Full Time Residential Worker

August 5, 2022
St Catharines
Job Type
Competition #
Ministry Unit/Dept:
St Catharines Booth
Salary Range:
$16.06 to $20.08 per hour
184 Church Street
Posting Expires:
August 19, 2022
Applications Accepted By:
Steve Brnjas: steve.brnjas@salvationarmy.ca, Fax: 905-684-4513


The Residential Worker engages in service delivery for residents in the Correctional Residential Facility (CRF) and Emergency Shelter. In keeping with the mission of The Salvation Army St Catharines Booth Centre, the incumbent shall build rapport with clients, assess their individual needs, and link them to services.  The Residential Worker shall ensure residents safety while interacting in a positive, supportive manner.


  • Record activities and incidents occurring during the shift in a factual and concise manner using Logbook and/or Incident Occurrence Reports.
  • Conduct initial screening of hostel clients seeking admission and meet their individual needs through on-site services and/or referrals.
  • Provide the first point of contact for persons who are homeless and/or are serving out their Federal Parole at the Centre.
  • Handle the admission, orientation, and evaluation of client’s understanding of rules; ensure ongoing enforcement of policies.
  • Respond to persons in crisis and utilize de-escalation techniques, if necessary, contact emergency personnel (police, ambulance, etc.)
  • Ensure the completion of intake procedures and paperwork when logging in new clients.
  • Enter client information in HIFIS database and maintain daily bed register.
  • In keeping with individual case plans, record sign-outs, location changes and arrival times for clients serving out their Federal Parole at the Centre.
  • Perform spot-check calls when assigned to confirm Correction Services Canada (CSC) residents’ whereabouts and document accordingly.
  • Prepare Hostel Client information for regional monthly data reports.
  • Monitor the activities of the clients and maintain availability for personal, practical, and moral support.
  • Provide client medication and ensure that medication is always secured in the front office.
  • Distribute client supplies as required.
  • Answer telephone, record and distribute messages.
  • Monitor the access of all clients into the Booth Centre.
  • Responsible for safe evacuation of clients/residents from the building when necessary.
  • Complete room checks and searches of client belongings upon intake and whenever there is a legitimate concern for what may be in clients’ belongings.
  • Conduct routine security rounds of the building and record in the logbook when rounds are conducted.
  • Participate in development and implementation of case plans.
  • Report to Caseworker client progress, changes and/or regression in the client’s status.
  • Within the client’s existing environment encourage, where applicable, positive life-style alternatives: socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions and problem-solving.

Perform other duties as required.


  • Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required.
  • May deal with clients who become angry.
  • May encounter verbal abuse.



  • College Diploma in Social Services/Corrections and / or combination of education and life related experience in working with marginalized individuals.
  • Completion of Non-Violence Crisis Intervention Training or willingness to obtain.
  • Current First Aid and CPR or willingness to obtain.
  • Training in Naloxone administration and Mental Health First Aid would be assets.
  • Alternative combinations of education and experience may be considered.


  • Minimum of three (3) months prior related experience, including experience in front line work in a social service setting.
  • Experience working with diverse populations, including those experiencing mental health and addictions.
  • Experience with or willingness to learn program specific software such as HIFIS.


  • Ability to work with socially disadvantaged people.
  • To maintain confidentiality in all matters pertaining to clientele and staff of The Salvation Army.
  • Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
  • Provide an original copy of a Criminal Records Check (CRC) with vulnerable sector screening secured through either the national Canadian Police Information Centre or through a local police detachment.  Note: A satisfactory criminal background check and an Enhanced Reliability Status Screening with Corrections Canada are required.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.




In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all new employees within the Province of Ontario, Social Services sector.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.


The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.


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