Full Time Trustee Caseworker

November 24, 2021
Job Type
Ministry Unit/Dept:
Peterborough Temple
Salary Range:
$15.91 - $23.86 per hour
219 Simcoe St
Posting Expires:
November 30, 2021
Applications Accepted By:
Billi Balment: Billi.Balment@salvationarmy.ca


The Trustee Caseworker is primarily responsible for positive and effective client service ensuring compassion for clients and that spiritual assistance is arranged when requested by clients. The incumbent will also provide support for a limited range of programs in accordance with The Salvation Army mission and values.



  • Perform all aspects of the case management process including but not limited to, conduct the initial review/assessment, intake, assist clients with developing goals, monitor progress and prepare a transition plan.
  • Review client referrals and liaise with the Ontario Works Caseworker to determine eligibility/acceptance into the Trusteeship program in accordance with the Municipality.
  • Liaise with the Ontario Works Caseworker to ensure that clients comply with the Trusteeship requirements who are under the age of 18 years.
  • Consult with the Community and Family Services Supervisor regarding client case management as required.
  • Schedule regular meetings with clients to review their progress and engage in further planning to successfully achieve financial independence.
  • Ensure confidentiality is maintained in accordance with The Salvation Army policy and applicable legislation.
  • Intervene in crises and provide emotional support as required.
  • Assist and support the organization and implementation of various events, i.e., Christmas programs, and breakfast program etc.
  • Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for clients. i.e., housing, landlords, financial, etc. as necessary in the provision of client related services.
  • Advocate, mediate and liaise where necessary in the community to provide support to clients.
  • Work closely with other local ministry unit personnel to form an interdisciplinary team to support clients.
  • Ensure all program policies and procedures are followed, forward any recommended changes to Supervisor.


  • Manage finances on behalf of clients; assist clients with budgeting, recording deposits, preparing cheques, and reviewing monthly bank statements.
  • Assist clients to achieve the greatest level of financial independence possible.
  • Responsible for the facilitation of the Financial Management Program in accordance with local and territorial policies and procedures.
  • Adhere to a plan for distribution of funds that has been tailored to the needs of each client.
  • Ensure completion of client Income Statements as required by Ontario Works/Ontario
    Disability Support Program.
  • Submit monthly invoices to the City and Four Cast with copies to the Supervisor.
  • Prepare or arrange for preparation of client Income tax returns.


  • Maintain accurate, up to date, relevant and confidential individual records for each client, including detailed case notes, budget data, debts, income tax returns etc. ensuring that the appropriate forms are always used.
  • Assist in ensuring the completion of accurate record keeping and management in line with funder requirements and in accordance with relevant privacy legislation.
  • Utilize Shelby to record data and prepare cheques for clients.
  • Assist in the preparation of the Ministry Unit Annual Review.
  • Complete all forms required by The Salvation Army, Ontario Works, and Ontario Disability Support Program

Perform other position related duties as required.


  • This is a permanent full-time position based on 34.5 hours per week.
  • Some flexibility in scheduling required, some weekend and evening work may be required.
  • The Supervisor will set the hours of work and work schedule.
  • Working environment is typically in the office in generally agreeable conditions.
  • Ability to lift/move 25 lbs.

Normal hours of work: 8:00 a.m. to 4:00 p.m. Monday to Thursday and includes a ½ hour paid meal break and 8:00 a.m. to 12:30 p.m. on Friday.

Note:   In order to accommodate operational requirements should the 15th or the last day of the month fall on a Friday or weekend, the office will be open until 4:00 p.m. on Friday’s.  Please note that the hours of work may be subject to change based on operational requirements.



  • Completion of a two (2) year Community College Diploma in Business Administration, Finance, or equivalent field of education.
  • Non-Violent Crisis Intervention training would be an asset.
  • Alternative combinations of education and experience may be considered.


  • Minimum of two (2) years of prior related experience, including experience providing casework services, accounting, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds.
  • Knowledge of community-based resources/programs/services is required and experience networking with government and social service agencies.
  • Demonstrated understanding and working knowledge of how money is made, spent, and saved, as well as the skills and ability to use financial resources to make decisions.


  • Attention to detail, problem solving and analytical skills.
  • Strong sense of integrity and confidentiality with professional ethics.
  • Able to work independently and participate as an active and responsible team member.
  • Exhibit good listening skills, have strong oral/written communication skills.
  • Self-motivated/disciplined.
  • Proficient computer skills in all aspects of Microsoft Office.
  • Demonstrated ability to use sound judgment when making decisions and to problem solve complex cases.
  • Ability to work in a fast-paced environment, attention to detail, problem solving and analytical skills with an aptitude for accuracy and thoroughness and consistent follow-up.
  • Exceptional organizational, prioritizing and time management skills to effectively handle multiple priorities and meet competing deadlines with minimal supervision.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.



In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.


The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.


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