Pathway of Hope Specialist (Social Worker)

November 24, 2022
Job Type
Competition #
Ministry Unit/Dept:
Community Engagement Department
2 Overlea Blvd
Posting Expires:
December 8, 2022
Applications Accepted By:
Please submit your resume to and include "Competition 22-131" in the subject line of your email.


About The Salvation Army

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

To learn more about the work of The Salvation Army (TSA), check us out at: The Salvation Army - About Us.

About the Position

Reporting to the Territorial Community Engagement Secretary, the Territorial Pathway of Hope Specialist – Community Relations is responsible to provide internal consulting services and support to ministry units providing Pathway of Hope.  Working as part of a team with various specialties, the Specialist will engage with stakeholders at various levels of the organization (local, divisional, territorial), supporting them in offering mission-drive and outcomes-focused programming. The Specialist is responsible for the support, implementation, training, monthly data collection, clinical supervision of casework services and management of overall casework services offered to participants of Pathway of Hope across Canada and Bermuda Territory.


Professional Practice:

  • Provide internal consulting services and expertise to Ministry Units and Divisions in the area of Pathway of Hope, change management, toolkit development, and program development; resourcing other Territorial departments as applicable Plan, implement and evaluate projects directed at increasing the capacity of The Salvation Army to provide exemplary programming
  • Participate with the Communications Department in messaging for public relations and public affairs
  • Monitor and report on changes to national and provincial response to poverty reduction
  • Support stakeholders in planning, operating, evaluating, and improving programs, developing processes and systems, securing adequate funding, complying with organizational and funder expectations
  • Facilitate communities of practice amongst ministry units in the territory
  • Where applicable, support stakeholders in successfully completing The Salvation Army’s internal accreditation process utilizing methodology and evaluation strategies outlined through Pathway of Hope
  • Provide support and direct service, community resource development, and casework consultation to ensure the full implementation of the Pathway of Hope model
  • Participate in assigned boards, capital projects and other committees, as required
  • Participate in planning and coordinating conferences, workshops, and national events
  • Provide direct supports to the Divisions and Ministry Units, working closely with Area Commanders for ministry unit capacity building and staff development
  • Assist in recruiting, interviewing, and training of new employees directly involved in Pathway of Hope
  • Provide casework orientation and training for all new Pathway of Hope caseworkers and spiritual care providers
  • Support a minimum of fifteen ministry units providing Pathway of Hope
  • Ensure open and consistent communication by participating in weekly, bi-weekly, or monthly conference calls providing consultation, technical assistance, software supports and clinical supervision of case files
  • Meet with the Area Commander once a quarter to provide a detailed update on the status of each ministry unit
  • Provide both the Territory & Division with monthly data reports of all ministry units implementing Pathway of Hope
  • Assist in planning and organizing monthly skills based territorial trainings for ministry units implementing Pathway of Hope
  • Collaborate with other Salvation Army personnel to develop standards for TSA program evaluation in corps and social services specific to measuring community engagement activities.
  • Formulate a community evaluation strategy for the territory for social services and corps and develop plans for its implementation in collaboration with internal stakeholders including the use of Pathway of Hope outcome measurement tools
  • Create and streamline a process for Ministry Units to perform community needs assessments and evaluation of service provision
  • Create and provide resources for Ministry Units to develop and maintain external stakeholder relationships

Policy & Standards Documentation and Continuous Improvement:

  • Maintain current knowledge of best/promising practices and monitor changing response/new approaches to service provision
  • Develop documents (e.g., tools, reports, reviews, standards, sample policies, guidelines, FAQs etc.) for Salvation Army programs and personnel on relevant issues
  • Evaluation of providers and their understanding of Pathway of Hope utilizing various methodologies
  • Prepare and make presentations to internal and external groups
  • Network with other community partners to assist with training, resources, and exploration of creative, innovative partnerships to enhance the supports to participants of Pathway of Hope
  • Ensure relevance and consistency of Pathway of Hope by collaboration with the Territory and Division with ongoing development of policies and procedures, goals and objectives, and outcome-based measurements related to Pathway of Hope
  • Assist the division and ministry units in accessing funding, applying for funding both public and private
  • Maintain membership in relevant associations

People Management:

  • May serve as first line supervisor/leader, ensuring quality and work flow maintained, providing guidance and support to staff
  • Accountable to communicate objectives and priorities to staff, students, volunteers
  • May be authorized to assign, check & monitor work of staff, students, volunteers
  • If assigned direct reports, would have authority to participate in hiring and ongoing responsibility for training, day-to-day supervision, and performance appraisals


  • Master’s degree (MSW) in human service is required
  • Plus, to keep or work towards a professional designation/certification in a specialized area
  • Minimum 5 years’ experience working in direct client management support services field
  • Demonstrated experience and knowledge in provincial and federal poverty reduction strategies
  • Extensive knowledge of social services administration and program development through a social work lens
  • Knowledge of social service systems in more than one province preferred


  • Demonstrated skill in change management, communication, coaching and/or facilitation
  • Demonstrated ability to establish and maintain effective working relationships with all levels of staff, public and community agencies
  • Ability to prepare and present education material
  • Ability to deal with others effectively within a team setting and to use judgment and diplomacy
  • Demonstrated ability to plan, set, organize and accomplish objectives
  • Computer literacy with word processing, webinars, PowerPoint, publisher, spreadsheet and database skills
  • Physical ability to perform the duties of the position
  • A critical thinker with advanced capacity for analysis and synthesis
  • Ability to work independently and as part of a team
  • Strong communication skills
  • Strong problem-solving skills
  • Excellent time management skills
  • Relationship management and influencing skills

Other Details

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

We thank all applicants and will contact candidates selected for next steps. Internal Applicants, please speak with your manager about your intentions prior to submitting your application.

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