Front Desk Attendant – Thunder Bay

The Salvation Army
March 23, 2020
Thunder Bay, ON, Canada
Job Type
$15.50 per hour
Competition #
Interested applicants must respond in writing to
Email: Attention to: Employee Relations Fax: (807) 345-0409 Mailing Address: The Salvation Army Thunder Bay Community & Residential Services 545 N. Cumberland Street, Thunder Bay, ON, P7A 4S2 Attention: Employee Relations Please, no phone calls.
Closing date
March 31, 2020


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.  Each position contributes to the mission of The Salvation Army.  

Permanent part-time employment with The Salvation Army (less than 25 hours per week) will provide you with a competitive compensation and benefits package that includes:  vacation time, sick days, employer matching RRSP contributions and Christmas Grants 

Watch inspiring stories from some of those who have been helped through The Salvation Army’s programs: 

The Salvation Army Support 

Open House: Poverty isn't always easy to see 

The Salvation Army Canada and Bermuda has four core values: 

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us. 

This is a permanent, part-time position based on 15 hours per week.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.   

Normal hours of operation are Saturday and Sunday 3:30 p.m. to 11:30 p.m. and includes one ½ hour unpaid meal break where applicable.   

Normal location of work is at Thunder Bay Community and Residential Services- 545 N. Cumberland Street, Thunder Bay, ON 

Interested applicants must respond in writing with a cover letter and resume. 

We thank all applicants, however, only those candidates to be interviewed will be contacted. 


  • Monitor the activities of the clients and maintain availability for personal, practical and moral support. 
  • Record day-to-day activities in an accurate and timely manner using appropriate reporting methods; maintain logbooks and complete incident reports. 
  • Follow medication procedures when ordering, counting bubble packs, receiving/storing prescriptions; make medication available to clients at specific times. 
  • All medications missed or left behind must be cataloged and recorded; these medications are prepared/ready for pick up by Janzen’s Pharmacy on a regular basis. 
  • Ensure that proper procedures are followed in terms of Emergency Disaster Services, including notifying Emergency Disaster Services on-call. 
  • Ensure all required paperwork, and HIFIS data is completed for each client when they arrive and forward it appropriately. 
  • Ensure that all new clients in the shelter are set up with an appointment to see the Program Caseworker on the next business day. 
  • Encourage clients to complete their duties i.e. making of bed, picking up of personal belongings, showering, etc. 
  • Maintain safety of the clients and the facility. 
  • Complete the required security checks for both interior and exterior of the facility. 
  • Complete required bed checks for Corrections Services Canada (CSC).  
  • Answer the telephone and transfer calls in a professional manner and relay all messages. 
  • Ensure that all client registry information is current and accurate. 
  • Screen all clients to ensure that those who are under the influence are not permitted entrance into the facility and then immediately offer other arrangements to them for shelter and safety. 
  • Follow all associated policies related to the handling of client mail and laundry. 
  • Ensure the lockup is maintained orderly and clean daily. Enforce the hours of operation for the lockup. 
  • Report to the Program Caseworker when clients have left personal items in lock up area beyond 30 days after departure. 
  • Perform other position related duties as required.  


  • Completed High School, plus specialized courses of up to six (6) months, i.e. addictions courses.   
  • Degree or diploma in the social services field or administration is an asset. 
  • Minimum of three (3) months of prior related experience, including experience with front line work in a social service setting.  
  • Strong oral and written communication skills. 
  • Excellent computer and database skills (particularly Excel, Word, Internet); ensuring accuracy and attention to detail. 
  • Have current First Aid/CPR Certification. 
  • Be able to lift/move up to 40 pounds as required. 
  • Ability to climb stairs frequently. 
  • Must adhere to safety procedures and regulations. 
  • Pleasant and courteous disposition with the ability to work well with other people. 
  • Ability to work unsupervised, independently and in a team environment. 
  • Ability to clearly and accurately communicate information/data when needed. 
  • Ability to work under stressful circumstances. 
  • Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.  
  • Clearance through the Enhanced Reliability Screening through Corrections Canada and Vulnerable Persons Check is required. 
  • Must have two pieces of government issued identification excluding a health card for both background checks. 
  • Immunization for Hepatitis B and Vaccination against Tuberculosis are required. 
  • May require screening through The Salvation Army Abuse Registry.  
  • Support for and an understanding of the mission and purpose of The Salvation Army in Canada.   
  • NOTE: Alternative combinations of education and experience may be considered. 

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.

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