Family Services Worker – Owen Sound

The Salvation Army
novembre 19, 2020
Owen Sound, ON, Canada
$15.60 per hour
Competition #
Interested applicants must respond in writing to
Email: Attention: Alice Wannan, Family Services Coordinator Fax: 519-376-1591 Mailing Address: PO Box 395, Owen Sound, ON N4K 5P7 Attention: Alice Wannan, Family Services Coordinator Please, no phone calls.
Closing date
November 26, 2020


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.  Each position contributes to the mission of The Salvation Army.

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

Open House: Poverty isn't always easy to see

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

This is a temporary, part-time position based upon 21 hours per week. There may be a seasonal temporary increase in hours to a maximum of 40 hours per week for the month of December. Flexibility in scheduling is required.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour unpaid meal break.  Travel is required.

Shifts: During operational hours of this facility - Monday through Friday, 8:30am to 5:00pm, some evenings and some weekend work.

Start Date:  ASAP

End Date: March 31, 2021

Operational hours of this facility are Monday through Friday, 8:30am to 5:00pm, some evenings and some weekend work.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.


Client Services and Programs

  • Conduct initial intake assessment to determine immediate needs and supports needed by the client.
  • Provide emergency assistance services, i.e. food, clothing, household needs in accordance with policy
  • Identify issues and trends and present recommendations for changes that will advocate and benefit the clients.
  • Assist with food bank operations, ordering and/or receipt of food donations, recording, general cleanliness; organization.
  • Arrange for discarding of food bank items that are not usable in accordance with Salvation Army policy and Health Canada guidelines.
  • Assist with the coordination/organization of annual fundraising efforts and/or special or seasonal programs as required, i.e. Food Drives, Toy Distribution, Christmas Kettle Campaign and various other programs etc.
  • Assist with the coordination and pickup of food donations and/or non-monetary donations.
  • Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and program when necessary.
  • May support, assist, supervise, train, schedule volunteers and demonstrate work methods in consultation with the supervisor; ensure they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.

Finance and Administration

  • Ensure that Ministry Unit policies and procedures are followed for the safe/secure handling of all monetary donations received and appropriate documentation of gift cards and various vouchers is maintained, i.e. clothing vouchers.
  • Receive donations and process temporary receipts as applicable and prepare and mail thank you letters.
  • Maintain written records, logs of activities, including activity reports and statistical information.
  • Maintain accurate records of client information on Link 2 Feed Program while maintaining confidentiality and providing operational and statistical reports as needed.
  • Greet visitors and answer phones as required, returning missed calls in a timely fashion
  • Assist with the completion all documentation required for Accreditation, Social Service Reviews, Program Inspections, etc. as they relate to Saugeen Shores Family Services, and ensure compliance as directed.

Health and Safety

  • Ensure that the food bank and area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  • Seek out continual education and resources for all areas of responsibilities, specifically regarding COVID-19 requirements as per the local Health Unit.
  • Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety etc.


Education, Qualifications and Certifications:

  • Completion of a Community College Diploma, Social Service Worker, counselling or equivalent in a related field of study.
  • Safe Food Handlers Certification.
  • First Aid and CPR Certification.
  • Valid Ontario Class “G” Driver’s License, own vehicle and insurance, provide an original copy of current driver’s abstract that it satisfactory to The Salvation Army, in its sole discretion, is required.
  • Provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
  • Screening through The Salvation Army Abuse Registry.
  • Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

  • Minimum of two (2) years of prior related experience working with multi-barriered persons, individuals with mental health issues and a variety of social service programs.
  • Proficiency in all Microsoft Office products is required - i.e. Word, Excel, Publisher, PowerPoint, etc.
  • Knowledge of Community Based Resources and experience networking with government and social service agencies.

Skills and Capabilities:

  • Attention to detail, problem solving and analytical skills.
  • Self-motivated/disciplined.
  • Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
  • Ability to maintain information in confidence and exercise good judgement.
  • Ability to learn, adapt, and utilize technology and processes quickly.
  • Ability to prioritize, organize and manage multiple tasks; the ability to complete assignments and meet deadlines with minimal supervision.
  • Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
  • Excellent interpersonal skills, integrity, and adaptability.
  • Exhibit good listening skills, have strong oral/written communication skills and respect authority.
  • Participate in mandatory orientation training, on-going professional development and training.
  • Participate in regular supervision and performance appraisal processes.
  • Ability to use tact and diplomacy when dealing with the public, both in person and on the telephone.
  • Represent the organization in a positive, professional and engaging manner.
  • Must comply with all Salvation Army policies, procedures and associated legislation.
  • Treat the property of The Salvation Army with due care and caution.
  • Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.

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