Full Time Outreach Worker

janvier 11, 2021
Toronto, Canada
Job Type
To be determined
Interested applicants must respond in writing to
Jake Aikenhead: jakeaikenhead@thegateway.ca
Closing date
January 15, 2021


The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose summary:

To support the everyday operations of The Gateway shelter, to build relationships with Gateway residents and Community Members, and to positively contribute to the Frontline Staff team.



Service Responsibilities

  • Patrols catchment area each day looking for people experiencing homelessness and offering support
  • Develops trusting relationships with people experiencing homelessness and sleeping rough
  • Networks with community agencies to aid in outreach potential
  • Provides support, assistance and encouragement to clients
  • Responds to concerned citizen calls forwarded through Streets to Homes in timely manner
  • Makes necessary referrals to shelter, health care, professional counseling, spiritual and religious care, and other relevant supports
  • Supports, advocates for and refers clients to housing and related resources with the goal of reintegration into community
  • Conducts initial intake assessments to determine immediate needs and appropriate supports
  • Assists Outreach Supervisor with data analysis for program, recording statistics, writing and submitting reports to Gateway and Streets to Homes (funder)
  • Recommends and assists in the development and revision of Outreach Program policies
  • Performs all necessary clerical duties for client documentation, including Streets to Homes Documentation, computer entries, and logbook entries
  • Other duties as required



  • 2 years of College Social Services education and/or Psychology diploma or certificate
  • Minimum of two-year experience in the field of Mental Health or Addictions

NOTE: An alternative level of education and experience may be acceptable

  • Knowledge and understanding of homelessness, addictions and mental health
  • Strong working knowledge of community resources
  • Strong command of English language and interpersonal skills
  • Promotes teamwork
  • Certification in First Aid/CPR and Crisis intervention training
  • Certification in ASIST
  • Hostel Standards Training Certificate an asset
  • Valid Driver’s License

Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • A clean drivers abstract
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS:  40 hours per week. Monday to Friday



The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

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