Relief Frontline Worker – more than 1 required (union position)

Honeychurch Family Life Resource Centre
February 10, 2020
Brampton, Canada
Job Type
$15.00 per hour as per CBA
Interested applicants must respond in writing to
Employee Relations:
Closing date
February 25, 2020


The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.


  • Arrive 15 – 20 minutes early before shift to receive verbal report and remain, when necessary, in crisis situations
  • Read and initial the Communication Log recordings as part of a team effort
  • Review the Register and Client Activity List daily
  • Takes responsibility for routine intake processes and decisions, following standard procedures
  • Communicate daily happenings in a clear, concise manner including client activities and follow up responsibilities for next shift
  • Consistently enforce Family Life Resource Center Guidelines and Expectations
  • Distribute Personal Needs Allowance, Transit Tickets, taxi Vouchers, Emergency Money according to policy
  • Follow Intake Housekeeping check list for cleaning responsibilities
  • Dispense client medication according to policy
  • Distribute juice boxes to children going to school and record distribution
  • Provide support to clients and/or callers
  • Respond to crisis situations in an appropriate manner
  • Conduct Facility Security/Safety and Maintenance Checks on a regular basis according to policy
  • Follow through with proper fire, security, and safety procedures
  • Maintain safety & security of the facility at all times. Monitor all movement in and out of the Center
  • Record all maintenance concerns in the Maintenance Request Binder
  • Complete ‘Pre – Admission Screening” procedure for all referrals
  • Complete ‘Intake’ and ‘Discharge’ procedures in the absence of counselors
  • Liaises with external agencies as needed and fosters positive relationships (e.g. OWP, police, parole, urgent situations)
  • Complete the daily register, Client List, Client Activity Sheet and Shift Change Sheet on a nightly basis
  • Respond to all telephone calls and deal with them appropriately
  • Receive/record donations and prepare thank you letters
  • Ensure all food donations are wrapped and stored appropriately
  • Maintains statistical records for The Salvation Army Management Information System
  • Fosters positive relations with community agencies/resources
  • Performs other duties as assigned


  • Adhere to The Salvation Army Honeychurch Family Life Resource Centre Policy and Procedure Manual
  • Governed by Violence Against Women Act
  • Adhere to standards that are consistent with the values & philosophy of The Salvation Army and the Residential Services Department
  • Engage in formal Evaluations Sessions with Supervisor at 3 months during first year of employment and monthly supervisions thereafter
  • Read and follow the Policy & Procedures Manual and the Employees Handbook
  • Agree to and sign Client and Agency Confidentiality Statements
  • Function as a member of a multi-disciplinary team
  • Adhere to the centre’s Health and Safety Regulations
  • Make suggestions that will improve efficiency, working conditions or procedures to Management
  • Represent the organization in a professional manner and attitude


  • The successful job applicant will have a College Diploma in Social Services Field or equivalent
  • Appropriate immunization measures
  • Knowledge, experience and training in Violence Against Women Issues and the Cycle of Violence
  • Non-Violent Crisis Intervention
  • Communication Skills – written and oral
  • Problem Solving and organizational skills
  • General Office Procedures
  • Computer Skills – Windows, Word, Excel
  • Working as a Team Member
  • Counselling Skills
  • Knowledge and understanding of, and a commitment to anti-racism and anti –oppression
  • Basic knowledge of community resources and/or how to access them
  • Ability to work within a Christian perspective
  • Possess a supportive, caring and non – judgmental approach to all clients
  • Valid WHMIS and First Aid and CPR certification
  • Valid Class 'G' Driver's License

Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • A clean drivers abstract
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: On call only



The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

Internal Applicants: Please advise Department Heads of your intentions prior to submitting your application.

Imagine Canada Standards - Accredited

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