Human Relations Advisor (Hybrid)

janvier 23, 2023
Niagara Falls
Job Type
Competition #
Ministry Unit/Dept:
Eventide Home - Niagara Falls
Salary Range:
See posting for details
5050 Jepson St
Posting Expires:
February 6, 2023
Applications Accepted By:
Please submit your resume to and include "Competition 23-07" in the subject line of your email.


About The Salvation Army

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

To learn more about the work of The Salvation Army (TSA), check us out at: The Salvation Army - About Us.

About the Position

Position Purpose summary:   

The Human Relations function is committed to creating a work environment where people experience:

  • Meaningful work;
  • A sense of hope and optimism;
  • An environment of trust; and
  • Inspired results.

The Human Relations Advisor provides human resources provides recommendations, advisement, and assistance in HR related areas such as: recruitment and retention, leaves and disability management situations, and workplace wellness, health, and safety, employee files, conducts employee orientation and training, benefits and services, and personnel research. Assists with providing advisement regarding processing of payroll and HR related paperwork for Divisional Headquarters, ministry unit (MU) leaders employees in the Corps, CFS, Thrift Stores, Kettles and Provincial Camping in the Ontario Division.  This position supports the delivery of human resources programs, services, and initiatives at Niagara Eventide Long Term Care Home.


Human Relations

  • Provide advisement on full cycle recruitment - including but not limited to completing PCR/RTF, job postings, pre-screening, scheduling & conducting interviews, conducting reference checks, advise supervisor/manager in the selection process, preparing offer letters; on-boarding and general orientation of new employees
  • Assist in the development/review of Ministry Unit Employee Handbooks, Employee Orientation Process and policies & procedures relating to Human Relations
  • Provide general advisement and support to other leadership team members in matters such as personnel and human resources
  • Recommend ways and methods of improving the overall employee experience
  • Assist with the disciplinary process by drafting letters, may assist with fact findings and documentation, and scheduling meetings; may participate in investigations as assigned
  • Research issues as required by the Senior Human Resources Advisor
  • May participate in divisional Human Relations strategic planning

 Job Evaluation/Job Description Support Management

  • Support Ministry Unit leadership with the development or revision of job descriptions and through the territorial job evaluation process
  • Assist Ministry Unit in the creation, review and update of job descriptions and competencies requirements of each job; audit job descriptions for accuracy and relevance in keeping with territorial requirements
  • Develop, assess, revise, and communicate divisional job evaluation processes to ensure effectiveness and efficiency

Leave and Disability Support Management

  • Assist with occupational and non-occupational return to work and employment accommodation
  • Respond to general queries and provide support, including but not limited to group insurance, RRSP, payroll, Manulife/disability; WSIB and e-claims processes

Recruitment, Selection, Orientation and On-Boarding of Personnel

  • Review and maintain recruitment and orientation procedures/processes and associated documentation
  • Assist Ministry Unit management in the recruitment and orientation cycles
  • Assist Ministry Unit with recruitment and hiring packages as necessary
  • Assist with creating and maintaining orientation tools and relevant documentation and resources
  • Provide human relations advice to Officers/ Ministry Unit Leaders in the recruitment of the right talent and where applicable provide support in coordinating employee transfers
  • Assist Ministry Unit in recruitment and selection of the right candidate, review and prepare interview questions as needed etc.
  • Assist Ministry Unit with drafting and reviewing employment offer letters as required.

Administration, HR Processes, File Documentation and Data Integrity

  • May process and maintain HRIS for Ministry Unit
  • Assist with the creation and implementation of effective human resources practices and processes
  • Provide guidance and support to Ministry Unit contacts with group insurance, group RRSP and HRIS
  • Support HR Operations and Ministry Unit with HRIS data audits to ensure HRIS data integrity; submit requests for the set-up of jobs linked to MU RESPC
  • Assist with the maintenance of the DHQ employee contact list
  • Prepare and maintain reports, correspondence and other documentation that is necessary to carry out Human Relations functions

Communication and Training

  • In collaboration with the Senior Human Relations Advisor, may assist with the development and implementation of training strategies for the Ministry Unit
  • May participate in development, implementation, and facilitation of training initiatives, providing tools and materials to Ministry units to facilitate training initiatives, in collaboration with territorial staff
  • Provide training materials and tools to the Ministry

Compensation, Benefits and Payroll Administration

  • Manage and track DHQ employees Group Benefits eligibility and probationary employees for further follow up plan to ensure employees are enrolled in the plan; educate and advise on Group benefits options etc.
  • Ensure all DHQ employees’ personnel files are maintained in accordance with Salvation Army Policies and Procedures.
  • Assist Ministry Unit with ensuring that employee benefit forms are completed and submitted to TSA Employee Benefits, uploaded into UltiPro/employee file in a timely manner; includes but not limited to enrolments, changes/updates

Learning and Development and Performance Management

  • Ensure Probationary Reviews and PEAC Reviews are completed by DHQ Managers/Directors as required
  • Assist the Department Managers to source for appropriate training for staff development
  • Process all applications for workshops/courses/education assistance as approved by the appropriate Manager, Director, Regional Human Relations Manager

Health, Safety and Employee Wellness

  • Process WSIB claims including the timely processing of documentation to WSIB and e-claims
  • Monitor and follow up on employees modified duties plan and Long-Term disability
  • Provide oversight to WSIB claims and other health and safety matters as required, including supervision of the Early and Safe Return to Work Program
  • Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required


  • Completion of a Post-Secondary College Diploma in Human Resources or equivalent
  • Completion or working towards completion of valid HR designation (i.e., CHRP)
  • Alternative combinations of education and experience may be considered

Experience and Skilled Knowledge Requirements  

  • Minimum of 3 years of prior related experience in a human relations function/field
  • Strong knowledge/familiarity of relevant HR legislation and regulations within the Employment Standards Act, Human Rights Code, Occupational Health and Safety Act, and all other applicable legilation and regulations
  • Experience in the administration of benefits and compensation programs
  • Experience and working knowledge in HRIS/payroll administration; knowledge of UltiPro preferred
  • Experience developing and maintaining processes to ensure efficiencies and effectiveness
  • Proficient with computer and Microsoft applications
  • Valid Ontario Class “G” driver’s license, clean original copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.


  • Strong sense of integrity, professional ethics, attention to detail, meticulous with the ability to always maintain confidentiality
  • Excellent organizational skills and time management skills; a flexible self-starter with the ability to multitask
  • Demonstrated ability to serve as knowledgeable resource to management and employees
  • Demonstrated ability to work independently
  • Outstanding interpersonal relationship building skills
  • Must be able to establish credibility quickly within the organization as a trusted advisor
  • Able to work in a consultative, diplomatic and tactful manner
  • Demonstrated aptitude in problem solving; the ability to take initiative to leverage approaches for effectiveness and efficiency
  • Strong attention to detail and accuracy
  • Self-directed with an ability to work cooperatively with others and support a working climate that is positive and mutually supportive
  • Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings
  • Positively influence others to achieve results that are in the best interest of the organization
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening as required
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities


The target hiring range for this position is $48,178 to $60,223 with the ability to progress to a maximum of $72,268. Placement in the salary range will be based on factors such as candidate location, market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Other Details

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all new employees within the Province of Ontario, Social Services sector.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

We thank all applicants and will contact candidates selected for next steps. Internal Applicants, please speak with your manager about your intentions prior to submitting your application.

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