Full Time Community Follow-Up Worker

June 1, 2021
Job Type
Ministry Unit/Dept:
New Hope Leslieville
Salary Range:
As per Collective Agreement
29 Leslie Street
Posting Expires:
June 8, 2021
Applications Accepted By:
Phil Clarke: Phil.Clarke@salvationarmy.ca




Key Responsibilities:

To work with the Case Manager Supervisor in supporting New Hope Leslieville in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvations Army’s core values and Housing First.

The Community Follow Up (CFU) Worker works in collaboration with the Case Manager and Housing Worker to provide comprehensive client services to high needs clients. The CFU role supports clients once they have secured housing and for one year after they secure housing using the Critical Time Intervention mode.


  • Ensure clients receive compassionate, non-judgmental and client centered care
  • Provide on-going support in the community to clients moving out of the shelter for a period of one year
  • To meet with clients in their homes or community in order to support them to maintain their housing
  • Coach and support clients as needed to access appropriate services
  • Facilitate appropriate long term case management referrals for clients requiring support beyond one year
  • Provides case management which includes: immediate and ongoing needs (ID, financial, food, medical, clothing, and furniture); work with the client in achieving goals/housing plan; monitor and follow-up on client’s progress
  • Develop individual case plans with clients to support housing stability based on Critical Time Intervention and the Outcomes Star
  • Conduct updates to the Outcomes Star on regular basis and update case plans accordingly
  • Participates in Case Management meetings
  • Provide broker case management services to clients in order to assist them in accessing and utilizing community resources
  • Provides system navigation, community support connections and crisis intervention
  • Provides eviction prevention services which includes negotiating and mediating with landlords and others on behalf of the client
  • Build relationship with client’s housing operators through regular contact
  • Advocate on behalf of the client as required and appropriate
  • Provides mentoring and modeling as part of social and life skills education
  • Assists clients with necessary social and life skills (budgeting, meal planning etc.) on an on-going basis as needed
  • Keep accurate records and documentation (e.g. incident reports, log notes and case notes)
  • Prepare statistical reports monthly and other reports as required
  • Prepare Outcome Star Tool at time of move-in and at 3, 6, 9 and 12 month timeframes
  • Ongoing revision of case plan to meet client’s needs throughout the first 12 months after move-in based on progress of Outcome Star goals
  • Ensures that SMIS is kept up to date for client in program
  • In consultation with the Case Manager Supervisor be a back-up for the Housing Worker
  • Perform additional duties when required




  • Minimum two year Community College diploma in Social Services field. Bachelor of Social Work preferred


  • Minimum five years of prior experience providing support to homeless individuals
  • Minimum of three years’ experience as a case manager in a social service environment
  • Previous experience providing individual support to people living in poverty, dealing with mental health issues, addictions, social isolation and/or homelessness
  • Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution

Required Skills/Knowledge:

  • Excellent oral and written communication skills (computer skills essential)
  • Well-developed skills and ability to work independently as well as part of a team
  • Proven ability to constructively give and receive feedback
  • Highly developed understanding of and proven ability to communicate appropriate professional boundaries
  • Good knowledge of community resources
  • Strong understanding of and commitment to social justice issues, equity issues, anti-racism, anti-discrimination and anti-oppression
  • Knowledge of the Residential Tenancies Act
  • Valid Driver’s License (no vehicle required)
  • Ability to work within the mandate of and embrace the mission of The Salvation Army, exemplifying Christian standards of conduct



PREFERRED SKILLS/capabilities:

  • A second language is an asset
  • Applied Suicide Intervention Training an asset

Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • A clean drivers abstract
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 40 hours per week  


CUPE represented employees at the New Hope Leslieville have priority over all other applicants



The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.


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