Full Time and Part Time Front Line Worker – more than 1 required (union position)

Ottawa Booth Centre
septembre 16, 2020
Ottawa, Canada
Job Type
$16.76 per hour
Competition #
Interested applicants must respond in writing to
Employee Relations Department: FLWjobs@saobc.org
Closing date
September 22, 2020


The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary:

To provide Front Line service to the Ottawa Booth Centre’s clients within the context of the Centre’s overall operations, including maintaining the security of the facility and its residents.



  • Client services
  • Safety and security
  • Support services
  • Service /shift specific duties


  • Initiate contact with clients for the purpose of being accessible/available; identify needs; gather information to assess further areas of need; monitor progress of clients in working on goal plans; follow established procedures, refer to appropriate Centre and community resources and advocate on behalf of the client to other Centre staff or outside resources, as requested by coordinator
  • Complete accurate intake and discharge procedures with clients as needed
  • Provide emergency assistance, as required and appropriate, e.g. meals and clothing
  • Accept and receive monies, donations, both cash and goods. Donations of only Men’s clothing
  • Attend staff meetings and case conferences and be prepared to offer information regarding clients and service issues


  • Implement appropriate emergency procedures as necessary
  • Maintain radio contact with other residential services. This includes doing battery changes and radio checks as necessary
  • Ensure that Centre residency guidelines are enforced impartially
  • Implement consequence measure to sanction inappropriate behavior of clients, in accordance with established policies, procedures and guidelines
  • Refer clients to Manager of Residential Services or to Front Desk Supervisor for client interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied access)
  • Provide emergency backup to other Centre services/programs
  • Do rounds and security checks as indicated by Shift Statement of Duties


  • Maintain such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)
  • Check facilities on rounds and note maintenance concerns to the Manager of Residential Services
  • Attend to any housekeeping duties, as indicated by service and shift duty list
  • Participate in planning and evaluating Centre’s services and in any revision of the Centre’s services/programs
  • Attend to duties outlined by program and Shift Statement of Duties



  • Relevant post-secondary education in social work or related field
  • Minimum 1-year experience working with hard-to-serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience
  • Effective communication, both oral and written
  • Effective interpersonal skills
  • Knowledge of client community
  • Knowledge of community resources
  • Some computer skills in word processing and database use
  • Experience administering Narcan and/or Narcan training a strong asset
  • Bilingual (English and French) an asset

Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS:  Full Time: evening hours

                 Part Time: overnight hours



The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.

Imagine Canada Standards - Accredited

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