Residential Worker – Hamilton Booth Centre PFT

The Salvation Army
November 18, 2020
Hamilton, ON, Canada
$17.61 per hour as per the Collective Agreement
Competition #
Interested applicants must respond in writing to
Email: Attention: Carol Montgomery, Executive Assistant Fax: 905-525-3555 Mailing Address: The Salvation Army Hamilton Booth Centre, 94 York Blvd., Hamilton ON L8R 1R6 Attention: Annie Williams, Program Manager Please, no phone calls
Closing date
November 27, 2020


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.  Each position contributes to the mission of The Salvation Army.

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

Open House: Poverty isn't always easy to see

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

This is a temporary, full-time position based upon 37.5 hours per week. Flexibility in scheduling is required.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour unpaid meal break.

Shifts: Monday to Friday, 03:00 p.m. to 11:00 p.m.

Start Date:  asap

End Date:  March 31, 2021

The operational hours of this facility are 24 hours.

This is a unionized facility.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.


  • Conduct initial intake and screening of clients seeking admission
  • Register clients into HIFIS database, assign bed and provide necessary toiletries
  • Prepare and provide meal tickets and/or prepared bag lunches according to approved procedures
  • Record activities and incidents shared communication log and incident report forms in an objective and concise manner
  • Refer clients to case management, chaplain and program manager as needed
  • Complete clerical tasks and provide direction to phone inquiries
  • Contact emergency service personnel as needed, i.e. ambulance, COAST, police etc.
  • Answer telephone and provide inquirer with necessary direction
  • Maintain cleanliness of front desk area inside and out
  • Provide clients with medication bins and return bins to secure medication cabinet
  • Monitor security cameras and work closely with security and staff to resolve security concerns
  • Complete incident and communication reports, statistics/cash report before completing shift
  • Maintain confidentiality with clients/staff and Centre’s records
  • Work closely with and carry out tasks assigned to you by your supervisor
  • When necessary call in relief workers according to procedures using on-call list
  • Bed checks to be done according to approved procedures (nights)
  • Perform other duties as assigned


  • Post-Secondary Education in human services related field, i.e. Social Work, Social Services Worker, Community Service Worker, Addictions, Counseling, etc.
  • Minimum of (1) year of prior related experience in front line social service work, and experience working with marginalized individuals.
  • Must have the ability to communicate effectively both orally and in writing, possess and exercise good interpersonal skills by displaying tact, courtesy and patience with clients, staff, visitors, and volunteers.
  • Must have strong skills and experience using Windows, Microsoft Office, HIFIS and/or other case note software
  • Ability to work with social disadvantaged people
  • Ability to establish and implement goals and plans for self and clients
  • Self-motivated and disciplined.
  • Maturity and ability to exercise sound judgement and boundaries in a shelter environment
  • Ability to work with marginalized clients that may harbor anger and resentment towards helping professions
  • Ability to work both independently and under supervision
  • Ability to lift/move 40 lbs. (18.14 kgs)
  • Ability to organize and prioritize multiple tasks in a fast-paced environment
  • Knowledge of Community-based resources
  • Possess current First Aid, NVCI and CPR certificates
  • Provide an original copy of a Background Check with vulnerable sector screening
  • May require screening through The Salvation Army Abuse Registry
  • Support for and an understanding of the mission and purpose of The Salvation Army in Canada and the mission statement of The Salvation Army Booth Centre, Hamilton
  • NOTE: Alternative combinations of education and experience may be considered

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.

Imagine Canada Standards - Accredited

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