Executive Director (In-Person)

June 11, 2024
Job Type
Competition #
Ministry Unit/Dept:
Regina Waterston Ministries
845 Osler Street
Posting Expires:
June 17, 2024
Applications Accepted By:
Please submit your resume and cover letter to thq.careers@salvationarmy.ca and cite competition #24-066 in the subject line of your email.


About The Salvation Army

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

About the Position

The Executive Director provides innovative Christian leadership in the administration of a medium, complex Social Ministry Unit in the Canada & Bermuda Territory. The incumbent provides vision and direction for all business and program ministry matters to strengthen the integrity of mission, efficacy of services, stewardship, and advocacy for our clients and beneficiaries. Focus areas include programming, operations and standards, government funding, community outreach, finance, property, and human relations (including labour relations where applicable) to enhance capacity, accountability, effectiveness, and relevance of the MU and The Salvation Army’s mission in the community. The Executive Director partners with expert business support available through Territorial headquarters (THQ) to ensure Territorial standards and resources are aligned in service to advance the mission.


Strategic Program Planning and Service Delivery:

  • Lead the development of the MU Strategic Plan with support from DHQ/THQ social ministry leaders and consultants and aligned to Territorial strategic priorities, securing the necessary buy-in and approval of the Social Mission Department.
  • Develops long-term strategic initiatives and action plans including asset assessment, asset deployment, resource requirements and training plans that provide service excellence and reflect community alignment, best practice, financial viability, and sustainability for the facilities; report to various Boards (Social Mission Business Committee and Mission Service Committee).
  • Ensure that TSA mission, vision, values, and service philosophy are articulated and pervasive within the culture of the facilities.
  • Ensure a spiritual dynamic to all programming and services, including spiritual development.
  • Initiate, maintain and promote positive working relationships/partnerships and communications with funders, community stakeholders, government, and collaborative agencies; represents TSA at decision-making tables in the sector.

People Management and Human Relations:

  • Grow, develop, and coach the senior management team to meet client needs, increase organizational effectiveness and continuous quality improvement related to programs and services, thus inspiring these leaders to do the same for their direct reports.
  • Lead, in partnership with HR and direct reports, the enhancement of the employee and volunteer experience to promote mission growth, staff engagement and retention - including intentional hiring, orienting, training, evaluating, rewarding, disciplining, and terminating with care to build a work environment of trust and outcomes aligned to Territorial standards.
  • Ensure effective human relations practices are in place in consultation with HR Partners (Territorial HR), including that clients are treated with dignity and that any concerns with abuse are handled following The Salvation Army’s territorial abuse policy.
  • Build innovative partnerships and collaborative ways of working to support the cross-fertilization of information, knowledge, and skills across departments and Ministry Units.

Financial Management and Administration:

  • Establish, maintain, and adhere to the ministry unit budget in compliance with operating and administrative guidelines.
  • Maintain and promote positive working relationships/partnerships and communications with funders and community stakeholders.
  • Liaise with THQ to negotiate contracts and renewals with funding bodies; identify and pursue opportunities to enhance program delivery by seeking new government funding sources.
  • Provide direct supervision to the Finance partner; and in their absence within the ministry unit, analyzes statistical and financial reports for the purposes of strategic planning, funding negotiations and reports to the Social Mission Department.
  • Provide direction, advice, and guidance to the management team on business and program matters to ensure program excellence through program and outcome evaluation, external consultation, continuous quality improvement and standards of ethical practice.

Governance – Policies, Procedures and Best Practices:

  • Ensure compliance with Territorial standards and best practices, policies, and legal requirements, reflecting the economic, service, business and mission environment of The Salvation Army.
  • Ensure that all policies, procedures, and protocols are up to date and meet all compliance requirements; review policies, procedures and management files annually and as needed.
  • Ensure all Ministry Units and departments are prepared for accreditation, audits, etc. and that ministry unit staff are trained in and compliant with best practices and standards.
  • Liaise with THQ consultants and external agencies/associations on behalf of the facility and its staff.

Health and Safety:

  • Identify and implement effective practices for risk management to ensure workplace safety for beneficiaries and staff, minimizing liability and enhancing/upholding the reputation of The Army.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  • Ensure that the equipment, materials, and protective devises as prescribed and regulated (OHSA) are provided and maintained in good condition.


  • Requires completion of an undergraduate University degree in an appropriate field.
  • Post graduate specialized certification or training related to Social Services, including non-violent crisis intervention.
  • Completion of an MBA or MSW is a strong advantage.

NOTE:  An alternative level of education and experience may be acceptable.

  • Immunization for Hepatitis B, Vaccination Against Tuberculosis & COVID-19
  • WHMIS Training
  • Current Criminal record check, adult, and child abuse registry check
  • Must have valid Drivers’ License and clean Drivers’ Abstract

Experience and Skilled Knowledge Requirements

  • Minimum of 5 to 7 years previous experience in a senior executive level position including financial management, business management and social service management experience.
  • Experience working within a social services environment is considered an asset


Planning: proficiency in strategic planning, program development and evaluation.

Negotiation: successful track record of funding application/negotiation, program administration financial development; ability to build long-term contracts, arrangements, and relationships.

Operational/Service Management: sets clear standards and practices to deliver quality care and service in accordance with accreditation process, intended ministry outcomes, and resources; monitors and builds an ongoing continuous improvement and learning environment; builds and leverages collaborative networks in service to the mission.

Communication: excellent communication skills (verbal/written); able to relate easily to a diverse team of staff and clients; communicates with integrity, authenticity, and transparency to inspire confidence and optimism; maintains trust and confidentiality; strong skills in MSOffice 365 (Excel, TEAMS, Word, PPT) to prepare/present information with impact to influence others.

Managerial leadership: Leads with effective change management, organizational development, and staff engagement principles to promote excellence and strong teams; sound management skills including setting direction, managing performance, assessing capability; proven ability to establish and maintain productive relationships with community-based organizations; experience with managing in a unionized work environment (as applicable).

Financial management: Proven experience in developing proactive working relationships with government funder(s), and other funding opportunities; strong financial acumen in analyzing and reporting on business/financial health and risks; excellent analytical and mathematical skills.

Personal Capabilities: Ability to multi-task within a high-pressure environment; known for integrity as well as political acumen; demonstrates a creative mindset and belief in ongoing learning and development; ability to work within the mandate of The Salvation Army’s Mission, Vision, and Values, exemplifying highly ethical standards of conduct; knowledge, understanding, and a commitment to equity, diversity and inclusion.


The target hiring range for this position is $89,086 to $111,358 with the ability to progress to a maximum of $133,630. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Other Details

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

We thank all applicants and will contact candidates selected for next steps. Internal Applicants are encouraged to notify their current supervisor when applying for a new position within The Salvation Army.

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