Full Time Case Manager

Islington Shelter
January 10, 2019
Toronto, Canada
Job Type
$37,400.00 - $46,700.00 per year
Interested applicants must respond in writing to
Carly Shantz: carly_shantz@can.salvationarmy.org
Closing date
January 24, 2019


Mission and Values Statement

The Salvation Army is an international Christian church and charitable movement, active in over 128 countries worldwide. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. The Mission of The Salvation Army is to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world. This is expressed in spiritual ministry, and also by a wide variety of social services, which are extended without discrimination as to race or creed.

There are three Core Values of our Faith: Salvation, Holiness, and Intimacy with God.

Rooted in these three values are the seven core operational values that guide all aspects of the Salvation Army in the Canada & Bermuda Territory.

Compassion:        We reach out to others and care for them.

Respect:               We promote the dignity of all persons.

Excellence:          We strive to be the best at what we do and a model for others to emulate.

Integrity:              We are honest, trustworthy and accountable.

Relevance:           We are committed to the pursuit of innovation and effectiveness.

Co-operation:      We encourage and foster teamwork and partnerships.

Celebration:        We give thanks by marking milestones and successes.

The powerful mission and core values of The Salvation Army serve as significant attractors for those people who choose to join the organization, which has been serving the under-served and evolving for 150 years.


 To work with Supervisor of Case Management in supporting the shelter in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvations Army’s core values and Housing First.



The Case Manager is responsible to support clients with high needs to meet their basic needs, and move towards housing and long term housing stability utilizing the Enhanced Case Management model, which focuses on Housing First, uses the Outcomes Star and Critical Time Intervention.


  • Ensure clients receive compassionate, non-judgmental and client centered care.
  • Receive new Triage referrals from Intake
  • Provide intensive case management to a case load of 18-25 clients at a time.
  • Complete The Housing Focused Case Management Assessment Tool and respond to needs identified in a timely manner.
  • Support clients in being housed as quickly and as effectively as possible
  • Coach and support clients as needed to access appropriate services
  • Provides case management which includes: Intake; assessment of housing history, barriers to housing, immediate and ongoing needs (ID, financial, medical, clothing, and furniture); work with the client in goal setting/housing plan; monitor and follow-up on client’s progress.
  • Complete Outcome Star Tool within first three weeks of initial case management assessment.
  • Build a comprehensive case plans that focuses on housing and housing stability and customize each case plan based on clients Outcomes Star assessment.
  • Tailor each case plan to meet the long term needs of the client as it aligns with Critical Time Intervention.
  • Participate in client review meetings
  • Provides system navigation, community support connections and crisis intervention
  • Advocate on behalf of the client as required and appropriate
  • Provides mentoring and modeling as part of social and life skills education
  • Keep accurate records and documentation (e.g. incident reports, log notes and case notes)
  • Prepare statistical monthly and other reports as required
  • Ensures that SMIS is kept up to date for clients in program
  • Perform additional duties as required
  • Support Frontline staff in learning new resources available in the community.


  • 2 year Community College diploma in Social Services field
  • Minimum five years of prior experience providing support to homeless individuals.
  • Minimum of three years’ experience as a case manager in a social service environment.
  • Previous experience providing individual support to people living in poverty, dealing with mental health issues, addictions, social isolation and/or homelessness
  • Excellent oral and written communication skills (computer skills essential)
  • A second language is an asset.
  • Well-developed skills and ability to work independently as well as part of a team
  • Proven ability to constructively give and receive feedback
  • Highly developed understanding of and proven ability to communicate appropriate professional boundaries
  • Good knowledge of community resources
  • Strong understanding of and commitment to social justice issues, equity issues, anti-racism, anti-discrimination and anti-oppression
  • Knowledge of the Residential Tenancies Act
  • Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution
  • Applied Suicide Intervention Training an asset.
  • Criminal Record Check clearance
  • Valid Driver’s License/Abstract (no vehicle required)
  • Ability to work within the mandate of and embrace the mission of The Salvation Army, exemplifying Christian standards of conduct

 HOURS: 40 hours per week


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

Please include the competition # in the subject line of your email.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

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