Program Manager

May 10, 2024
Nanaimo, BC
Job Type
Ministry Unit/Dept:
New Hope Centre - Nanaimo
Salary Range:
$29.31-$36.64 per hour
19 Nicol Street
Posting Expires:
May 19, 2024
Applications Accepted By:


The Program Manager provides leadership by directing and supervising employees in the Program Department to ensure programs (i.e. addictions, wellness, social and mental health) operate effectively, meet the needs of clients and operate in accordance with government contractual agreements and Salvation Army standards. The incumbent will reflect and apply the general philosophies and policies of the New Hope Centre to staff, clients, visitors, and other agencies, while leading a team of 25+ individuals. The successful candidate will ensure that the Program Department delivers safe, relevant programs that promote the dignity and respect of the people we serve.

The New Hope Centre provides services and support to individuals transitioning and reintegrating from correctional facilities to the community, as well as individuals experiencing homelessness, poverty, addiction, and mental health concerns.


  • 40 per week


Management  Support:

  • Directs all aspects of the programs’ operations in accordance with the mission and values of The Salvation Army
  • Plans, develops, maintains and monitors all aspects of the programs’ service delivery and administrative systems; implements new programs to meet changing needs
  • Develops and oversees protocols and day-to-day operating procedures for all areas of program operation in compliance with contract partners and Salvation Army standards, including accreditation requirements
  • Hires, orientates, trains, evaluates, and directs employees in consultation with Executive Director or designate; ensures staff safety in compliance with health and safety standards, and deals with complaints/grievances
  • May plan the budget with the Executive Director for the program and ensures compliance with the approved budget; may authorize program expenditures up to a pre-determined amount
  • Oversees and checks the maintenance and care of program facilities, including equipment, furnishings, ensures compliance with all licensing standards including fire, water, health and safety, etc.
  • Prepares operational reports as requested; develops quality assurance standards and measurements
  • Directs and oversees appropriate and effective case management system and practices
  • Responds to unexpected and urgent situations as needed, including fire and medical emergencies, staff illness, last minute shift coverage, etc.
  • Creates a safe, welcoming, and calm environment for everyone entering our facility, ensures policy compliance and safety.
  • The incumbent directly supervises up to 30 full-time and part-time
  • Oversees and approves accurate completion of employee timesheets.
  • Performs other duties as assigned.

Leadership Responsibilities:

  • Works cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Makes sound decisions according to importance, urgency and risks, and that are in the best interests of the organization.
  • Sets priorities and monitors progress towards goals. Creates and implements action plans, and evaluates the process and results.
  • Demonstrates a willingness to be flexible in a changing work environment while maintaining program objectives, effectiveness and efficiency.
  • Ensure that own behavior and the behavior of their team aligns with the values of the organization.
  • Is able to work with challenging people in an effective and compassionate manner

 Policies and Procedures:

  • Ensures staff members are familiar with and comply with all relevant aspects of the Policy and Procedures Manual and of the facility's contractual requirements (e.g. BC Housing, and Correctional Service of Canada)
  • Ensures that all CSC contractual requirements, facility policies and procedures and required systems are in place at all times for the safety and security of all residents, staff, and community members
  • Submits policy updates to Executive Director for approval and recommends changes

Employee Relations:

  • Recruits, trains, orients, schedules and supervises staff.
  • Consults with Human Relations Manager on hiring and disciplinary procedures
  • Provides training for staff as budget and contractual obligations

Business Finance:

  • Provides input to the program budget for submission to Finance Committee.
  • Participates in contract development
  • Represents The Salvation Army in the community through effective interaction with stakeholders such as Health Services, Community Agencies, Government Departments, CSC, partners, neighbors and the general public


  • Develops, administers, and reviews Program Plans as needed
  • Conducts ongoing program evaluations and weekly supervision meetings, including the evaluation of client plans.
  • Liaise with Case Management
  • Conducts regular Team Meetings
  • Conducts regular resident's meetings
  • Participates as an active member of the Management Team, involved in strategic planning, budgeting, and program enhancement



  • Bachelor's degree in social sciences, psychology, arts and/or Human Resources sector is required.
  • Training/knowledge related to budget development, project management and leadership.
  • Training/knowledge in conflict management, addictions and mental health.
  • Must pass criminal record check (vulnerable sector)
  • Must pass Federal Government "Enhanced Reliability" Security clearance.
  • Must possess a valid class 5 Driver's License and clean driving abstract.
  • Must possess and maintain an active valid Occupational First Aid Certificate.
  • Clear TB screening


  • Candidates will possess at least three (3) years of progressively responsible, professional level experience: working with homeless programs and populations, , behavioral health programs including drug &.alcohol recovery, mental health, corrections / closely related complex care, and special needs programs.
  • Minimum 3 years working in a management capacity. Strong technical and administrative skills are required and the ability to lead and manage a diverse group of staff.

Required Skills/Knowledge:

  • Extensive knowledge of the local community and available local resources / social service sector.
  • Extensive knowledge / experience working with marginalized groups
  • Demonstrated cultural competency working with the Indigenous community and with Indigenous service agencies.
  • Extensive group facilitation experience; coaching and leadership skills.
  • Proven flexibility and creativity.
  • Excellent oral and written communication skills.
  • Good conflict resolution and problem-solving skills.

Successful candidates, prior to hiring, may be required to provide:

  • Background check consent.
  • A clear vulnerable sector screening.
  • A clean drivers abstract.
  • Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

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