Relief Front Line Worker

June 4, 2021
Job Type
Ministry Unit/Dept:
Salary Range:
$17.00 per hour
107 Jarvis Street
Posting Expires:
June 14, 2021
Applications Accepted By:
Daniela Ancona:, Fax: (416) 955-0422


To support the everyday operations of The Gateway shelter, to build relationships with Gateway residents and Community Members, and to positively contribute to the Frontline Staff team.


Key Responsibilities:

  • Admit and discharge residents as required
  • Facilitate intake and triage processes for residents by taking required information, provide any requested information, orient residents to hostel regulations and schedules as well as all available services
  • Ensure resident admission and discharge information is recorded in appropriate places
  • Assist with supervision of residents
  • Provide support, assistance and encouragement to residents
  • Perform all necessary clerical duties for documentation, including SMIS, Hostel Registry, Triage, logbook entries, and all other required forms
  • Make necessary referrals to case management department or pastoral care
  • Sort and process resident mail on a daily basis, stamp and distribute all mail; redirect all mail for residents who are no longer at Gateway
  • Report all building problems to the Environmental Services Coordinator
  • Ensure all donations received after business hours are received and processed according to policy
  • Ensure that all telephone calls are dealt with appropriately
  • Enforce agency rules and expectations consistently
  • Arrange for wake-up calls for residents who request them
  • Night shifts are responsible for bed checks; to document all necessary ‘Beds Not Used’
  • Store and properly document all residents’ belongings who have booked out.
  • All shifts will make regular rounds throughout building, including walking through the dormitory and bathrooms
  • Maintain a clean a welcoming atmosphere
  • To perform all other related duties as required by management




  • High School Graduate with some further education in the social sciences field or equivalent experience
  • Certification in CPR/First Aid and Crisis Intervention

Required Skills/Knowledge:

  • Knowledge and understanding of homelessness, addictions, and mental health
  • Basic computer and clerical skills
  • Fluent in written and spoken English
  • Ability to function as a team member
  • Possess excellent problem-solving skills

Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • A clean driver abstract
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: Casual / On Call  ** Availability for Night Shifts Required (8pm – 8am) **

    The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.


We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.