Family Services Worker – Simcoe

The Salvation Army
February 12, 2020
Simcoe, ON, Canada
Job Type
$15.60 per hour
Competition #
Interested applicants must respond in writing to
Email: Attention: Terri Simmons Fax: 519-426-9092 Mailing Address: The Salvation Army Simcoe Community Church, PO Box 452, Simcoe ON N3Y 4L5 Attention: Terri Simmons Community & Family Services Manager Please, no phone calls.
Closing date
February 18, 2020 5:00pm


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Each position contributes to the mission of The Salvation Army.

Permanent full-time employment with The Salvation Army (25+ hours per week) will provide you with a competitive compensation and benefits package that includes: vacation time, sick days, employer matching RRSP contributions, Medical, Dental and Vision Benefits, Christmas Grants and Employee and Family Assistance Program [EFAP] benefits.

Watch inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Open House: Poverty isn't always easy to see

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

This is a permanent, full-time position based on 26 hours per week.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.

Normal hours of operation are Monday to Friday 9:00 a.m. to 5:00 p.m. and includes a ½ hour unpaid meal break where applicable.

Normal location of work is at The Salvation Army Simcoe Community Church, 184 Colborne St N, Simcoe, Ontario N3Y 3V3.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.


  • Conduct intake services, client assessment to determine immediate needs and supports needed by the client.
  • Maximize utilization of all computerized management programs i.e. Link2Feed and/or external programs as necessary
  • Maintain accurate records of client information on computerized systems while maintaining confidentiality and prepare/provide statistical reports.
  • Exercising empathic care, assist individuals to determine appropriate and mutually agreed upon goals; facilitate effective problem-solving behaviours of the client/family.
  • Provide spiritual support to the Clients and when necessary refer clients to Family Services Manager or Corps Officer for pastoral assistance.
  • Foster and maintain positive working relationships with volunteers and sponsors.
  • Prepare food hampers for clients or direct volunteer to do so.
  • Maintain food bank stock, cleanliness, tidiness, and organization of food bank area. If needed, assist with food drives.
  • May be required to pick up community donations of food, etc.
  • Arrange for the proper disposal of items received but not usable in the food bank
  • Receive non-monetary donations
  • Periodically review assistance guidelines with Family Services Manager.
  • May direct and supervise work of volunteers working in the food bank and other family service functions.
  • Assist with seasonal programs including Christmas Programs and Christmas Kettle Campaign as required
  • Actively promote Simcoe Community Church and Community & Family Services programs to food bank clients
  • Refer clients to other community resources where appropriate
  • Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and program when necessary
  • Work with other family services staff to maintain, promote and improve the profile of The Salvation Army Simcoe Community Church and Community & Family Services programs within the community
  • Maintain and develop relationships with various social services groups
  • Recruit and register children and youth for Salvation Army provincial camping programs
  • Follow up with children/youth who attend Salvation Army summer camp programs, including their families, in order to build relationships and establish active links with the Corps and its mission and ministries

Perform other position related duties as required


  • Completion of a Community College Diploma in Social Services work or equivalent
  • Minimum of two (2) year of prior related experience, including experience which may include issues of homelessness, mental health, unemployment, abuse, addiction, etc.
  • Experience in one-on-one and group programming.
  • Self-motivated, disciplined and well organized.
  • Demonstrate a high level of integrity, good judgment and ability to maintain appropriate confidentiality
  • Knowledge of community based resources and experience networking with government and social service agencies.
  • Strong ability to work with difficult or emotionally needy people in a patient and compassionate manner
  • Be able to work effectively with economically disadvantaged people
  • Safe Food Handlers Certification would be an asset
  • Excellent interpersonal and conflict management skills
  • Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Self-motivated, disciplined and well organized.
  • Ability to work independently and as part of a team with supervision in a multi-faceted environment.
  • Ability to manage multiple tasks in a busy work environment
  • Ability to lift up to 40 lbs./18.14 Kgs
  • Experience with general office equipment and Microsoft Office a good working knowledge of Excel
  • Current Certification in First Aid & CPR would be a definite asset.
  • Valid Ontario Class “G” driver’s license, own vehicle and insurance and current driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
  • Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
  • Screening through The Salvation Army Abuse Registry.
  • Support of and an understanding of the mission and purpose of The Salvation Army in Canada.
  • NOTE: Alternative combinations of education and experience may be considered

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

Internal Applicants: Please advise Department Heads of your intentions prior to submitting your application.

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