Director of Operations – Temp Full-Time – Journey to Life Centre

The Salvation Army, Journey to Life Centre
février 18, 2021
Thunder Bay, ON, Canada
Job Type
$27.35 to $29.00 per hour
Competition #
Interested applicants must respond in writing to
Email: Attention: Employee Relations Department Fax: (807) 345-0409 Mailing Address: The Salvation Army Journey to Life Centre, Attention: Employee Relations Department 545 N. Cumberland St, Thunder Bay, ON P7A 4S2 Please, no phone calls.
Closing date
February 28, 2021 at 4:30 pm.


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.  Each position contributes to the mission of The Salvation Army.

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

Open House: Poverty isn't always easy to see

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

This is a temporary, full-time position based upon 40 hours per week. This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods and overtime compensation. Salary is based on average minimum weekly hours and compensated through the annual salary amount. Local travel is required. Participate in on-call duties.

Schedule may vary due to the requirements of position responsibilities, which may include some work outside of regular schedule, particularly on some weekday evenings and weekends.

Start Date: As soon as possible

End Date: October 1, 2021

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.


  • Direct all aspects of functional operations, in accordance with the mission and values of The Salvation Army, including:
    • Residential Services Front Desk Operations
    • Building Services (janitorial, laundry and vehicles)
    • Food Services (residential dining operations)
  • Develop, plan, maintain, and monitor all aspects of operations; develop and implement new strategies to meet changing needs
  • Plan, develop, and revise policies, protocols in compliance with government, private funders and Salvation Army standards including accreditation requirements
  • Maintain and promote effective working relationships and communications with vendors and community partners
  • Has input into and/or participates in the preparation of the budget; adhere to the ministry unit’s budget in compliance with operating and administrative guidelines; may authorize and monitor some financial transactions; has input into new policies and procedures pertaining to the management of financial resources.
  • Prepare qualitative and quantitative reports as requested; develop quality assurance standards and measurements
  • Engage in ongoing strategic planning to ensure programming reflects clients’ needs
  • Monitor and ensure staff safety practices comply with health and safety standards; ensure incident reports submitted and acted on as required.
  • Work with the Executive Director to ensure that the Thunder Bay C.A.R.S meets contractual, legal and internal accreditation requirements.

Health and Safety

  • In cooperation with the Employee Relations Advisor:
    • Monitor staff safety practices in compliance with health and safety standards, and prepares, submits and acts on incident reports; provide calming intervention as required ensuring the safety of everyone.
    • Monitor compliance with health and safety legislation, may provide advice, make recommendations and improvements, and assist with the development of company policies/guidelines/handbooks as it relates to health and safety.
    • Ensure that the measures and procedures prescribed (OHSA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.
    • Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.
    • Responsible to report any serious infractions or problems in accordance with policies
  • Participate in the supervision of Early and Safe Return to Work plans where applicable.
  • Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA)
  • Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
  • Responsible to work in a manner as required by the employer and use the prescribed safety equipment
  • Joint Health & Safety Committee management member
  • Participate in all Health & Safety related accidents and injury investigations.
  • Maintain upkeep of Safety procedures:
  • Fire Drills; Monthly Inspections of fire equipment; First Aid Kits; Alarm System inspection; Fire extinguishers; Kitchen stove and ducts; Smoke detectors
  • Ensure that the upkeep and maintenance of the Security and Fire System is maintained as necessary.

Human Resources

  • Participate in hiring, orientating, training, evaluating, disciplining and terminating in consultation with Executive Director or designate and the ER department.
  • Conduct regular supervision with supervisory and non-supervisory; complete regular staff performance evaluations
  • Provide support and supervision of staff concerning crisis intervention, anger management as required
  • Responds to resident grievances and supervise staff completing agency security checks.
  • Provide support in recording resident/client, staff grievances as necessary and consult appropriate manager
  • Staff scheduling; verify timesheets
  • Responsible for completion and update of employee position descriptions and job duties for those supervised.
  • Maintain employee mandatory training and/or certification
  • Identify staff training requirements and make recommendations regarding staff development for those supervised.
  • Lead staff meetings and resident house meetings, including drafting the agenda and approving minutes.


  • Coordinate and manage contractors and the allocation and completion of work in consultation with the Executive Director; monitor the use and maintenance of equipment.
  • Conduct inspections of facilities and equipment to ensure all hazardous areas are documented and repaired as required
  • Maintain property, facility and attached systems, security, heating, air condition, fire, telephone, computer etc.; maintain electrical, plumbing, windows, doors, roofing, siding, driveway etc.
  • Perform other position related duties as assigned.


  • Completion of a University Degree (e.g. B.A.) or equivalent education preferably in social services.
  • Completed certificate in Food Services Management would be a definite asset.
  • Minimum of five (5) years of prior related experience including: experience in facilities management, specialized social service management, business management, budget controls, supervising/managing people, managing resources and communicating orally and in corresponding with suppliers and community partners.
  • Institutional or residential experience is a definite asset.
  • Knowledge of Workplace Safety & Insurance Board, Ministry of Labour and ESA
  • Must have ability to communicate effectively, possess, and exercise good interpersonal skills by displaying tact, courtesy, and patience with residents, staff, visitors, and volunteers.
  • Must be computer literate and proficient with MS Office and its component programs
  • Self-motivated and disciplined
  • Demonstrated experience in logistics
  • Familiarity or hands-on experience working with the population involved; human services experience is an asset.
  • Superior presentation and facilitation skills to present training in a clear concise and comfortable manner
  • Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with vulnerable clients, community stakeholders, staff and volunteers.
  • Able to effectively complete multiple tasks, set priorities and meet deadlines and responsibilities.
  • Ability to work independently and cooperatively with staff, volunteers, and clients in a culturally diverse environment.
  • Ability to lift/move 25 lbs.
  • Respect and work effectively with individuals of diverse culture, socioeconomic, and ethnic backgrounds.
  • Serve as an effective role model.
  • Provide original and Valid Ontario Class “G” Driver’s License
  • Provide a current original copy of a Background Check
  • Be able to obtain clearance through the Enhanced Reliability Screening through Corrections Canada.
  • First Aid/CPR and Non-Violent Crisis Intervention training required or willing to obtain.
  • Immunization for Hepatitis B and Tuberculosis screening.
  • Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

NOTE: Alternative combinations of education and experience may be considered

Related Jobs

février 3, 2021