Pathway of Hope/Community & Family Services Intake Worker (Maternity Leave Replacement)

March 14, 2023
St. John's, NL
Job Type
Ministry Unit/Dept:
The Salvation Army Ches Penney Centre of Hope
Salary Range:
$36,400 - $38,984 annually
12-18 Springdale Street
Posting Expires:
March 28, 2023
Applications Accepted By:
Major Tony Brushett, Executive Director, The Salvation Army Ches Penney Centre of Hope, 12-18 Springdale Street, St. John's, NL A1E 2R1; E-mail:; Fax # 709-739-0288


The Pathway of Hope/CFS Intake Worker will assist families who are seeking aid and assistance from, or have been referred to, the Centre of Hope Community and Family Services.



Food Bank

  • Meet clients and complete intake as per Community & Family Services processes
  • Receive and sort products as they arrive in the Centre when not working with clients
  • Ensure all food items are fresh and remove any items which may become stale dated
  • Serve up to 50 clients daily
  • Pick, pack, and bring the appropriate amount of groceries to clients
  • Responsible for the organization, maintenance and general cleanliness of the food bank
  • May be required to pick up donations from donor as needed

Pathway of Hope

  • Pathway of Hope case worker will be trained in the Pathway of Hope program
  • PoH case worker will meet potential participants and complete the pre-screening assessment
  • PoH case worker will assist participant family in developing an action plan, and provide ongoing support
  • PoH case worker will utilize internal supports to help the client achieve goals. This will include referrals to internal services including the CoH spiritual care supports
  • PoH case worker will collaborate with external service providers to ensure clients have access to services they need

Client Services

  • Verifies clients meet any potential eligibility criteria
  • Obtains appropriate documentation and signed release forms as required under the Privacy Act legislations (latest revision)
  • Identify and assess client needs, considering the whole person/family unit including practical, emotional and spiritual needs
  • Provide written and verbal referrals to other agencies and workers when appropriate
  • Deliver services in accordance with established protocols; this includes, but is not limited to:
    • Issue of food bags, clothing vouchers, furniture referrals, and offer other services as directed, including recommendations for financial assistance etc.
    • Information regarding other appropriate services provided by the CoH, including spiritual care, and other counselling services.
    • Service and follow-up support to emergency response victims as required, at the direction of Divisional EDS Coordinator.
  • Responsible for ensuring the CFS office is welcoming while allowing clients to maintain their dignity


  • Inputs client information in all appropriate electronic systems
  • Maintain complete, accurate, up to date documentation in case files
  • Maintain the activities required for effective delivery of the Pathway of Hope program
  • Maintains accurate and up to date statistics
  • Assists in tracking and monitoring of actual assistance versus program budget and identifies potential exceedance of budgets in advance
  • Prepares any necessary forms and letters relating to CFS emergency assistance
  • Assists with seasonal programs and services as directed by CFS Coordinator
  • Provides relief reception duties when requested

 Community Liaison:

  • Networks with community partners, including other Salvation Army units, who are referral agencies and/or sources of assistance for clients;
  • Maintain contact with external community resources
  • Attends community meetings as requested by the Coordinator of Community and Family Services

Health and Safety

  • Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and appropriate governmental agencies
  • Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected





  •  Relevant post-secondary in social services or equivalent experience.
  • Minimum one year’s experience working with a similar disadvantaged client population in an urban setting, effectively identifying and assessing their individual needs.
  • Experience in working cooperatively with community resource agencies, particularly in negotiating and advocating for client’s needs.


Required Skills/Knowledge:

  •  Strong written documentation and correspondence skills.
  • Strong computer skills, including a working knowledge of Microsoft Office.
  • Must be able to lift and move up to 20 pounds unassisted.
  • Must be able to tolerate being physically active for long periods of time.
  • Valid driver’s license is an asset.
  • Provide a current clear police background check for the vulnerable sector
  • Clearance through the Salvation Army internal abuse registry and be willing to sign the Salvation Army Code of Conduct Receipt & Acknowledgement Form

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