Housing Resource Centre Case Manager – Brantford Booth

June 10, 2021
Job Type
Competition #
Ministry Unit/Dept:
Brantford Housing Resource Centre
Salary Range:
$22.53 per hour as per the Collective Agreement
Brantford Booth Centre: 187 Dalhousie Street, Brantford, ON
Posting Expires:
June 16, 2021
Applications Accepted By:
Email: Eminet.Dagnachew@salvationarmy.ca Attention: Eminet Dagnachew, Director of Programs Fax: 519-753-3698 Mailing Address: The Salvation Army Brantford Booth Centre, 187 Dalhousie Street, Brantford, Ontario, N3T 2J6 Attention: Eminet Dagnachew, Director of Programs Please, no phone calls.


Reporting to the Program Services Manager, the HRC Case Manager will provide a range of housing and homelessness services to promote individual, family and community well-being, and to ensure that resources available to homeless people and people at risk of homelessness are obtained and are allocated in a coordinated and effective manner. Housing and homelessness services include, but are not limited to, providing emergency housing and basic needs, applying eviction prevention strategies, assisting persons to find and maintain safe and affordable housing, liaising with landlords to secure safe and affordable housing, acting as trustee of finances, delivering ongoing in-home and/or community-based support services to an assigned caseload. The HRC Case Manager will be responsible for providing services to clients in Brantford and Brant County in a collaborative manner with other community partners.

This is a permanent, full-time position based on 37.5 hours per week.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour unpaid meal break. The operational hours of this facility are 24/7.

Shifts: Monday to Friday, 8:30 a.m. to 4:30 p.m.  

This is a Unionized position.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

Open House: Poverty isn't always easy to see



  • Provides a range of individual/family, group, and community interventions to address homelessness and to reduce the risk of homelessness, including but not limited to short-term crisis intervention, ongoing case management, training and education, and community development and networking.
  • Interviews, assesses, and verifies urgency of situation and collaboratively problem solves with individuals and families who are homeless/at-risk of homelessness, responding with appropriate housing, basic needs, and other supports; Assesses personal and family circumstances (e.g., health, finances) to provide intervention and/or referral to appropriate community resources.
  •  Explores options with clients and problem solves to avoid eviction and to make appropriate referrals and follow-up; Advocates with professionals and community agencies on behalf of the individuals and families (may include short-term and longer-term interventions); Provides mediation between landlords/utility companies and tenants so that current tenancies can be maintained as appropriate.
  • Administers and facilitates a range of municipally and provincially mandated programs and services including Brantford Brant Homelessness Prevention Assistance, Trustee Service, ID Clinic, Housing First Case Management, and Outreach/Housing Search Assistance; Assists tenants to maintain eligibility for Rent Subsidy by explaining rent subsidy eligibility requirements. Assists tenants to obtain, complete and submit verification of income forms and documentation or Internal Review requests (liaises with OW/ODSP for completion of required documentation, etc.)
  • Facilitates case conferences and community meetings, provides skill building opportunities, and educates tenants on their rights and responsibilities as well as on local community resources and services that may be of assistance.
  • Develops and maintain networks and positive relationships with community agencies services and programs to stay current on available resources and represents the Housing Resource Centre by educating community on services and the housing needs of low-income residents.
  • Identifies service issues/gaps/needs and brings to the attention of Program Services Manager in timely manner and participates in the development and implementation of appropriate processes for effective and efficient program delivery; Participates in self-evaluation of performance to enhance effectiveness and program delivery


Financial and Administration:

  • Prepares and/or inputs appropriate forms, monthly statistical recording, and reporting, and maintains case notes; Communicates continually and effectively with team members and is an active and cooperative team member; Participates at staff meetings, in-house training and in ongoing development of relevant skills/knowledge.


Community Outreach:

  • Promotes Healthy Communities by working with existing (or developing) Community Resource Centers (or neighbourhood associations) to encourage involvement in recreational and social activities, promoting positive citizenship in the housing community, pride in the community, reduction in vandalism, and mediating social conflicts, where appropriate.
  • Prepare, deliver, and promote programming throughout the community through program flyers, promotional materials, and community presentations.


Education, Qualifications and Certifications:

  • A post-secondary degree in Social Work or another related social science, or equivalent education.
  • Non-Violent Crisis Intervention Certification and CPR/First Aid Certification would be an asset or willing to obtain.
  • Alternative combinations of education and experience may be considered.

 Experience and Skilled Knowledge Requirements:

  • Minimum of two (2) years of prior related experience as a Case Manager working with marginalized clientele in a social service setting.
  • Demonstrates skilled knowledge in conflict resolution/mediation, non-violent crisis intervention, and strengths-based interventions with diverse populations and stakeholders, including vulnerable and marginalized populations.
  • Experience in statistical gathering, report writing, and case recording, as well as mathematical ability to calculate and analyze eligibility for entitlement; Education and experience in research and program evaluation considered an asset
  • Proficiency in Microsoft Office Suite is required.

Skills and Capabilities:

  • Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
  • Working knowledge of pertinent provincial and federal legislation and guidelines related to mental health, income support programs, employment and the Housing Services Act, the Residential Tenancies Act, Child Welfare Act, and social assistance legislation.
  • Familiarity with municipal policies and procedures, as well as local community agencies and service providers.
  • Demonstrated understanding of mental health issues, impacts and treatment and the relationship between mental health and housing/homelessness.
  • Proven ability to provide supports to people with mental health concerns as demonstrated through experience in community mental health or homelessness prevention and/or related fields.
  • Maintain information in confidence as required.
  • Participate as an active and responsible team member.
  • Participate in mandatory orientation training.
  • Participate in regular supervision and performance appraisal process.
  • Represent the organization in a professional and engaging manner.
  • Must comply with all Salvation Army policies and procedures and associated legislation.
  • Treat the property of The Salvation Army with due care and caution.
  • Self-motivated and disciplined.
  • Excellent interpersonal skills, integrity, and adaptability.
  • Strong oral and written communication skills.
  • Demonstrated ability to build positive, productive, and supportive relationships with the community, volunteers, and staff.
  • Valid Ontario Class “G” driver’s license, own vehicle, and insurance; a current driver abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
  • Provide an original copy of a Background Check with vulnerable sector screening
  • Screening through The Salvation Army Abuse Registry.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.

If you require a disability-related accommodation during this process, please inform us of your requirements. 

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

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