Part Time Family Services Worker

août 4, 2022
Job Type
Ministry Unit/Dept:
Agincourt Community Church
Salary Range:
$19.75 per hour
3080 Birchmount Road
Posting Expires:
August 12, 2022
Applications Accepted By:
Lieutenant Scott Allen:


This multifaceted position brings life to the mission of The Salvation Army through casework services through the Pathway of Hope initiative.  Pathway of Hope is an integrated mission case management framework, and the work of this position supports the organizational desire to move from transactional distribution services to relational and transformational ministry. This position provides casework services through a collaborative approach in which ministry units partner as stakeholders in serving the community. Through a referral process, this position offers mobile casework services in its assigned region by visiting with participants and engage with participants in public settings or in homes, as appropriate. This position supports ministry unit integration and encourages the delivery of spiritual care services by each ministry unit team. This position also works with the Agincourt Community Church ministry unit to produce and promote opportunities for Corps members and volunteers to get involved with supporting families.  Other responsibilities associated with this position include Community and Family Services duties, and in the fall, Coordination of the Christmas Kettles.


Direct Case Management Services:

  • Serve as the primary caseworker and key contact for Pathway of Hope in the assigned region
  • Engage and build rapport with the target population
  • Maintain a caseload of 2-4 participant files
  • Provide client intake and ongoing assessments to Pathway of Hope participants
  • Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up)
  • Work with Pathway of Hope participants and ministry unit teams to coordinate ongoing goal setting and action plans; schedule regular meetings to review progress and engage in further planning
  • Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed case notes for every interaction
  • Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation
  • Conduct/arrange home visits, as needed
  • Assist participants in making connections and accessing community resources; offer/arrange accompaniment services as appropriate
  • Provide information and referral services, as needed, to both clients and ineligible participants

Ministry Unit Coordination:

  • Work with the Agincourt Community Church ministry unit to form a local Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective
  • Facilitate ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training, and development, as well as evaluation and reporting
  • Connect with each ministry unit location (via phone, web conference, or in-person) to coordinate community linkages, referral and enrollment processes, and any reporting requirements
  • Ensure program policies and procedures are followed to maintain integrity, accountability, and program outcome measurements

Communication and Reporting:

  • Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team
  • Connect regularly with the corresponding Region Board to provide progress reports and request any necessary support
  • Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning
  • Collaborate with the THQ Pathway of Hope Regional Coordinator to promote and organize training opportunities
  • Attend and participate in trainings and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters
  • Perform other duties as assigned

Community Networking and Partnerships:

  • Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants
  • Attend agency and community meetings, as needed

Community and Family Services Responsibilities:

  • Assist in organization of food delivery and stocking of pantry
  • Organize client food bank appointments
  • Ensure accurate information is entered into Link2Feed system
  • Accurately record statistics
  • Assess client needs and respond appropriately
  • Provide food and/or Thrift Store vouchers as per guidelines

Kettle Coordinator Responsibilities:

  • Provide general oversight of the Kettle Campaign
  • Provide oversight to the Kettle Assistant/workers and the recruitment, training, scheduling and ongoing performance of workers and volunteers
  • Schedule Kettle team meetings as required and prepare the meeting agenda
  • Determine locations and placement of kettles
  • Establish and maintain a good rapport with all business establishments
  • Ensure the appropriate contracts with business establishments are current
  • Coordinate Kettle kick-off, and other promotional events through supervisor and the Public Relation and Development Department
  • Liaise with the service clubs and organizations as required
  • Search for volunteers and workers to monitor the kettles
  • Forward and follow through with any complaints or concerns from public, volunteers, or workers
  • Oversee the pick-up/drop off of kettles
  • Update and maintain online Volunteer Scheduler Pro database
  • Receive and respond to telephone calls from volunteers or general public
  • Create and update promotional material required during campaign
  • Complete timesheets as required
  • Assist with the pick-up and exchanges of Kettles as required
  • Ensure Kettle Kits have required supplies and information at all times
  • Visit various Kettle locations to monitor recruits and answer any questions
  • Complete and forward a final report to include recommendations
  • Complete required documentation for paid employees and volunteers

Perform other related duties as required


  • This is a permanent part time position based on 24 hours per week
  • Time commonly spent in office environments in generally agreeable conditions, in service and administration areas of social service centres, or in Corps settings
  • This position provides direct service to the community and performs home visits; supporting people from a diverse range of backgrounds and histories
  • Frequent local travel between ministry units/corps, to community service provider locations, and/or to client’s homes
  • May be exposed to disagreeable people including the occasional angry and/or abusive client/public, working with people from all walks of life and backgrounds
  • Able to lift 30 lbs.


  • Post-secondary degree/diploma in Social Work or other Human Services Field
  • Current certification in First Aid/CPR
  • Ability to provide a valid Safe Food Handlers Certification and First Aid & CPR Certification, or willingness to obtain
  • Alternative combinations of education and experience may be considered


  • Minimum of two (2) years of experience in a related field; working with inner city agencies/services and clients; experience in social services/mental health setting and with program facilitation, administrative duties, and program development
  • Experience with community development considered an asset
  • Valid Ontario Class “G” Driver’s License and provide an original copy of current driver’s abstract that it satisfactory to The Salvation Army, in its sole discretion, is required


  • Able to perform general administrative tasks
  • Demonstrated competence in developing and maintaining appropriate client relationships and interagency relations
  • Excellent organizational, interpersonal and communication skills (written and oral)
  • A team player: ability to work in a compassionate, respectful, and non-judgmental manner
  • Proficient in Microsoft Office applications
  • Ability to enter data and perform statistical analysis efficiently and accurately
  • Ability to work collaboratively in a team environment and independently when required providing necessary information and documentation, if necessary
  • Detail oriented skills and ability to juggle multiple cases
  • High standards of integrity, judgment and confidentiality and an ability to model the values and standards of The Salvation Army
  • Ability to deal effectively with the public, government, business leaders and professionals
  • Capable of managing/ supervising volunteers
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities



The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.


We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.


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