Full Time Warehouse Manager

OCE Distribution Centre
juillet 30, 2020
Toronto, Canada
Job Type
$46,800 - $72,220 per year
Interested applicants must respond in writing to
John Halbert: [email protected]
Closing date
August 4, 2020


The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary:

The Warehouse Manager will direct daily warehouse operations, including providing instruction and oversight to a team of up to 15 employees, as well as supporting and enabling volunteer opportunities for hundreds of volunteers seasonally.  The manager will develop and implement ongoing training, quality control, efficiency, and safety initiatives to enhance and maintain consistent, quality service during this next phase in the Ontario Distribution Centre’s (ODC) growth.


Staff Management

  • Oversees and directs the daily activities of the warehouse employees at ODC
  • Ensures that staff and volunteers work in a safe and appropriate manner, in compliance with all relevant legislation, policies, and best practices
  • Conducts strategic workforce planning; develops and implements learning paths for employees to promote functional cross-training, ongoing growth and development as well as succession opportunities within the organization
  • Develops, updates, and maintains employee onboarding, orientation, and safety and job task training materials and records
  • Develops and facilitates (or sources) ongoing employee training opportunities, ranging from informal ‘shop talks’ to formal presentation-based delivery methods
  • Provides regular and appropriate opportunities for employees to receive and provide feedback about work successes and challenges.  Contemplates and initiates appropriate change in response to challenges heard
  • Recruits, trains, coaches, motivates, and manages performance of employees and volunteers, in accordance with legislative and TSA requirements, working with Employee Relations and senior unit management as required

Warehouse Management

  • Oversees and directs daily warehouse operations using the Warehouse Management System (WMS) software to manage product flow and related data
  • Ensures accurate, timely and efficient management of warehouse product, space, and records
  • Reviews existing policies and procedures; creates and/or updates policies and procedures to improve safety, efficiency, and quality of service
  • Coordinates and oversees planned maintenance and urgent repairs of warehouse equipment; identifies and implements interim process changes to maintain productivity in the absence of equipment being repaired
  • Ensures all shipping and receiving documentation is maintained and filed appropriately.  Maintains an auditable record of all assets and activities (receipts, deliveries, collections, disposals) pertaining to warehouse operations e.g. bills of sales, leases, registrations, inspections and maintenance of fleet and warehouse equipment, driver’s logs, manifests/waybills, etc.
  • Ensures protocols for all visitors to the warehouse are up-to-date and followed; PPE, sign-in and out, and directions regarding safety in the working warehouse areas
  • Generates and presents reports and progress against Key Performance Indicators on a regular basis to ensure accurate performance management and fraud prevention
  • Provides data to senior management to support financial reporting and annual budgetary planning; researches, develops and prepares business case recommendations for changes to personnel, equipment, or the facility
  • Designs and maintains warehouse and product quality control systems and processes
  • Manages warehouse security and monitoring, including recommending, implementing and utilizing appropriate security systems on-site

Sourcing/Supply Chain

  • Identifies service bottlenecks and opportunities for improvement and provides recommendations to improve efficiency, improve service, or reduce operating costs
  • Monitors inventory levels and reports any anticipated / identified product shortages
  • Identifies requirements for materials / resources / operations (MRO); liaises with Procurement Manager and Supply Chain Manager to ensure operations are properly supplied

Christmas Campaigns

  • Coordinates logistical aspects of the Toy Mountain and Toys for Tots programs with the management team to help campaigns run effectively
  • Plans and implements temporary organizational, scheduling, and process changes to support annual Christmas campaigns, including working with staff to support and motivate them during seasonal peak workload periods
  • Acts as a designated safety resource; may attend Toy Mountain “Hits” to collect cash/cheques/gift cards etc.

Health & Safety Responsibilities

  • Ensures warehouse safety policies and practices align with WSIB, MOL, TSA, and all other applicable requirements
  • Remains current on warehousing safety protocols; researches and recommends changes to equipment, training, or processes to enhance worksite safety
  • Participates as a management representative in Health and Safety activities, including safe work practice development and monitoring, workplace, task and equipment inspections, incident / accident review and follow-up, and other related safety duties
  • Participates as a member of the Joint Health and Safety Committee


  • Completion of a formal post-secondary/college certificate or diploma; preferably in supply chain management

Experience and Skilled Knowledge Requirements  

  • 5+ years in warehouse operations, logistics and supply chain management

Skills and Capabilities:

  • Forklift license and valid DZ license (preferable but not required)
  • Leadership skills and proven ability to train and coach staff and volunteers
  • Proven operations track record including demonstrated ability to track, manage and control processes, procedures and protocols
  • Proven Change Management capability
  • Strong computer skills and experience with both Microsoft Office and Supply Chain Management software systems
  • Comprehensive knowledge of the principles and practices of fleet maintenance as well as Health & Safety regulations pertaining to warehousing
  • Possess a high degree of integrity with a demonstrable strong work ethic
  • Ability to multi-task and have demonstrated a high level of organization, accuracy, attention to detail and time management skills
  • Excellent written and verbal English communication skills
  • Possess a valid unrestricted driver’s license
  • Current and valid certification in First Aid/CPR is an asset

Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • A clean drivers abstract
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 40 hours per week



The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.

Imagine Canada Standards - Accredited

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