National Manager of Volunteer Services – Canada & Bermuda (FTT, 2 years)

mars 16, 2023
Remote - Work From Home
Job Type
Competition #
Ministry Unit/Dept:
Human Relations
Salary Range:
See posting for details
Work From Home
Posting Expires:
March 23, 2023
Applications Accepted By:
Please submit your resume to and include "Competition 23-19" in the subject line of your email.


About The Salvation Army

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

To learn more about the work of The Salvation Army (TSA), check us out at: The Salvation Army - About Us.

About the Position

Internally known as the Territorial Manager of Volunteer Services (TMVS), this position is responsible for the development and management of volunteer administration. The incumbent will establish and uphold organizational standards, ensuring that volunteers are utilized effectively and treated as key stakeholders of the organization.


Volunteer Policy and Strategy

  • Establish an organizational framework for the recruitment, orientation, training and support of volunteers and student placements
  • Collaborate and dialogue with divisional offices in regards to standards, requirements and volunteer options to ensure consistency across the organization
  • Outline a framework of screening criteria for volunteer positions and other accountability measures
  • Work collaboratively with section and department leads to develop a volunteer program that meets all accountability criteria and ensures successful volunteer experience
  • Ensure volunteer records are maintained accurately and provide statistical reports as required

Volunteer Resources 

  • Update the volunteer sections of the website so information is user-friendly, easily accessible and offers a customized experience for interested volunteers
  • Organize training events and networking opportunities for divisional/local unit volunteer coordinators
  • Attend training events organized by local administration agencies to keep abreast of current trends and legislation
  • Develop and implement a recruitment and retention strategy for all volunteer initiatives
  • Update and maintain the Volunteer Manual
  • Develop strategies for volunteer acquisition and retention

Volunteer Services 

  • Develop and implement group volunteer opportunities
  • Manage corporate and groups interested in volunteer opportunities
  • Work collaboratively with Public Relations Development team to partner with national corporate community experiences


  • University degree or equivalent
  • Completion of Volunteer Management Certificate, human resources training or equivalent courses an asset
  • The incumbent is highly organized with excellent communication skills, project management experience and is able to work with minimal direction
  • The incumbent follows a team-building approach to problem solving and can operate within a complex management structure
  • The incumbent has proven customer service skills and experience supervising others


  • 3-5 years of related experience in volunteer management, human resources or a related field
  • Experience with volunteer program development in a not-for-profit environment is an asset
  • Detail-oriented, with strong organizational and planning skills
  • Ability to prioritize and manage multiple tasks and a variety of demands


The salary range for this position is based on the primary location for which the job is posted and may vary depending on the work location of the successful candidate.

The target hiring range for this position is $73,523 to $91,903 with the ability to progress to a maximum of $110,284.  Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate qualifications relevant to the role.

Other Details

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

We thank all applicants and will contact candidates selected for next steps. Internal Applicants, please speak with your manager about your intentions prior to submitting your application.

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