Full Time Front Line Worker

August 5, 2022
Job Type
Ministry Unit/Dept:
Salary Range:
$19.50 per hour
107 Jarvis St
Posting Expires:
August 12, 2022
Applications Accepted By:
Daniela Ancona: danielaancona@thegateway.ca, Fax: (416) 955-0422


To support the everyday operations of The Gateway shelter, to build relationships with Gateway residents and Community Members, and to positively contribute to the Frontline Staff team.


  • Admit and discharge residents as required
  • Facilitate intake and triage processes for residents by taking required information, provide any requested information, orient residents to hostel regulations and schedules as well as all available services
  • Ensure resident admission and discharge information is recorded in appropriate places
  • Assist with supervision of residents
  • Provide support, assistance, and encouragement to residents
  • Perform all necessary clerical duties for documentation, including SMIS, Hostel Registry, Triage, logbook entries, and all other required forms
  • Make necessary referrals to case management department or pastoral care
  • Sort and process resident mail daily, stamp and distribute all mail; redirect all mail for residents who are no longer at Gateway.
  • Report all building problems to the Environmental Services Coordinator
  • Ensure all donations received after business hours are received and processed according to policy
  • Ensure that all telephone calls are dealt with appropriately
  • Enforce agency rules and expectations consistently
  • Arrange for wake-up calls for residents who request them
  • Night shifts are responsible for bed checks; to document all necessary ‘Beds Not Used’
  • Store and properly document all residents’ belongings who have booked out.
  • All shifts will make regular rounds throughout building, including walking through the dormitory and bathrooms
  • Maintain a clean a welcoming atmosphere
  • To perform all other related duties as required by management


HOURS: 84 hours bi-weekly. Night Shift (8pm – 8am)


  • High School Graduate with some further education in the social sciences field or equivalent experience
  • Certification in CPR/First Aid and Crisis Intervention
  • Alternative combinations of education and experience may be considered.


  • Knowledge and understanding of homelessness, addictions, and mental health


  • Basic computer and clerical skills
  • Fluent in written and spoken English
  • Ability to function as a team member
  • Possess excellent problem-solving skills
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities



In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all new employees within the Province of Ontario, Social Services sector.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.


The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.


We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

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