Relief Front Desk Attendant

novembre 24, 2021
Thunder Bay
Job Type
Ministry Unit/Dept:
Thunder Bay Journey to Life Centre
Salary Range:
$15.50 per hour
545 N. Cumberland St
Posting Expires:
December 3, 2021
Applications Accepted By:
Human, Fax: (807) 345-0409




  • Monitor the activities of the clients and maintain availability for personal, practical and moral support.
  • Record day-to-day activities in an accurate and timely manner using appropriate reporting methods; maintain logbooks and complete incident reports.
  • Follow medication procedures when ordering, counting bubble packs, receiving/storing prescriptions; make medication available to clients at specific times.
  • All medications missed or left behind must be cataloged and recorded; these medications are prepared/ready for pick up by Janzen’s Pharmacy on a regular basis.
  • Ensure that proper procedures are followed in terms of Emergency Disaster Services, including notifying Emergency Disaster Services on-call.
  • Ensure all required paperwork, and HIFIS data is completed for each client when they arrive and forward it appropriately.
  • Ensure that all new clients in the shelter are set up with an appointment to see the Program Caseworker on the next business day.
  • Encourage clients to complete their duties i.e. making of bed, picking up of personal belongings, showering, etc.
  • Maintain safety of the clients and the facility.
  • Complete the required security checks for both interior and exterior of the facility.
  • Complete required bed checks for Corrections Services Canada (CSC).
  • Answer the telephone and transfer calls in a professional manner and relay all messages.
  • Ensure that all client registry information is current and accurate.
  • Screen all clients to ensure that those who are under the influence are not permitted entrance into the facility and then immediately offer other arrangements to them for shelter and safety.
  • Follow all associated policies related to the handling of client mail and laundry.
  • Ensure the lockup is maintained orderly and clean daily. Enforce the hours of operation for the lockup.
  • Report to the Program Caseworker when clients have left personal items in lock up area beyond 30 days after departure.
  • Perform other position related duties as required.


This is a casual relief position with no guaranteed hours.  Flexibility in scheduling is required.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.

Various shifts include one or two ½ hour unpaid meal breaks where applicable.

Normal location of work is at 545 N. Cumberland Street, Thunder Bay, ON, P7A 4S2




  • Completed High School, plus specialized courses of up to six (6) months, i.e. addictions courses.
  • Degree or diploma in the social services field or administration is an asset.
  • Have current First Aid/CPR Certification.
  • Alternative combinations of education and experience may be considered.


  • Minimum of three (3) months of prior related experience, including experience with front line work in a social service setting.


  • Strong oral and written communication skills.
  • Excellent computer and database skills (particularly Excel, Word, Internet); ensuring accuracy and attention to detail.
  • Be able to lift/move up to 40 pounds as required.
  • Ability to climb stairs frequently.
  • Must adhere to safety procedures and regulations.
  • Pleasant and courteous disposition with the ability to work well with other people.
  • Ability to work unsupervised, independently and in a team environment.
  • Ability to clearly and accurately communicate information/data when needed.
  • Ability to work under stressful circumstances.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
  • Clearance through the Enhanced Reliability Screening through Corrections Canada
  • Immunization for Hepatitis B and Vaccination against Tuberculosis are required.
  • May require screening through The Salvation Army Abuse Registry.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.



In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.


The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.


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