Pathway of Hope Family Services Coordinator

Position Purpose summary:

The Program Coordinator is responsible for the implementation, instruction, and coordination of a limited range of community-based programs in accordance with the Salvation Army mission, values, and standards. Pathway of Hope is an integrated mission case management program, and the work of this position supports the organizational desire to move from transactional distribution services to relational and transformational ministry. Program Coordinator (Pathway of Hope) provides casework services through a collaborative approach in which ministry units partner as stakeholders in serving the community.

Accountabilities:

1. General

• Ensure the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
• Ensure that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army.
• Assist the Corps Officer with ongoing strategic planning to ensure programming reflects client need as these may evolve in our changing socioeconomic climate.
• Work with the Corps Officer to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal, and internal requirements.
• Serve as a resource person to the Corps Officer in matters of community relations.
• Ensure compliance with all policies and procedures.
• Assess community needs and review client feedback to determine potential alternate programing and develop a strategy for the implementation of such programs.

1. Pathway of Hope

• Serve as the primary caseworker and key contact for Pathway of Hope in the assigned region.
• Engage and build rapport with the target population.
• Build and maintain a caseload of 1 -5 participant (family) files.
• Provide client intake and ongoing assessments to Pathway of Hope participants.
• Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up).
• Work with the Pathway of Hope participants and Family Services Staff to coordinate ongoing goal setting and action plans, schedule regular meetings to review progress and engage in future planning.
• Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed case notes for every interaction.
• Ensure confidentiality is maintained in accordance with Operating Policy and appropriate legislation.
• Conduct/arrange home visits, as needed.
• Assist participants in making connections and accessing community resources, offer/arrange accompaniment services as appropriate.
• Provide information and referral services, as needed, to both clients and ineligible participants.

1. Administration and Reporting

• Maintain accurate records of client information on The Salvation Army’s computer system while maintaining confidentiality and providing statistical reports.
• Maintain accurate written records, logs of activities, including activity reports and statistical information.
• Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel and the THQ Pathway of Hope team.
• Connect regularly with the corresponding Region Board to provide progress reports and request and necessary support.
• Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning.
• Collaborate with the THQ Pathway of Hope Regional Coordinator to promote and organize training opportunities.
• Attend and participate in trainings and meetings as required by the ministry unit, Divisional and Territorial Headquarters.

1. Community:

• Represent The Salvation Army CFS at community meetings as needed.
• Network and refer to The Salvation Army or community social service providers to coordinate resources for the benefit of clients and program, when necessary.

1. Health and Safety

• Monitor staff and volunteer safety practices in compliance with health and safety standards, and prepare, submit, and act on incident reports; provide calming intervention as required ensuring the safety of everyone.
• Responsible to work in compliance with the Ontario Health & Safety Act and Regulations.
• Responsible to report any serious health and safety infractions or problems in accordance with policies to the Corps Officer.
• Ensure the Community and Family Services Department is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs as necessary.
• Report any safety hazards, maintenance problems, equipment, or supply needs to the Corps Officer as necessary.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other position-related duties as required.

WORKING CONDITIONS:

• This is a permanent part-time position based on 20 hours per week.
• Some flexibility in scheduling required, some weekend and evening work may be required.
• The Supervisor will set the hours of work and work schedule.
• Working environment is typically in the office in generally agreeable conditions.
• Ability to lift/move 20 lbs.
• This job requires reaching, bending, and stooping frequently, working in a sitting, and standing position for periods of time.
• Occasional travel is associated with this position.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

education and experience Qualifications:

Education, Qualifications and Certifications:

• Completion of a formal post-secondary/college in the Social Services Worker field or other Human Services equivalent diploma program of minimum two (2) academic years.

• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Minimum of two (2) years of prior related experience in a variety of social service programs and team supervision.
• Human services experience working with the marginalized individuals is required.

• Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

Skills and Capabilities:

• Excellent presentation and facilitation skills and ability to present program materials in a clear concise and comfortable manner.
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with vulnerable clients, community stakeholders, and volunteers.

• Self-motivated/disciplined; a flexible self-starter with the ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office application.
• Ability to work effectively with clients and staff in a culturally diverse environment.

• Ensure all clients are treated with dignity and respect.
• Sensitivity, awareness, and understanding of client’s needs, problems, interests, skills, deficiencies, and idiosyncrasies.

• Demonstrate a high level of integrity, good judgment and ability to maintain appropriate confidentiality.
• Lead by example, demonstrate a positive attitude, a strong work ethic, and a willingness to learn and be flexible in the face of change.
• Strong sense of professional ethics and a balanced sense of fairness and flexibility.
• Strong written and verbal communication skills – clear and simple to understand.

• Strong organizational and time management skills with the ability to complete assignments and meet deadlines with minimal supervision.
• Attention to detail, problem solving and analytical skills.
• Ability and willingness to obtain first aid and CPR certification.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application