Dispatcher – Part-Time Victoria DRC

The Salvation Army NRO Thrift Stores
May 14, 2019
Victoira, Canada
Job Type
$16.06 Per Hour
Interested applicants must respond in writing to
Closing date
June 14, 2019


As a Dispatcher you are the first point of contact for our valued donors. This integral role works as a member of the regional team maintaining the donation line and providing superior customer service to donors and the general public. As Dispatcher, you are responsible for booking residential pick-ups and ensuring each donor understands the NRO procedures and standards in a polite and courteous manner. As Dispatch you perform a variety of record keeping functions and ensure accurate communication of information to the Logistics team. Dispatch is responsible for directing incoming calls to the appropriate personnel on a timely basis.

Our ideal candidate will be a customer service enthusiast with a High School diploma and one to two years’ experience in a customer service environment. You possess proven people skills and the ability to communicate professionally. Our ideal candidate is superior communicator who thrives on building relationships while maintaining their composure at all times. You adapt to new processes quickly and are action oriented, with exception time management skills.

We provide a passionate fast paced community environment where you will be immersed in our operations and service. You will experience firsthand the impact of our work on our communities.   We offer competitive compensation in addition to staff discounts, RRSPs, vacation, sick time, opportunity to learn new skills, job advancement, and recognition programs.

You can expect joining a unique and fun work environment that is respectful, challenging and rewarding. Our office hours are (Monday to Friday 20 hours per week).


Resumes can be sent directly to the Warehouse Manager at victoiradrc@tstores.ca by June 14, 2019.

We thank all applicants for their interest. Those selected for an interview will be contacted.


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

Internal Applicants: Please advise Department Heads of your intentions prior to submitting your application.

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