Relief Front Line Worker – more than 1 required (union position)

January 25, 2023
Brampton & Mississauga
Job Type
Ministry Unit/Dept:
Peel Shelter and Housing Services
Salary Range:
$20.33 per hour
Posting Expires:
February 24, 2023
Applications Accepted By:
Human Relations:




  • Arrive 15 – 20 minutes early before shift to receive verbal report and remain, when necessary, in crisis situations
  • Read and initial the Communication Log recordings as part of a team effort
  • Review the Register and Client Activity List daily
  • Takes responsibility for routine intake processes and decisions, following standard procedures
  • Communicate daily happenings in a clear, concise manner including client activities and follow up responsibilities for next shift
  • Consistently enforce Family Life Resource Center Guidelines and Expectations
  • Distribute Personal Needs Allowance, Transit Tickets, taxi Vouchers, Emergency Money according to policy
  • Follow Intake Housekeeping check list for cleaning responsibilities
  • Dispense client medication according to policy
  • Distribute juice boxes to children going to school and record distribution
  • Provide support to clients and/or callers
  • Respond to crisis situations in an appropriate manner
  • Conduct Facility Security/Safety and Maintenance Checks on a regular basis according to policy
  • Follow through with proper fire, security, and safety procedures
  • Maintain safety & security of the facility at all times. Monitor all movement in and out of the Center
  • Record all maintenance concerns in the Maintenance Request Binder
  • Complete ‘Pre – Admission Screening” procedure for all referrals
  • Complete ‘Intake’ and ‘Discharge’ procedures in the absence of counselors
  • Liaises with external agencies as needed and fosters positive relationships (e.g. OWP, police, parole, urgent situations)
  • Complete the daily register, Client List, Client Activity Sheet and Shift Change Sheet on a nightly basis
  • Respond to all telephone calls and deal with them appropriately
  • Receive/record donations and prepare thank you letters
  • Ensure all food donations are wrapped and stored appropriately
  • Maintains statistical records for The Salvation Army Management Information System
  • Fosters positive relations with community agencies/resources
  • Adhere to The Salvation Army Honeychurch Family Life Resource Centre Policy and Procedure Manual
  • Governed by Violence Against Women Act
  • Adhere to standards that are consistent with the values & philosophy of The Salvation Army and the Residential Services Department
  • Engage in formal Evaluations Sessions with Supervisor at 3 months during first year of employment and monthly supervisions thereafter
  • Read and follow the Policy & Procedures Manual and the Employees Handbook
  • Agree to and sign Client and Agency Confidentiality Statements
  • Function as a member of a multi-disciplinary team
  • Adhere to the centre’s Health and Safety Regulations
  • Make suggestions that will improve efficiency, working conditions or procedures to Management.
  • Represent the organization in a professional manner and attitude

Perform other duties as required



  • College Diploma in Social Services Field or equivalent
  • Appropriate immunization measures
  • Non-Violent Crisis Intervention
  • Valid WHMIS and First Aid and CPR certification
  • Valid Ontario Class “G” Driver’s License, provide an original copy of current driver’s abstract for review and verification that it satisfactory to The Salvation Army, in its sole discretion, is required
  • Alternative combinations of education and experience may be considered


  • Knowledge, experience and training in Violence Against Women Issues and the Cycle of Violence
  • Knowledge and understanding of, and a commitment to anti-racism and anti –oppression
  • Basic knowledge of community resources and/or how to access them


  • Communication Skills – written and oral
  • Problem Solving and organizational skills
  • General Office Procedures
  • Computer Skills – Windows, Word, Excel
  • Working as a Team Member
  • Counselling Skills
  • Ability to work within a Christian perspective
  • Possess a supportive, caring and non – judgmental approach to all clients
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities



In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all new employees within the Province of Ontario, Social Services sector.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.


The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.


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