Full Time Front Line Worker (union position)

March 25, 2024
Ottawa, ON
Job Type
Competition #
Ministry Unit/Dept:
Ottawa Booth Centre
Salary Range:
$19.61 hourly premium for nights and weekend
171 George St
Posting Expires:
April 1, 2024
Applications Accepted By:
Human Relations: flwjobs@saobc.org, Fax: 613 241-2818


To provide Front Line service to the Ottawa Booth Centre’s clients within the context of the Centre’s overall operations, including maintaining the security of the facility and its residents.


  • Client services
  • Safety and security
  • Support services
  • Service /shift specific duties


  • Initiate contact with clients for the purpose of being accessible/available; identify needs; gather information to assess further areas of need; monitor progress of clients in working on goal plans; follow established procedures; refer to appropriate Centre and community resources and advocate on behalf of the client to other Centre staff or outside resources, as requested by coordinator
  • Complete accurate intake and discharge procedures with clients as needed
  • Provide emergency assistance, as required and appropriate, e.g. meals and clothing
  • Accept and receive monies, donations, both cash and goods. Donations of only Men’s clothing
  • Attend staff meetings and case conferences and be prepared to offer information regarding clients and service issues


  • Implement appropriate emergency procedures as necessary
  • Maintain radio contact with other residential services. This includes doing battery changes and radio checks as necessary
  • Ensure that Centre residency guidelines are enforced impartially
  • Implement consequence measures to sanction inappropriate behavior of clients, in accordance with established policies, procedures and guidelines
  • Refer clients to Manager of Residential Services or to Front Desk Supervisor for client interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied access)
  • Provide emergency backup to other Centre services/programs
  • Do rounds and security checks as indicated by Shift Statement of Duties


  • Maintain such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)
  • Check facilities on rounds and note maintenance concerns to the Manager of Residential Services
  • Attend to any housekeeping duties, as indicated by service and shift duty list
  • Participate in planning and evaluating Centre’s services and in any revision of the Centre’s services/programs
  • Attend to duties outlined by program and Shift Statement of Duties


  • May deal with angry and abusive clients
  • May encounter verbal abuse
  • May be required to deal with client overdose and other medical situations



  • Relevant post-secondary education in social work or related field


  • Minimum 1- 3 years’ experience working with hard to serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience
  • Knowledge of client community
  • Knowledge of community resources
  • Experience administering Narcan and/or Narcan training a strong asset


  • Effective communication, both oral and written
  • Effective interpersonal skills
  • Some computer skills in word processing and database
  • Bilingual (English and French) an asset
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Salary: non-negotiable starting salary of  $19.61, increase to $20.14 at successful completion of probationary period

Hours:   FT – Thursday to Monday – 3:30pm – midnight


The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

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