Full Time Community & Family Services Coordinator

Napanee Community And Family Services
January 11, 2019
Napanee, Ontario, Canada
Job Type
$17.42 - $21.78 per hour
Interested applicants must respond in writing to
Major Valerie Hennessy: Valerie_Hennessy@can.salvationarmy.org
Closing date
January 25, 2019


Mission and Values Statement

The Salvation Army is an international Christian church and charitable movement, active in over 128 countries worldwide. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. The Mission of The Salvation Army is to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world. This is expressed in spiritual ministry, and also by a wide variety of social services, which are extended without discrimination as to race or creed.

There are three Core Values of our Faith: Salvation, Holiness, and Intimacy with God.

Rooted in these three values are the seven core operational values that guide all aspects of the Salvation Army in the Canada & Bermuda Territory.

Compassion:      We reach out to others and care for them.

Respect:              We promote the dignity of all persons.

Excellence:         We strive to be the best at what we do and a model for others to emulate.

Integrity:             We are honest, trustworthy and accountable.

Relevance:          We are committed to the pursuit of innovation and effectiveness.

Co-operation:    We encourage and foster teamwork and partnerships.

Celebration:       We give thanks by marking milestones and successes.

The powerful mission and core values of The Salvation Army serve as significant attractors for those people who choose to join the organization, which has been serving the under-served and evolving for 150 years.

Position Purpose summary:

The Community & Family Services Coordinator will ensure an adequate response to basic needs of vulnerable members of our community.




  • Coordinate and provide leadership to Community and Family Services (C&FS) programs. Coordinate and facilitate these with food bank worker and a volunteer base
  • Develop and implement strategies with Thrift Store Manager & Community Ministries Supervisor to build and strengthen bridges between The Salvation Army (TSA) and the community
  • Assist with ongoing strategic planning to ensure community and family services based programs reflect the needs of the community


  • Supervise the food bank worker
  • Ensure clients are registered and updated in the data management system, Link to Feed
  • Ensure appointments are set up and processed for the Low-Income Energy Assistance Program (LEAP) & the Ontario Electricity Support Program (OESP)
  • Set and maintain appointment schedule for food bank, clothing and furniture vouchers, referrals as well as bank deposits and other official documentation
  • Network with TSA, government, community social service providers, local schools and churches to coordinate resources and explore partnerships for the benefit of Napanee C&FS
  • Maximize funding opportunities for the financing and development of our C&FS ministries
  • Assist in the selection of the Christmas Kettle Program Coordinator and work in coordination with the Kettle Coordinator ensuring proper TSA procedures and best practices are followed.
  • Ensure facility and programming meets accessibility, and any other pertinent codes
  • Keep track of staff and volunteer hours for proper processing and recording.
  • Plan and participates in regular office meetings including Health & Safety, Community Gardens Project
  • Complete Grant Proposals
  • Rotary Club Member, Poverty Reduction Committee member
  • Participate in development and maintenance of emergency preparedness disaster plan
  • Assist in advertising, recruiting and interviewing, training of new employees.

 Volunteer Supervision

  • Recruit, train and supervise volunteers
  • Scheduling of volunteers and assigning duties as necessary
  • Addresses volunteer concerns

Coordinate and provide leadership to Community & Family Services programs

  • Coordinate & deliver monthly Good Food boxes, food drives, and annual Kettle Campaign
  • Ensure that client needs are met in compliance with Salvation Army policies and in cooperation with other agencies
  • Ensure that the various client assistance programs are successfully carried out, such as the Christmas Toy Drive & Hampers, access to clothing, furniture, etc.
  • Ensure food donations are organized according to date and appropriate location (prevention of donated food going out of date)
  • Ensure that successful Food Drives are conducted to stock the Food Bank with needed items
  • Register children for Summer Adventure Camps and coordinate transportation with assigned Corps grouping

Other Duties

  • Provide spiritual guidance; using opportunities to pray and share the Gospel of Jesus Christ with clients/families
  • Ensures Food Bank, kitchen and any other area used are kept clean
  • Help to coordinate volunteer appreciation events or other such events
  • Other duties as required






  • Completion of at least two years Community College in a human services field
  • A minimum of two years of prior related experience
  • Previous experience managing volunteers and staff
  • Excellent organizational skills and ability to work in a fast paced environment
  • Good verbal and written communication skills
  • Pleasant and courteous manner
  • Proficient computer skills including MS Office, Excel, CMS (Client Management System), etc.
  • Food Handling Certificate
  • Current certification in First Aid/CPR or ability to obtain one upon hiring recommended
  • Able to work in compliance with The Salvation Army Mission Statement
  • Possess problem solving, organizational, interpersonal, care management and leadership skills
  • Able to work independently as well as in a team oriented setting

Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 35 hours per week


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

Please include the competition # in the subject line of your email.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

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