Residential Support Worker

The Salvation Army Victoria ARC
May 13, 2019
Victoria, Canada
Job Type
Interested applicants must respond in writing to
Closing date
May 27, 2019


The Residential Support Worker position is responsible for providing client-centered support to residents and clients at the Victoria A.R.C.


Front Desk:

  • Receives residents and visitors in a pleasant and courteous manner, and provides services according to established procedure
  • Monitors access to the Victoria A.R.C.
  • Conscientiously observes the confidential nature of the agency’s service to its clients and residents
  • Operates cash register; accepts and records payments, and does shift end deposit
  • Accepts, sorts, and distributes all incoming mail and packages
  • Operates a multiple line switchboard, takes messages, and forwards messages to respective staff and residents
  • Records pertinent information including financial and incident accurately and according to policy on shift activity log and other recording systems
  • Monitors adherence on residents to Victoria A.R.C. guidelines
  • Does registration for new residents and ensures that registration forms are accurately completed and intake procedures are followed
  • Provides residents access to their medication and follows all procedures and policies related to resident medication
  • Maintains and updates resident information on database

Residential Support:

  • Acts as a mobile secure and supportive presence monitoring the first, second, and third floors for resident behaviour as well as basic structural and operational conditions as per policies and procedures
  • Provides accurate information and client-centered support to meet the needs of the residents and visitors in accordance to Victoria A.R.C. policies and procedures
  • Ensures that residents and visitors are respecting and adhering to Victoria A.R.C. policies and procedures
  • Conducts and monitors building health, safety, security, and surveillance
  • Conducts regular rounds of the Victoria A.R.C. and conducts bed checks
  • Reports observed maintenance needs in accordance with agency procedures
  • Ensures the public areas are clean and organized to Victoria A.R.C. standards
  • Performs light janitorial duties when required


  • Must attend all staff meetings and training seminars related to agency services if requested
  • May be assigned other related duties according to agency needs at the discretion of the Residential Program Manager


  • Completion of High School plus post-secondary diploma or certificate (Degree or Diploma in Social Work, Psychology, Counselling, or related field is preferred)
  • Excellent typing and computer skills
  • Excellent numeric and analytical skills
  • Superior customer service and problem-solving skills
  • Excellent ability to work well in a fast-paced and high-stress environment
  • Must possess a valid First Aid/CPR Certificate
  • Must possess a class 5 driver’s license
  • Understanding of barriers faced by Victoria A.R.C. residents and visitors
  • Demonstrates flexibility and creativity
  • Strong time-management skills
  • Effective in both written and verbal communication


NOTE: This position requires a First Aid Certification. A Federal Government “Enhanced Reliability” Security Clearance and Criminal Record Check are a pre-requisite to employment commencement.

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

Internal Applicants: Please advise Department Heads of your intentions prior to submitting your application.

Imagine Canada Standards - Accredited

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