Program Liaison – Grace Haven

The Salvation Army
July 5, 2019
Hamilton, ON, Canada
Job Type
$17.96 per hour
Competition #
Interested applicants must respond in writing to
Email: Attention: Stephanie Amos, Program Manager Fax: N/A Mailing Address: Grace Haven 138 Herkimer Street Hamilton, ON L8P 2H1 Attention: Stephanie Amos, Program Manager Please, no phone calls.
Closing date
July 19, 2019


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.  Each position contributes to the mission of The Salvation Army.

Permanent full-time employment with The Salvation Army (25+ hours per week) will provide you with a competitive compensation and benefits package that includes: vacation time, sick days, employer matching RRSP contributions, Medical, Dental and Vision Benefits, Christmas Grants and Employee and Family Assistance Program [EFAP] benefits.

Watch inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

This is a permanent, full-time position based on 28 hours per week. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.

Normal hours of operation are; Monday to Thursday 9:00 a.m. to 4:00 p.m. and includes a ½ hour unpaid meal break where applicable.

Normal location of work is at Grace Haven 138 Herkimer Street Hamilton, ON L8P 2H1

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.


  • Coordinate and facilitate the intake process, client orientation and program administration for the school and children’s program.
  • Respond to potential participant telephone and email inquiries and referrals providing an overview of Grace Haven’s programs.
  • Schedule and facilitate all intake interviews and facility tours for potential participants.
  • Complete all aspects of intake procedure to include needs assessment, intake forms, participant profile, case file creation, and participant orientation.
  • Attend and present all new participant profiles, case updates at case review meetings with teacher, Program Manager, residential and children program staff.
  • Meet with all new program participants within the first week to develop a Plan of Care to include short and long-term goals identify and prioritize needs and weekly sessions thereafter.
  • Provide supportive navigation and referrals in person, via telephone, and email to participants who are facing challenges, crisis, or extended absences.
  • Create and update community resource/referral database and supportive resources to address the varying needs of participants.
  • Assist Teachers in behaviour management of participants as required providing skilled and appropriate intervention as needed (behaviours of residents will be done in conjunction with residential staff.)
  • Monitor and report daily attendance, document regular check ins with participants who are absent.
  • Complete all daily documentation including daily log and participant progress notes.
  • Facilitate the weekly Student Council and circulate minutes to the Program Manager and Executive Director in a timely manner
  • Encourage all participants to adhere to and follow the Grace Haven Guidelines.
  • Supervise participant nutritional breaks/meals and record accurate statistics relating to the nutritional program.
  • Engage all participants with enthusiasm and encouragement.
  • Meet with the Learning, Earning and Parenting (LEAP) community worker weekly, complete the monthly LEAP billing and submit a copy to the community worker and Grace Haven, Business Manager.
  • Schedule weekly Plan of Care session with each participant to review progress, address any immediate needs, provide referrals, and evaluate goals.
  • Communicate/debrief regularly with the Program Manager to discuss program, events, concerns etc. as needed.
  • Ensure that all information about children, family, staff, students, visitors and volunteers are confidential; and that activity records and statistics are stored in a secure location.
  • Work collaboratively with community agencies as required.
  • Responsible for assisting in client emergencies and reporting all incidents to the Program Manager
  • Ensure all documentation and records are completed in an organized and timely manner, i.e. intake, program evaluations, daily logs, the collection of data and incident reports, daily and monthly statistics
  • Maintain regular communication with food service staff regarding all aspects pertaining to the Student Nutrition Program.
  • Interact with, support adult participants by providing information and resources about child development, attachment, play, childcare options and social service supports as required, and facilitate connections.
  • Participant in and provide resources and assistance as necessary to the children’s program.
  • Assist with the planning and/or implementation of school trips
  • Promote program through community networking opportunities/awareness.
  • Perform other position related duties as required.


  • Social Services Worker or Child and Youth Worker Certificate/Diploma is required.
  • Certificate/Diploma in Early Childhood Education would be an asset.
  • Minimum of two (2) years of prior related experience working with infants, toddlers, and parents in a childcare and school environment and experience in a social services setting is required.
  • Knowledge and an understanding of the needs of adolescent mothers (13 to 20 years).
  • Knowledge of the licensed/unlicensed child care sector and community resources.
  • Skills pertinent to developing and facilitating infant/toddler and teen parenting programs.
  • Ability and experience to plan and arrange workshops for adolescent mothers
  • Must have strong skills and experience using specifically MS office and email.
  • Current First Aid/CPR and NVCI certificates.
  • Self-motivated and disciplined.
  • Excellent verbal and written communication skills.
  • Strong organizational, time management and interpersonal skills.
  • Effective listening, observation and facilitation skills.
  • Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
  • Screening through The Salvation Army Registry.
  • Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
  • NOTE: Alternative combinations of education and experience may be considered.

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

Internal Applicants: Please advise Department Heads of your intentions prior to submitting your application.

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