Pathway of Hope/Community Family Services Intake Worker

The Salvation Army Ches Penney Centre of Hope
June 22, 2020
St. John's, Canada
Job Type
$32,660 - $36,742 annually
Interested applicants must respond in writing to
Captain Tony Brushett, Executive Director, The Salvation Army New Hope Community Centre, 25 Buchanan Street, St. John's, NL A1C 0A4
Closing date
June 29, 2020
Street Address
12-18 Springdale Street


The Pathway of Hope/CFS Intake Worker will assist families who are seeking aid and assistance from, or have been referred to, the Centre of Hope Community and Family Services. 



Food Bank

  • Meet clients and complete intake as per Community & Family Services processes
  • Receive and sort products as they arrive in the Centre when not working with clients
  • Ensure all food items are fresh and remove any items which may become stale dated
  • Serve up to 50 clients daily
  • Pick, pack, and bring the appropriate amount of groceries to clients
  • Responsible for the organization, maintenance and general cleanliness of the food bank
  • May be required to pick up donations from donor as needed

Pathway of Hope

  • Pathway of Hope case worker will be trained in the Pathway of Hope program
  • PoH case worker will meet potential participants and complete the pre-screening assessment
  • PoH case worker will assist participant family in developing an action plan, and provide ongoing support
  • PoH case worker will utilize internal supports to help the client achieve goals. This will include referrals to internal services including the CoH spiritual care supports
  • PoH case worker will collaborate with external service providers to ensure clients have access to services they need

Client Services

  • Verifies clients meet any potential eligibility criteria
  • Obtains appropriate documentation and signed release forms as required under the Privacy Act legislations (latest revision)
  • Identify and assess client needs, considering the whole person/family unit including practical, emotional and spiritual needs
  • Provide written and verbal referrals to other agencies and workers when appropriate
  • Deliver services in accordance with established protocols; this includes, but is not limited to:
    1. Issue of food bags, clothing vouchers, furniture referrals, and offer other services as directed, including recommendations for financial assistance etc.
    2. Information regarding other appropriate services provided by the CoH, including spiritual care, and other counselling services.
    3. Service and follow-up support to emergency response victims as required, at the direction of Divisional EDS Coordinator.
  • Responsible for ensuring the CFS office is welcoming while allowing clients to maintain their dignity


  • Inputs client information in all appropriate electronic systems
  • Maintain complete, accurate, up to date documentation in case files
  • Maintain the activities required for effective delivery of the Pathway of Hope program
  • Maintains accurate and up to date statistics
  • Assists in tracking and monitoring of actual assistance versus program budget and identifies potential exceedance of budgets in advance
  • Prepares any necessary forms and letters relating to CFS emergency assistance
  • Assists with seasonal programs and services as directed by CFS Coordinator
  • Provides relief reception duties when requested

 Community Liaison:

  • Networks with community partners, including other Salvation Army units, who are referral agencies and/or sources of assistance for clients;
  • Maintain contact with external community resources
  • Attends community meetings as requested by the Coordinator of Community and Family Services

 Health and Safety

  • Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and appropriate governmental agencies
  • Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected


  • Relevant post-secondary in social services or equivalent experience.
  • Minimum one year’s experience working with a similar disadvantaged client population in an urban setting, effectively identifying and assessing their individual needs.
  • Experience in working cooperatively with community resource agencies, particularly in negotiating and advocating for client’s needs.
  • Strong written documentation and correspondence skills.
  • Strong computer skills, including a working knowledge of Microsoft Office.
  • Must be able to lift and move up to 20 pounds unassisted.
  • Must be able to tolerate being physically active for long periods of time.
  • Valid driver’s license is an asset.
  • Provide a current clear police background check for the vulnerable sector
  • Clearance through the Salvation Army internal abuse registry and be willing to sign the Salvation Army Code of Conduct Receipt & Acknowledgement Form

TERM:  Full-time; 35 hours per week


If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.

Imagine Canada Standards - Accredited

Related Jobs

August 7, 2020
Resource & Social Media Coordinator   Toronto, Canada new
August 7, 2020
Trustee Caseworker   Saskatoon, Canada new
August 6, 2020
Community Ministries Coordinator   Regina, Canada new
August 6, 2020