Full Time, Part Time & Relief Front Desk Attendant – more than 1 required

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Published
June 23, 2022
Location
Thunder Bay
Job Type
Ministry Unit/Dept:
Thunder Bay Journey to Life Centre
Salary Range:
$15.50 to $17.00 per hour
Address:
545 Cumberland St N,
Posting Expires:
June 30, 2022
Applications Accepted By:
Paige Martin: ong.tbayadmin@salvationarmy.ca

Description

The Front Desk Attendant position is responsible for greeting and directing all residents and general public either in person or on the phone while performing all assigned duties.

KEY RESPONSIBILITIES:

  • Monitor the activities of the clients and maintain availability for personal, practical, and moral support.
    Record day-to-day activities in an accurate and timely manner using appropriate reporting methods; maintain logbooks and completes incident reports.
  • Assist with medication procedures when ordering, counting bubble packs, receiving/storing prescriptions; assist with making medication available to clients at specific times.
  • Ensure all required paperwork, and HIFIS data is completed for each client when they arrive and forward same appropriately.
  • Ensure that all new clients in the shelter are set up with an appointment to see the Program Caseworker on the next business day.
  • Encourage clients to complete their duties i.e. making of bed, picking up of personal belongings, showering, etc.
  • Assist with maintaining the safety of the clients and the facility.
  • Complete the required security checks for both interior and exterior of the facility.
  • Complete required bed checks for Corrections and Services Canada (CSC).
  • Answer the telephone and transfer calls in a professional manner and relay all messages.
  • Ensure that all client registry information is current and accurate.
  • Screen all clients to ensure that those who are under the influence are not permitted entrance into the facility and then immediately offer other arrangements to them for shelter and safety.
  • Follow all associated policies related to the handling of client mail and laundry.
  • Ensure the lockup is maintained orderly and clean on a daily basis. Enforce the hours of operation for the lockup.
  • Report to the Program Caseworker when clients have left personal items in lock up area beyond 30 days after departure.
  • Responsible for organizing and maintaining the clothing room.
  • Perform other position related duties as required.

WORKING CONDITIONS:

  • 1 - permanent full-time position 8-hour shift, 11:30 p.m. – 7:30 a.m. Sunday to Thursday
  • 1 - permanent part-time position 8-hour shift, 7:30 a.m. – 3:30 p.m. Saturday and Sunday
  • 1  - permanent part-time position 8-hour shift, 3:30 p.m. -11:30 p.m. Saturday and Sunday
  • 1 - casual position with shift flexibility required: days, evenings, nights, and weekends
  • Required to wear a name tag supplied by employer when on duty
  • Be able to lift/move up to 40 pounds as required
  • Ability to climb stairs frequently
  • Normal Location of work is: 545 North Cumberland Street, Thunder Bay

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • Completion of High School Degree or diploma in progress in the social services field or administration is an asset
  • Have current First Aid/CPR Certification or willingness to obtain
  • Immunization for Hepatitis B and Vaccination against Tuberculosis are required
  • NOTE: Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

  • Minimum of three (3) months of prior related experience. Experience with front line work in a social services setting is preferred
  • Knowledgeable in all areas of Fire Safety & Emergency Evacuation Plans

SKILLS AND CAPABILITIES:

  • Maintain information in confidence as required
  • Responsible to work safely and report all unsafe or unhealthy working conditions to the Health and Safety Committee
  • Participate as an active and responsible team member in all work groups through which position responsibilities are achieved
  • Make decisions based on the Policies and Procedures of the Centre and The Salvation Army as delegated
  • Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required
  • Participate in regular supervision and performance reviews/evaluations as required
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
  • Participate in ongoing professional development and training
  • Strong oral and written communication skills
  • Must adhere to safety procedures and regulations
  • Pleasant and courteous disposition with the ability to work well with other people
  • Ability to work unsupervised, independently and in a team environment
  • Ability to clearly and accurately communicate factual information/data when needed
  • Ability to work under stressful circumstances
  • Excellent computer and database skills (particularly Excel, Word, Internet); ensuring accuracy and attention to detail
  • Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
  • Maintain information in confidence as required
  • Participate as an active and responsible team member
  • Represent the organization in a professional and engaging manner
  • Participate in regular supervision and performance reviews/evaluations as required
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
  • Participate in ongoing professional development and training
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
  • Clearance through the Enhanced Reliability Screening through Corrections Canada and Vulnerable Persons Check is required
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

 

 

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all new employees within the Province of Ontario, Social Services sector.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

 

 

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

 

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