Relief Front Line Worker – more than 1 required (union position)

Peel Shelter & Housing Services
November 26, 2018
Brampton/Mississauga, Ontario, Canada
Job Type
$19.34 per hour
Interested applicants must respond in writing to
Employee Relations:
Closing date
February 1, 2019


Mission and Values Statement

The Salvation Army is an international Christian church and charitable movement, active in over 128 countries worldwide. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. The Mission of The Salvation Army is to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world. This is expressed in spiritual ministry, and also by a wide variety of social services, which are extended without discrimination as to race or creed.

There are three Core Values of our Faith: Salvation, Holiness, and Intimacy with God.

Rooted in these three values are the seven core operational values that guide all aspects of the Salvation Army in the Canada & Bermuda Territory.

Compassion:        We reach out to others and care for them.

Respect:               We promote the dignity of all persons.

Excellence:          We strive to be the best at what we do and a model for others to emulate.

Integrity:              We are honest, trustworthy and accountable.

Relevance:           We are committed to the pursuit of innovation and effectiveness.

Co-operation:      We encourage and foster teamwork and partnerships.

Celebration:        We give thanks by marking milestones and successes.

The powerful mission and core values of The Salvation Army serve as significant attractors for those people who choose to join the organization, which has been serving the under-served and evolving for 150 years.

Position Purpose Summary: The Front Line Worker provides professional care and support to clients at the Peel Family Shelter.


  • Takes responsibility for routine intake processes and decisions, following standard procedures and may be required to attend case management meetings
  • Records all information as per policy
  • Liaises with referral sources and other external agencies as needed (for example: welfare, police, parole, urgent situations, medical facilities, etc.)
  • Conducts comprehensive program orientation for all clients
  • Distribute resources to clients as needed inclusive of bus tickets, personal needs items, meals and assists with petty cash etc.
  • Fosters positive relations with community social services agencies/resources
  • Conducts programming as determined by the Program Manager and Shift Supervisor
  • Complete facility and room checks as per policy
  • Answer incoming inquiries and direct as needed
  • Adhere to standards that are consistent with the values & philosophy of The Salvation Army and Peel Residential Services mission and values
  • Performs other duties as assigned




  • Diploma/Degree in Social Science or equivalent education and experience
  • Appropriate Immunization Measures
  • Current Certification in First Aid/CPR
  • Crisis Intervention Training (CPI)
  • Suicide Prevention
  • Health and Safety
  • Customer Service Training
  • Armatus Abuse Prevention Training
  • Valid G license

SSuccessful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually


Please include the competition # in the subject line of your email.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

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