Full Time Supervisor of Case Management – more than 1 required

November 22, 2022
Job Type
Ministry Unit/Dept:
New Hope Leslieville
Salary Range:
$49,668.74 - 74,503.10 per year
66 Norfinch Drive
Posting Expires:
December 1, 2022
Applications Accepted By:
Phil Clarke: phil.clarke@salvationarmy.ca


The Supervisor of Case Management works with the Director in supporting the shelter to achieve its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding client centred service in ways that are aligned with The Salvation Army’s core values and Housing First.


Case Management Program

  • Creates, monitors and implements Case Management Policies in consultation with the Director
  • Responsible for the implementation and oversight of client intake and case management process using Housing First approaches and processes
  • Understands and embraces Critical Time Intervention as a case management model and supports the Case Management Team in their direct work with clients and in brokering community supports
  • Completes statistical data and other reports as required by the Director
  • Chair of Case Management Team meetings; represents the Case Management Team to other members of the shelter staff, at staff meetings, etc.
  • Responsible to participate in On Call coverage

Direct Case Management

  • Carries a caseload and provides direct case management services to 10 – 15 clients
  • Responsible for liaising with external agencies, making and accepting community referrals as required
  • Responsible for maintaining and updating client files
  • Advocates on behalf of the shelter clients and ensures that best possible services are provided

Case Management Staff Supervision

  • Supervises Case Management staff ensuring provision of effective case management services
  • Conducts regular formal supervision and annual PEAC appraisals with all members of the Case Management staff
  • Responsible to define tasks, responsibilities, policies and procedures for the members of the Case Management staff
  • Identifies educational and training needs of Case Management staff and coordinates training opportunities
  • Organizes and assists with staff training in accordance with the shelter policies
  • Serves as a resource to the Case Management team

Assistance with Employee Relations

  • Participates in the recruitment, selection and orientation for the Case Management & Housing staff
  • Recommends disciplinary actions including termination in concert with the shelter Director and Director of Employee Relations, THQ/DHQ standards and the Employment Standards Act
  • Organizes and assists with staff training in accordance with the facility policies

Assistance with Finances

  • Prepares the Housing Services portion of the annual budge in consultation with the shelter Director
  • Assists with the monitoring of financial expenditures in the Housing Services department as per yearly budget projections
  • Responsible for the approval and distribution of client assistance funds in accordance with policies set by TSA and Toronto Housing and Homeless Supports

Perform other duties as required.


  • Member of the Management and Program Management Team
  • Reads and complies with the Policy and Procedures Manuals
  • Understands and adheres to policies set by funding bodies. (i.e. Toronto Shelter Standards) and works in compliance with such guidelines at all times
  • Participates in authorized seminars and training sessions as requested
  • Ensures that Case Management staffs are trained in accordance with The Salvation Army’s policies and procedures
  • Adheres to standards that are consistent with the values and philosophy of The Salvation Army, Toronto Housing and Homeless Supports and the shelter
  • Ensures that The Salvation Army Accreditation Standards for Social Services are maintained and participates in the review process
  • Participates in strategic planning process
  • Represents the shelter on community committees as designated by the Director
  • Represents the organization in a professional manner at all times


  • Works in a shelter environment, typically in an office setting as scheduled
  • There may be frequent interruptions and multitasking
  • Equipment and general office noise (i.e. people talking, phones ringing)



  • College or University Degree in Social Services
  • Alternative combinations of education and experience may be considered


  • Minimum of 3 years’ experience working in the homelessness field
  • Supervisory experience
  • High level of case work skills, including proven knowledge of case management and ongoing treatment, as well as a clear conceptual framework for the practice of social work


  • Effective in leading teams and working collaboratively to achieve the organization’s mission and goals
  • Competency in effectively making and implementing decisions
  • Ability to collaborate effectively with other service personnel within the program, the agency, and outside resources
  • Ability to assess the appropriateness of community resources and articulate to Toronto Housing and Homeless Supports’ mandate to outside agencies
  • Ability to write clear, concise reports and meet deadlines
  • Ability to set priorities and use time effectively
  • Ability to function with appropriate initiative and independence within the framework of a team
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities



In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all new employees within the Province of Ontario, Social Services sector.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required


The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

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