Community Services Coordinator

novembre 22, 2022
Job Type
Ministry Unit/Dept:
Heritage Park Temple
Salary Range:
$18.45 - $27.67 per hour
825 School Road
Posting Expires:
November 30, 2022
Applications Accepted By:
Captain Kam Robinson - Email:


The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

The Community and Family Services Coordinator helps individuals and families who are seeking aid and assistance from, or have been referred to, the Salvation Army. This position provides support to the Food Bank Program and other programs provided by Community and Family Services.

The Community and Family Services Coordinator also provides a high impact case management approach for specific client households. This approach focuses on identifying and addressing root causes for families living in poverty. They provide casework services through the Pathway of Hope (POH) approach utilizing a strengths-based approach to interview, assess, and formulate a plan of action to assist families in moving from crisis to stability.

  • Full-time position
  • Monday – Friday, 8:30 a.m. until 4:00 p.m. (35 hours with a 30-minute unpaid lunch break per day)
  • Benefits package



Client Services and Program:

  • Coordinate/organize annual donation and fundraising efforts and/or seasonal programs (Food Drives, Donation Drives, Christmas Program, Toy Distribution, Summer Day Camp, Community Meals, etc.) as needed
  • Conduct initial intake application and screening clients for general emergency assistance, including food, clothing, household needs, referrals, etc.
  • Assist with food bank operations: ordering and/or receipt of food donations, cleanliness, recording, general organization of food according to safe food handling policies and procedures
  • Work collaboratively on program development with Corps Officer(s)
  • Complete the necessary training to become a Pathway of Hope (POH) Caseworker and attend regular team meetings and online training sessions
  • Perform all aspects of client management for POH using the program specific approach (selection, intake, assessment, goal planning, regular meetings, action, reviewing progress, transition, and follow up)
  • Maintain a Pathway of Hope caseload of two to five participant files at a time
  • Work closely with other ministry units in Winnipeg in order to provide holistic client support
  • Provide support, attend training, and assist with Emergency Disaster Response as directed

Community Engagement:

  • Engage and Network with Community Partners to work collaboratively and as an innovative partner
  • Supervise and coordinate Community Engagement related programs (Nutritious Food Program, Back to School Backpacks, Red Cap, etc.) while ensuring that ministry objectives are consistently accomplished and that a spiritual aspect is applied to all program initiatives
  • Participate in relevant Community Meetings
  • Maintain a database of Community Assets and refer clients as necessary to other available resources
  • Refer clients to appropriate ministry opportunities at Heritage Park Temple (i.e., Pastoral Care, Bible Studies, Sunday Worship)

Team Lead Accountabilities:

  • Serve as Team Lead for summer day camp staff, and volunteers
  • Recruit and train volunteers for programs
  • Interview job applicants alongside Corps Officer(s)
  • Assigning work, providing direction, and checking for adherence to quality and standards
  • Provide input and recommendations to Corps Officer on recruitment, job-related training, performance management, and budgetary issues
  • Escalate any personnel/safety issues or concerns to the Corps Officer for guidance and direction
  • Supervise, coordinate, and lead the Christmas Hamper program and Teen Gift program
  • Provides regular reports to the Mission Board re: progress of community ministries
  • Participates in interviewing, hiring and supervising of Temporary Kettle Workers for Christmas Fund Raising yearly
  • Assists in interviewing and hiring of Youth Worker and oversees supervision of Youth Worker

Administration and Reporting:

  • Input data into Link2Feed; complete and submit all statistical reports in a timely manner
  • Maintain confidentiality and keep accurate participant files
  • Investigate and apply for applicable grant opportunities including Canada Summer Jobs Program
  • Work within established Salvation Army policies, procedures, and budget
  • Uphold the mission and values of The Salvation Army in all aspect of required tasks
  • General administrative duties as required, such as answering phones, directing inquiries, etc. as assigned



Education and Experience Qualifications:

  • Completion of a formal post-secondary/college program of two academic years in business, administration, or social services
  • An alternative combination of experience and education might be considered
  • Valid Driver’s License with Driver’s Abstract 

Experience and Skilled Knowledge Requirements:

  • Minimum two (2) years of prior related experience in a related field with a minimum of one (1) year supervising others



  • Attention to detail, problem solving and analytical skills
  • Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment
  • Proficient computer skills in all aspects of Microsoft Office
  • Driven and compassionate – advocates, supports, provides dignity, and motivates clients with a engaged listening skills
  • Relationship building –build positive, productive, and supportive relationships with the community, corps members, clients, and other staff
  • Communication – strong written, verbal, and interpersonal communication skills
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
  • Strong administrative, time-management, and organization skills
  • Ability and willingness to life weighted objects of up to 20 lbs
  • Ability to attend training and provide a Safe Food Handling Certificate
  • Ability and willingness to adhere to, support, and promote the Mission, Vision, and Values of The Salvation Army
  • Ability and willingness to obtain a Criminal Record and Vulnerable Sector Check deemed satisfactory to The Salvation Army
The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted. Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.

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