Full Time Manager, Community Integration

septembre 21, 2022
Job Type
Ministry Unit/Dept:
Downtown East Community Church
Salary Range:
$50,960-$61,880 per annum
160 Jarvis Street, Toronto
Posting Expires:
October 9, 2022
Applications Accepted By:
Lieutenant Jeremy Thompson: Jeremy.Thompson@salvationarmy.ca


The Community Integration Manager is responsible for developing community engagement initiatives and ministry programs. The Community Integration Manager will draw upon their knowledge of Toronto’s Downtown East region and leverage internal and external community partnerships to optimize mission impact on the frontline and forge strong, meaningful connections with volunteers, beneficiaries, neighbours, donors, and congregants.


Program and Service Responsibilities

  • Provide oversight and leadership to relevant Community and Family Services community-based programs and special events, ensuring ministry and program objectives are consistently met within Salvation Army mission, vision, policies, funder expectations, and all legal requirements.
  • In collaboration with the supervisor - research, plan, develop, prepare, and deliver creative and innovative community programming designed to address community needs, while building on community capacity.
  • Ensure strong community/interagency partnerships and collaborations are formed and or maintained in order to develop new initiatives in the community.
  • Collaborate with key community leaders, identifying innovative partnerships and developing creative solutions for meeting the needs of Downtown East ( i.e. poverty, addiction, mental health, etc.).
  • Assist Corps Officers in managing relationships with community partners, and internal mission supports at the divisional and territorial levels.
  • Use a community based approached when reviewing or creating programs and services designed to meet the unique needs of different communities, ensuring community involvement in program development, design, and delivery; thereby building ownership and inclusion.
  • Identify gaps in service through trend analysis and develop activities, services and/or partnerships to fill these gaps in consultation with the supervisor.
  • Implement effective programs for key beneficiary groups (e.g., moms, families, young adults, students with developmental disabilities).
  • Operate within effective change-management, organizational development, and staff engagement principles to promote service excellence and develop strong teams.
  • Monitor and ensure consistency in case management systems and practices as required.
  • Develop the necessary systems, processes, and tools to better support the facilitation, collection and sharing of knowledge generated from programs, reports, and evaluations.
  • Facilitate a strategic assessment of the current Downtown East community resources, needs and opportunities and recommend a structure and key points of collaboration for success.
  • In collaboration with Corps Officers build, launch, and maintain an integrated mission strategy that serves community members, volunteers, employees, and congregants.
  • Develop a process for program feedback, tracking client engagement, satisfaction and implement strategies for program improvement.

Financial and Administration

  • Build a community resource database for effective client support.
  • In consultation with the supervisor, assist with the preparation of grant/funding applications.
  • Provide feedback to the supervisor on business and program matters to ensure program excellence through program and outcome evaluation, external consultation, continuous quality improvement and standards of ethical practice.
  • Responsible to ensure they work within the budget for their specific programs; provides input to the supervisor for the preparation of the annual budget.
  • Prepare and submit reports, proposals, program evaluations, and/or business plans as requested to supervisor.
  • Maintain accurate confidential written records, logs of activities, including activity reports and statistical information, are collected for each program and reports are submitted as required and client data in Link2Feed.
  • Prepare, analyze, submit, and act on incident reports and complaints, maintain records of all reports and deal with complaints effectively and in a timely manner.
  • Responsible to ensure monetary and non-monetary donations received through their programs are accurately recorded and distributed following TSA Finance guidelines; ensuring information is forwarded on for the issuing of donation receipts for income tax purposes.
  • Oversee marketing of relevant programming.
  • Develop an annual/monthly calendar of events to support ministry unit priorities.
  • Ensure a dynamic social media presence for CFS community-based programs.
  • Support Corps Officers in creating and maintaining content for the sadowntowneast.com website, e-newsletters, social media accounts, and other digital media that enhances Downtown East communications for a wide audience.

