)
555 Homer Street
Posting Expires:
June 21, 2024
Applications Accepted By:
E-mail: Please mention the 'Job Title' in the subject line of your email.


The Settlement Caseworker role at Belkin House will be responsible for assisting newcomers in accessing and navigating essential information and service systems through settlement plans and case management. The scope of work will also include coordinating and facilitating settlement related programs in order to support all aspects of settlement and achieve stronger social and economic integration for newcomers.


  • TERMS: Regular Full-time; 40 hours per week
  • DAYS & TIME: Monday to Friday
  • 8:00 a.m. – 4:30 p.m. (30mins. Unpaid lunch break)
  • No. of Vacancies: 1


Case Work (70%)

  • Guide client through claimant, settlement, and integration process.
  • Assess client suitability to any internal and external programs or services and provide referrals and support in system navigation.
  • Maintain expected case file information through online case management system and physical documentation and logs.
  • Receive program applications, maintain a waitlist database, and receive check-ins, referrals, and reference information.
  • Assesses client needs and suitability for intake, occupancy extension and discharge planning.
  • Perform intake and discharge procedures for clients, including direct client communication and expected administrative paperwork.
  • Monitor room and common area conditions, complete room inspection, work orders, clear rooms and client areas of client items by packing and storing or discard or abandoned items.
  • Responsible to orientate new residents to Belkin House’s policies, procedures, and program expectations.
  • Develop and implement case management of assigned clients; assist clients in establishing goals and monitor progress.
  • Monitor behavior: intervene in crisis situations, provide appropriate emotional support, basic/crisis counseling, advocacy, correction and accountability as required.
  • Monitor the environment and clients to ensure overall safety and security of all staff, clients, volunteers, and community members.
  • Complete regular client status checks and room searches as required.
  • Participate in relevant and requested trainings, workshops, internal and external events, case management meetings, program development meetings, new resident orientations and floor meetings.
  • Ensure internal and external reporting requirements are submitted to managementwhen requested, including monthly reports and collection of statistical and evaluative

Program Delivery (15%)

  • Participate in the development of goals and objectives for newcomer programs as wellas evaluation and research for continued improvement.
  • Assist case management team in the development and innovation of new and existing programs and projects based on funding requirements and expansion opportunities.
  • Develop, coordinate, and facilitate relevant programs. Including but not limited to settlement orientation, housing, employment, education, language, and community building.
  • Host community building and networking events
  • Ensure that program procedures are maintained, develop relevant policies, learningguides, and facilitator materials where required.

Program Outreach (7%)

  • Coordinate and provide direct services and system navigation to newcomer clients, including occasional accompaniment.
  • Develop, implement, and evaluate outreach services and outcomes for newcomer
  • Assist in the development of specialized projects, including collaborations with other BC-SAF HAVN and settlement service providers.
  • Represent Belkin House newcomer services, liaison, collaborate and consult with professional supports, training and other SAF HAVN service providerswhere applicable.
  • Provide accompaniment services as needed.
  • Provide information, referral, and supportive access to relevant services.

Other Duties (3%)

  • Demonstrate respect, honesty and compassion in the administration of all duties.
  • Invest in professional development through continued training identified by yourself and management team.
  • Perform other job-related duties as assigned.



  • Completion of a formal post-secondary/college program of two academic years in Social Service or    another related field.
  • Current Certification in First Aid/CPR or willingness to be trained.
  • Certification in Non-Violent Crisis Intervention or willingness to be trained.
  • WHMIS or willingness to be trained.
  • Certification in FOODSAFE Level 1.
  • Mental Health First Aid Certification or willingness to be trained.
  • Current Naloxone Training or willingness to be trained.

*Alternative level of education and experience may be acceptable.


  • At least two (2) years of experience working in case management, outreach or group facilitation with newcomers to Canada.
  • Proficient in Microsoft Office (including Word and Excel, PowerPoint), Outlook, and Internet navigation
  • Strong knowledge of settlement and integration process
  • Strong knowledge of community/newcomer resources

Required Skills/Knowledge:

  • Willingness to develop an understanding and support for the mission and purpose ofThe Salvation Army in Canada and its implications as related to position responsibilities.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’shealth and safety policies and procedures.
  • Ability to provide an original copy of a Background Check that is satisfactory to TheSalvation Army, in its sole discretion, is required, including Child Check (if appropriate).
  • Attention to detail, problem-solving and analytical skills.
  • Fluent spoken and written English.
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
  • Ability to function independently and collaborate with a team
  • Ability to follow Universal precautions.
  • Demonstrate ability to de-escalate individuals in stressful situations with effective interpersonal and conflict resolution skills.
  • Ability to work with individuals from diverse cultural backgrounds
  • Demonstrate ability to communicate effectively both orally and in writing with your Supervisor and those you supervise.
  • Demonstrate group facilitation and program coordination abilities.
  • Demonstrate organizational and time management skills

Other Conditions:

  • Successful obtainment of the Criminal Record Check clearance through the Criminal Records Review Program
  • Successful obtainment of clearance through The Salvation Army Child Abuse Registry

Successful candidates, prior to hiring, may be required to provide:

  • Background check consent.
  • A clear vulnerable sector screening.
  • A clean drivers abstract.
  • Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application

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