Full Time Employee Relations Advisor

OCE Divisonal Headquarters - Employee Relations Department
August 9, 2019
Toronto, Canada
Job Type
$46,800 -$70,220 per year
Interested applicants must respond in writing to
Employee Relations Department: onc_employee_relations@can.salvationarmy.org
Closing date
August 23, 2019


The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary:

This position provides operational support to the Ontario Central East (OCE) Employee Relation’s team, specifically in the areas of payroll, benefits, WSIB claim management, Leave of Absence tracking and administration, and Health & Safety support to the Divisional team and OCE Ministry Units (MUs).


Provide Divisional support for The Salvation Army’s Human Resource Information System -UltiPro in keeping with National (Territorial) processes and protocols

  • Be the ER team Subject Matter Expert our HRIS- UltiPro
  • Conduct webinars and one on one training for MUs on system updates/changes, terminations, etc.
  • Provide assistance to resolve issues in UltiPro
  • Be an advocate for MUs with THQ payroll to resolve issues in a timely manner
  • Draft/send communications about payroll updates/changes etc.
  • Input data into in UlitPro accurately
  • Provide back-up assistance to MUs when required
  • Conduct training for seasonal hires and terminations for the Kettle/Christmas Season
  • Track payroll related issues for analysis on trends, gaps in system or user capabilities to provide recommendations and solutions

WSIB Claims Management

  • Be the ER team Subject Matter Expert on all WSIB related matters
  • Track claims, update changes and monitor progress of all WSIB claims
  • Liaise with Territorial Headquarters (THQ) WSIB support to ensure claims are moving forward and that external partners have the information required for claim management
  • Create reports to analyze and review trends in WISB issues/claims and provide recommendations as appropriate
  • Provide MUs assistance in the data entry into eclaims of new workplace accident/injury and updates and file the appropriate forms with WSIB
  • Process files with WISB and ensure data entry for all workplace incidents/accident claims are completed in a timely manner to maintain compliance
  • Follow up on WSIB claims and next steps to ensure compliance
  • Support Return to Work directives to safeguard employees’ return to work is processed in an efficient and effective manner. Ensure there is alignment and agreement with all parties involved
  • Schedule eclaims training as needed


Health & Safety

  • Be the ER team Subject Matter Expect on Health Safety (H&S)
  • Ensure effective running of the Health and Safety committee by ensuring meeting and inspection are held as required
  • Ensure that appropriate follow through on issues has been documented in a timely manner
  • Conduct gap analysis of our H&S compliance within the MUs (primary focus DHQ and Corps) to identify any deficiencies and provide recommendations to support full compliance
  • Review NEER report to provide analysis on trends or areas of concern
  • Work with Learning and Development Manager to ensure all H&S training is conducted for DHQ staff as required
  • Proactive analysis to determine trends, hotspots, etc. and provide recommendations on how to improve
  • Ensure all monthly H&S inspections are booked and tracked, and provided to management chair of the committee
  • Update H&S boards by ensuring all H&S documents/inspections are posted/tracked and readily available
  • Ensure all updated H&S material are provide to MUs to post with instructions/information
  • Track all Ministry Of Labour (MOL) orders to ensure compliance

Benefits & Leave of Absence Administration

  • Be the lead and initiate the absence management process and support the ER team with the administration of program
  • Ensure effective/timely follow up on benefits kits as required and support MUs by providing answers to all benefits and RRSP questions
  • Provide training on benefits administration to MU staff as required
  • Track all leaves such as; Absence Management Access (AMA), leave of absence (LOA), and long term disability (LTD) process and support MU, ER Directors and Senior Advisors with issues throughout the process by looking for trends, gaps in system and recommend solutions
  • Follow up on outstanding arrears payments and cancel benefits as per policy as needed
  • Administer the employee benefits selection and reselection process for DHQ staff and support MU on the process on behalf of THQ

Provide administrative support to DHQ Human Resources Department:

  • Provide support to the Divisional Director, Senior ER Advisors and field ER Directors serving the MUs as needed
  • Assist in the orientation and onboarding of new DHQ staff
  • Review monthly audit reports from Territorial Headquarters and make the necessary updates/follow ups to ensure compliance
  • Assist in developing, implementing and administering HR strategic initiatives, policies and procedures
  • Provide support to interpret and monitor ER policies, procedures and guidelines and ensure these are implemented with respect to payroll, benefits administration, vacation, sick, WSIB, absence management, health and safety, etc
  • Provide support for merit/ PEAC process each year for the entire division and THQ, by sending and compiling information as needed
  • Ensure that all materials/information regarding H&S, benefits, payroll, RRSP, AMA, LTD, WSIB, UlitPro etc. are up to date and are available
  • Provide backup support for the Administrative Assistant/ Recruitment Coordinator
  • Perform other duties as assigned



  • Diploma in Human Resources with specialty in Payroll and Benefits Administration
  • Minimum 5 years’ prior experience in payroll/ benefits/ Human Resources Generalist, coupled with experience in HR practices and legal compliance (Labour Relations Act Ontario (LRAO), OHSA, Human Rights, etc.)
  • Previous experience with WSIB, Health and Safety and Return to Work programs required
  • Minimum 3 years’ experience with HRIS - preferably UlitPro
  • Demonstrate effective verbal and written communication skills with the ability to foster collaborative relationships with staff at all levels
  • Flexible self – starter with the ability to multi-task with strong organizational skills, accuracy, attention to detail and time management skills
  • Ability to learn process and technology quickly
  • Strong computer skills – Microsoft Office, Lotus Notes, HRIS
  • Ability to think “outside the box” to address unique situations that arise
  • Ability to maintain information in confidence and exercise good judgment
  • Strong problem solving and troubleshooting skills

Successful candidate will be required to provide upon hiring:

  • A clear criminal record check
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 40 hours per week Monday to Friday


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

Internal Applicants: Please advise Department Heads of your intentions prior to submitting your application.

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