Outreach Caseworker – Temporary, part-time – Halton Lighthouse

The Salvation Army
avril 7, 2021
Oakville, ON, Canada
Job Type
$20.35 per hour as per the Collective Agreement
Competition #
Interested applicants must respond in writing to
Email: Eminet_Dagnachew@can.salvationarmy.org Attention: Eminet Dagnachew, Regional Director of Programs Mailing Address: 750 Redwood Square Oakville ON L6L 6X7 Attention: Eminet Dagnachew, Regional Director of Programs Please, no phone calls.
Closing date
April 16, 2021


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.  Each position contributes to the mission of The Salvation Army.

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

Open House: Poverty isn't always easy to see

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

This is a temporary, part-time position based upon 20 hours per week. Flexibility in scheduling is required.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour paid meal break.


Start Date:  April 12, 2021

End Date:  March 31, 2022

The operational hours of this facility are 24 hours a day, seven days a week

This is a unionized facility.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.


  • Provides outreach case management support to programs at Lighthouse shelter including but not limited to clients in hotel and in the broader Halton area.
  • Monitors environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required
  • Develops and implements case management of assigned clients/ residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan
  • Maintains and updates all appropriate documentation related to clients/residents; initiates any new documentation; completes all reports required by the funder and The Salvation Army
  • Provides safe storage and recording of prescribed medication
  • Coordinates and facilitates resident programming as required
  • Conducts all required shift change procedures prior to and after shift change
  • Performs intake and discharge procedures for clients/residents as assigned
  • Monitors appropriate behavior, intervenes in crisis situations, provides emotional support and advocacy
  • Distributes funds to residents in accordance with established guidelines
  • Engages in the development of inter-personal relationships that promote dignity and respect
  • Performs check-in of residents on passes in community; escorts residents and monitors behavior
  • Liaises with Police, Funders, court personnel, community agencies, families and other staff members
  • Provides orientation to newly hired staff, volunteers, students
  • Provides back-up support to front line positions and their functions as required
  • May be required to attend resident appointments
  • Attend and facilitate case conferences with case management team
  • Collect and record case management statistics daily
  • Prepare monthly statistical and outcome measures reports for Director
  • Review and forward weekly update reports to the Region of Halton
  • Review all resident intakes, discharges and restrictions
  • Prepare weekly Personal Needs Allowance requisitions
  • Attend all seminars and training sessions as requested by Management
  • Assist in any other duties or responsibilities as requested by Management
  • Adhere to standards based upon values and philosophy of The Salvation Army and the Halton Lighthouse
  • Participate in all Case Management and Staff Team Meetings
  • Knowledgeable of Fire Safety and Emergency Evacuation Plans
  • Responsible to work safely and report unsafe or unhealthy working conditions
  • Engage in formal evaluation sessions with his/her supervisor


Must have completed more than two (2) years of community college.

NOTE: An alternative level of education and experience may be acceptable.


The successful applicant will hold/have:

  • Diploma or Degree in related social services field
  • Must provide an original copy of a Background Check
  • Valid Ontario Class “G” Driver’s License
  • **See Precautionary Measures**


The incumbent must have the following:

One year but less than three years of prior related experience, including frontline casework experience in a social service environment.


The performance of the job requires a moderate amount of keyboarding/manual record keeping, and occasionally lifting/packing clients/resident’s property/personal effects and engaging in recreational activities.


The performance of the job requires attentive listening and observation of body language, continuously monitoring the environment, multitasking, and reading.

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