Part Time Youth Outreach Worker

York Housing & Support Services
March 11, 2020
Sutton, Canada
Job Type
$17.94 - $26.92 per hour
Competition #
Interested applicants must respond in writing to
Sharona Ou:
Closing date
March 19, 2020


The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

 Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary:

The provincial Youth Outreach Worker (YOW) Program supports marginalized and at-risk youth and their families to better navigate and connect with services and pro-social opportunities in their communities to improve youth outcomes.

This position provides a range of outreach services to youth participants and their families to support at-risk youth to make healthy life choices. This position is responsible for community outreach, prevention and intervention with at-risk youth ages 12-21 and building neighborhood and community capacity to engage and serve youth better.




  • Reach out and engage at-risk youth in accordance with the Stages of Change intervention model adapted for the Youth Outreach Worker Program
  • Support youth to connect with programs, services and opportunities for healthy development by:
    1. Helping youth to identify their needs, goals, aspirations, skills and abilities as well as barriers to accessing services
    2. Providing youth with general information, contacts, referrals and support as needed to build assets and address needs (e.g., housing, employment, education, health care and recreation; social and emotional issues)
  • Engage parents and family members through self-referrals, parent groups, faith communities, etc., and provide information on parenting and other supports and services available to youth and families
  • Maintain collaborative working relationships with other professionals within and outside of the organization.
  • Work with youth, parents and family members, schools, police and youth service providers to advocate for and improve access to programs, services and opportunities for youth
  • In collaboration with Youth Outreach Worker Supervisor and team:
    1. Develop a composite picture of neighborhood demographics and build maps of services, programs and community assets available in the local community
    2. Promote community awareness of the Youth Outreach Worker Program and maintain a recognizable community presence
    3. Build partnerships with community agencies, businesses and informal community groups to offer programs that engage youth to develop their knowledge, skills and interests (e.g., arts and culture, volunteering, civic engagement, recreation, life skills)
    4. Identify emerging issues, service gaps and opportunities for action to build community capacity
    5. Identify staff development/training needs and participate in staff development/training programs as required
  • Enter and maintain accurate and complete service data in the Outreach Record in a timely manner
  • Maintain professional and evidence-based standards of practice in accordance with the Stages of Change intervention model, a positive youth development framework and relevant legislation (e.g. Child and Family Services Act, Youth Criminal Justice Act)
  • Carry out other duties as assigned as part of the provincial Youth Outreach Worker Program

Administrative Responsibilities

  • Prepare case notes (intermittently throughout each working day) and share them via electronic means to relevant individuals involved in the client’s circle of care while maintaining client’s confidentiality
  • Ensure that the privacy and confidentiality of clients is maintained within established standards, Policy and Procedure
  • Presents case reports and progress of clients at regularly scheduled team meetings
  • Be involved in ongoing professional development and to attend Staff / Development meetings
  • Work as a member of the team to ensure that the program operates efficiently and effectively (and to ensure that other staff's responsibilities are covered when they are away)
  • Participate in and represent the organization at external committees & forums
  • Participate in internal committees and/or activities relating to the organization (e.g. joint staff, annual general meeting, other social recreation events, etc.)
  • Perform other related duties as requested from time to time by the supervising manager

Service Responsibilities

  • The incumbent will promote positive and supportive attitudes towards youth
  • Promote programs and activities that empower youth to work towards their goals
  • Act as an advocate and be a positive role model for the youth in the community
  • Develop effective working relationships and partnerships with community members, representatives of other departments, agencies and co-workers
  • Represent the Salvation Army and youth we serve at community meetings

Organizational Responsibilities

  • The incumbent will adhere to standards that are consistent with the values & philosophy of The Salvation Army.
  • Participate fully and constructively in staff meetings and in-service training
  • Engage in formal evaluation sessions with Program Director at 3 months during first year of employment and annually thereafter
  • Read and follow the Policy & Procedures Manual and the Employees Handbook
  • Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Sutton York Housing and Support Services
  • Become familiar with the provision of the position description & operations manual, which will be provided for each job position
  • As required and is applicable, make suggestions that will improve efficiency, working conditions or procedures to Program Director; and represent the Organization in a professional manner



  • Child and Youth Worker Diploma or equivalent and two years of related experience working with youth
  • Knowledge of and sensitivity to the life experiences and diverse needs, identities and cultural backgrounds of at-risk youth in underserved communities
  • Knowledge of the community including knowledge of local program and services for youth and local youth populations
  • Skill in establishing trusting relationships with youth
  • Demonstrated ability to work independently and as part of a team
  • Demonstrated ability to work co-operatively and negotiate effectively with a range of community groups and service providers across sectors
  • Community development experience
  • Knowledge and skill in planning and delivering group programs and workshops
  • Second language an asset
  • Ability to work flexible hours including evenings and some weekends as needed
  • Valid Driver’s License is a requirement

 Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • A clean driver abstract
  • A clear internal abuse registry check
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 20 hours per week average



The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.

Imagine Canada Standards - Accredited

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