Residential Worker – St. Catharines Booth

The Salvation Army
mars 25, 2020
St, Catharines, ON, Canada
Job Type
$15.00 per hour
Competition #
Interested applicants must respond in writing to
Mail: The Salvation Army St. Catharines Booth Centre ATTN: Steve Brnjas, Programs Manager 184 Church St. St. Catharines ON L2R3E7.E-mail: Attention: Steve Brnjas, Programs Manager. Please no phone calls.
Closing date
March 31, 2020


This is a permanent part-time position based on 16 hours per week. Work schedule is Saturday & Sunday, 12:00 a.m. to 8:00 a.m. and includes a ½ hour paid meal break. The supervisor will set the hours of work and work schedule.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.


  • Record activities and incidents occurring during the shift in a factual and concise manner using Logbook and/or Incident Occurrence Reports.
  • Conduct initial screening of hostel clients seeking admission and meet their individual needs through on-site services and/or referrals.
  • Provide the first point of contact for persons who are homeless and/or are serving out their Federal Parole at the Centre.
  • Handle the admission, orientation and evaluation of client’s understanding of rules; ensure ongoing enforcement of policies.
  • Respond to persons in crisis and utilize de-escalation techniques, if necessary, contact emergency personnel (police, ambulance, etc.)
  • Ensure the completion of intake procedures and paperwork when logging in new clients.
  • Enter client information in HIFIS database and maintain daily bed register.
  • In keeping with individual case plans, record sign-outs, location changes and arrival times for clients serving out their Federal Parole at the Centre.
  • Perform spot-check calls when assigned to confirm Correction Services Canada (CSC) resident’s whereabouts and document accordingly.
  • Prepare Hostel Client information for regional monthly data reports.
  • Monitor the activities of the clients and maintain availability for personal, practical and moral support.
  • Monitor client medication and ensure that medication is always secured in the front office.
  • Distribute meal tickets and client supplies as required.
  • Answer telephone, record and distribute messages.
  • Accept and document all donations.
  • Record and secure all cash received during shift.
  • Monitor the access of all clients into the Booth Centre.
  • Responsible for safe evacuation of clients/residents from the building when necessary.
  • Complete room checks and searches of client belongings upon entry to the Centre and throughout their stay.
  • Conduct routine security rounds of the building and record in the logbook when rounds are conducted.
  • Participate in development and implementation of case plans.
  • Report to Caseworker client progress, changes and/or regression in the client’s status.
  • Within the client’s existing environment encourage, where applicable, positive life-style alternatives: socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions and problem-solving.
  • Seek to enhance own role with service providers as to build confidence and trust.
  • Help clients develop problem-solving and coping-skills.
  • Complete other duties as required.


  • College Diploma in Social Services/Corrections and / or combination of education and life related experience in working with marginalized individuals.
  • Completion of Non-Violence Crisis Intervention Training or willingness to obtain.
  • Current First Aid and CPR or willingness to obtain.
  • Training in Naloxone administration and Mental Health First Aid would be assets.


  • Strong interpersonal, oral and written communication, and organizational skills
  • Must have strong computer skills and experience using various software, Microsoft Office; experience using HFIS would be a definite asset.
  • Self-motivated and disciplined
  • Must submit to and meet the requirements for an Enhanced Reliability Security Clearance through corrections Canada
  • Provide original copy of a criminal background check with vulnerable sector screening that is satisfactory to Canadian Police Information Centre (CPIC) or through a local police detachment
  • Screening through The Salvation Army Abuse registry may be required
  • Support for and an understanding of mission and purpose of The Salvation Army

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.

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