Human Resources

  • Hire, orientate, train, evaluate, reward, and discipline in consultation with Corps Officers, ensuring compliance with The Salvation Army Policies and Procedures, with Corps Officer and Divisional Human Relations.
  • Develop strategies and recommendations for program staff and volunteer development.
  • Provide ongoing, consistent coaching, performance feedback, and manage the evaluation of staff.
  • Handle and ensure the protection of confidential and sensitive employee, client and or program files; ensure the efficient processing of contracts, agreements, and other legal documents.
  • Process appropriate HR paperwork including preparation and issuing of employment offer letters, leaves of absence; prepare all payroll data information for submission to THQ payroll, participate in staff training and assist with performing reference checks; liaise and consult with Divisional Human Relations as required.
  • Track and monitor employee recognition records and plan recognition events.
  • Build and maintain databases (e.g., employee/volunteer information, contact lists, inventory, hours worked, vacation and sick days), in collaboration with Administrative Coordinator when necessary
  • Ensure compliance related for the following, Praesidium On-Line Training, on-line training and Police Checks for staff and volunteers.
  • Complete forms for summer student hiring, government forms and applications for funding for summer camps, when needed.
  • As required and as applicable, make suggestions to improve efficiency, working conditions or operations policies and procedures.
  • Manage teams comprised of staff, community leaders and engaged volunteers in the development of community programming and services.
  • Develop effective two-way relationships with staff members providing guidance, professional development opportunities, direction, training, and supervision as needed.
  • Develop strategy for volunteer recruitment, training, and engagement.

Health & Safety

  • Responsible to work in compliance with the Ontario Occupational Health & Safety Act (OHSA) and regulations.
  • Assist in ensuring that all workers, students, and volunteers are aware of emergency procedures and are prepared to implement them immediately as necessary; that all workers and volunteers adopt safe work practices in line with The Salvation Army policies and procedures.
  • Ensure proper and timely filing of government and Salvation Army forms related to Health and Safety issues or WSIB claims.
  • Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  • Ensure that the equipment, materials, and protective devices as prescribed (OH&SA) are provided and maintained in good condition.
  • Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.

Perform other duties as required.


  • This is a permanent full-time position based on 35 hours per week.
  • This position requires on-site attendance.
  • Office and community environment.
  • Required to carry a cell phone.
  • May encounter verbal abuse from clients.
  • No on-site parking.
  • Work will require occasional travel for offsite meetings and community programs. Required to drive program vehicle, when needed.

Normal work schedule – Monday-Friday 8:30 a.m.-4:00 p.m. and includes ½ hour unpaid meal break. Occasional evening and/or weekend work might be required.



  • Completion of a formal post-secondary/college program of two academic years, preferably in Social Science.
  • Relevant Undergraduate University Degree, preferably in a Social Science, will be considered a strong asset.
  • Alternative level of education and experience may be considered.


  • Minimum of three (3) years of prior related experience in social services including supervisory experience and experience working with a diverse population.
  • Experience in the not-for-profit sector is an asset.
  • Professional communications experience is an asset.
  • Familiarity with Indigenous culture, as well as multicultural settings is an asset.
  • Experience in planning and managing successful community development initiatives, particularly those involving multiagency collaboration in the non-profit sector is preferred.
  • Valid Ontario Class “G” Driver’s License, provide an original copy of current driver’s abstract for review and verification that it satisfactory to The Salvation Army, in its sole discretion, is required.


  • Understanding of complex social environments an asset.
  • A demonstrated understanding of community engagement strategies and tactics.
  • High standard of integrity, judgement, and confidentiality.
  • Collaborative communication and management style.
  • Exceptional oral and written communication skills.
  • Ability to creatively manage multiple projects concurrently.
  • Demonstrated ability to quickly build strong, trust-based relationships with key stakeholders.
  • Proven success in building and leading diverse, cross-functional teams focused on a common goal.
  • Ability to help people see the big ‘possibility-focused’ picture while being grounded in reality.
  • Demonstrate a “can-do” attitude with the ability to creatively problem-solve.
  • Ability to follow and implement the Salvation Army Standards, Policies and Procedures.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable screening as required.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.




The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

Related Jobs

Community Outreach Worker   Halifax new
septembre 29, 2022
Residential Worker   Dartmouth new
septembre 29, 2022
Director, Residential Programs   Vancouver, BC new
septembre 29, 2022
septembre 29, 2022
Custodian   Picton ON., K0K 2T0 new
septembre 29, 2022