Customer Service Agent – Summer Student

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Published
June 20, 2022
Location
Toronto, Ontario
Job Type
Competition #
22-052
Ministry Unit/Dept:
Supplies and Purchasing Department
Address:
2 Overlea Boulevard Toronto, Ontario M4H 1P4
Posting Expires:
June 30, 2022
Applications Accepted By:
Please submit your resume to thq.careers@salvationarmy.ca and include "Competition 22-052" in the subject line of your email.

Description

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

 

Performs standard clerical and customer service duties such as answering incoming inquiries, managing appointment calendars and filing. In addition, the customer Service agent looks after store cleanliness and tidiness, assisting marketing and promotions activities, packing and delivering packages.

KEY RESPONSIBILITIES:

The incumbent is responsible for the following job duties:

  • Obtain customers’ names, addresses and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Check inventory records to determine availability of requested merchandise.
  • File copies of orders received, or post orders on records.
  • Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Adjust inventory records to reflect product movement.
  • Receives mail from external and internal senders.
  • Sorts and opens all incoming mail according to Territorial Policies and Procedures.
  • Distributes all open mail into appropriate mailboxes for pick up.
  • Delivers or arranges pick up for larger packages.
  • Sorts and processes all outgoing mail; ensures mail/packages have the appropriate postage and charges are recorded to appropriate persons/departments/offices.
  • Picks up and drops off mail at local post office, as necessary.
  • May receive, sort, distribute budget mail (internal mail system) for internal off-site offices/facilities.
  • May assist with shipping and receiving including the sorting of inventory and the labeling of inventory dispensers and shelves, the receiving of incoming goods and preparation of outgoing packages.
  • Processes air freight, and overnight deliveries; tracks shipments as necessary.
  • Responds to various inquiries and requests from internal and external customers.
  • May be required to provide coverage to other staff as required (i.e., cash out customers, shipping & receiving and driving).
  • Participate with special events, orders, and projects.
  • Other duties and special projects as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • The successful job applicant will have completed High School, plus specialized courses of up to six (6) months.
  • More than three months but less than one year of prior related experience, including, clerical/reception/customer Service experience.
  • Proficient use of Microsoft Office applications, Microsoft Outlook, and Windows 10 Operating System.

PREFERRED SKILLS/CAPABILITIES:

  • Must possess excellent Microsoft Office Excel, Word, Power point and Office 360
  • Must possess excellent time management and organizational skills
  • Ability to handle difficult situations and conversations with tact and build solid, lasting relationships.
  • Provide good customer service at all times
  • Ability to think outside the box and handle unforeseen challenges related to event administration
  • Be a strong, enthusiastic team player

This is a 8 week contract position.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants and will contact candidates selected for interview. Internal applicants, please have a conversation with your manager about your intentions to apply.

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