Full Time Housing Worker (union position)

Evangeline Residence
January 11, 2021
Toronto, Canada
Job Type
$22.04 – $24.14 per hour
Interested applicants must respond in writing to
Natasha Frechette: natasha.frechette@salvationarmy.ca
Closing date
January 25, 2021


The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. 

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary :

To work with the Supervisor of Counselling in supporting the shelter in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvations Army’s core values and Housing First.


The Housing Worker is responsible to assist clients in navigating the social, non-profit and private sector housing markets to find appropriate, affordable and sustainable housing that meets the clients’ individual needs as identified in the Enhanced Case Management model


  • Ensure clients receive compassionate, non-judgmental and client centered care
  • Receive housing referrals from the shelters case management team
  • Provide housing support to a case load of 25-30 clients at a time
  • Provide housing information to Evangeline Residence case management team
  • To provide the clients an opportunity to be housed as quickly and as effectively as possible
  • To meet with clients to provide guidance and information regarding all available housing options
  • Build relationships with housing operators in order to compile, maintain and post a list of potential housing options for clients
  • To update the Housing Registry to include new housing options
  • To make regular, ongoing contact with housing operators concerning possible vacancies
  • Coach and support clients as needed to access housing
  • Participates in Case Management meetings and bring a Housing First focus to conversations
  • Provides system navigation, community support connections and crisis intervention as required
  • Provides eviction prevention services which including negotiating and mediating with landlords and others on behalf of the client with the Community Follow Up worker
  • Advocate on behalf of the client as required and appropriate
  • Assists in the development and facilitation of housing orientation sessions and other relevant workshops to program participants
  • Provides mentoring and modeling as part of social and life skills education
  • Keep accurate records and documentation (e.g. incident reports, log notes and case notes)
  • Prepare statistical monthly and other reports as required
  • Ensures that SMIS is kept up to date for client in program
  • In consultation with the Hostel Manager be a back-up for the Community Follow-Up Worker
  • Perform additional duties when required



  • Community College diploma in Social Services field
  • One to three years of prior related experience, including frontline casework experience in a social service environment.
  • Knowledge and experience in landlord negotiations
  • Previous experience providing individual support to people living in poverty, dealing with mental health issues, addictions, social isolation and/or homelessness
  • Excellent oral and written communication skills (computer skills essential)
  • Well-developed skills and ability to work independently as well as part of a team
  • Proven ability to constructively give and receive feedback
  • Highly developed understanding of and proven ability to communicate appropriate professional boundaries
  • Good knowledge of community and specifically housing resources
  • Strong understanding of and commitment to social justice issues, equity issues, anti-racism, anti-discrimination and anti-oppression
  • Knowledge of the Residential Tenancies Act
  • Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution
  • Criminal Record Check clearance
  • Valid Driver’s License (no vehicle required)
  • Ability to work within the mandate of and embrace the mission of The Salvation Army, exemplifying Christian standards of conduct

Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • A clean drivers abstract
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 37.5 hours per week




The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

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