Community Program Coordinator

The Salvation Army
March 12, 2019
St. Catharines, ON, Canada
$17.42 per hour
Competition #
Interested applicants must respond in writing to
Fax (905)935-9135 E-mail: Attention: Carrie McComb – Community and Family Services Manager The Salvation Army St. Catharines Community and Family Services 400 Niagara Street St. Catharines, ON L2M 7N5 Please no phone calls.
Closing date
March 31, 2019


3 positions available

These 3 positions are temporary full-time position based on 30 hours per week.  Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required.  Travel is required.

Normal hours of work – To be determined by the supervisor as per the requirements of the program, Monday to Friday and includes a ½ hour unpaid meal break where applicable.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.

If you require a disability-related accommodation during this process, please inform us of your requirements.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Each position contributes to the mission of The Salvation Army.

Watch inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.


  • Provide a variety of casework duties, including analysis of data, statistical recordings, and monthly reports to funders, filing, data entry, and case notes as well as assessments, progress reports, formulation and implementation of individualized short term and long-term goal plans tailored for each client, consistent with program policies.
  • Participate in comprehensive case management meetings to assess needs and develop a plan for the client to move forward out of homelessness.
  • Meet with clients where they are most comfortable.
  • Ensure that each client is offered the assistance, referrals they need to meet their goals, and to stay housed in the community.
  • Identify and make personal contact with homeless persons and those at risk of becoming homeless by connecting with other programs in the Niagara Region run by The Salvation Army.
  • Work collaboratively with clients to help them find affordable, sustainable housing; follow-up with clients to continue to offer supports and services to ensure that they remain housed
  • Address secondary issues affecting clients who have restricted ability to maintain a permanent address and make a formal and professional connection with, and utilization of, community agencies and resources on behalf of the client.
  • Accompany people to appointments, help them in the preparation of necessary documents, assist in the negotiation of services and provide transportation if necessary.
  • Research, identify, evaluate, prepare and maintain strategies and processes for interpersonal/group coaching, mentoring, outreach, advocacy, crisis intervention and support of clients before and after housing
  • Teach life skills working one-on-one and in small groups to help clients with unique challenges, e.g. teaching core or basic skills, independent living skills and social skills.
  • Develop and conduct programs for clients/families (a variety of ages) e. Red Cap – Anger Management Program and Managing My Emotions upon scheduled program dates
  • Oversee and implement life skills curricula.
  • Monitor client’s progress and make necessary recommendation for adjustments; prepare evaluations and progress reports; ensure uniformity and timeliness of assessments and reporting.
  • Network with Community Resources to provide a guest lecture series supplementary to the Life Skills program Research and develop materials necessary to supplement the curriculum
  • Communicate with supervisor regarding client progress, problem solving and monitoring.
  • Participate in the development and implementation of continuous quality improvement
    activities as assigned.
  • Maintain confidentiality and complete all required paperwork in an accurate and timely manner.
  • Effectively utilize computer management system to record client documentation while maintaining confidentiality and providing statistical reports.
  • Network and refer to The Salvation Army or community social service providers to coordinate resources for the benefit of clients and program, when necessary
  • Perform other position related duties as required.


  • Completion of Community College Diploma, Social Services Worker or equivalent
  • An Undergraduate University Degree is preferred e.g. B.A. or B.S.W.
  • Formal training and experience in the delivery of elementary, secondary, post-secondary and adult education
  • Minimum of two (2) years of prior related experience, including, experience in a variety of social service programs and experience communicating orally and in writing.
  • Ability to teach basic independent living skills to clients in order for the clients to be successful after discharge from the program
  • Ability to work effectively with clients and staff in a culturally diverse environment
  • Hands-on experience, working with the population involved; human services experience is required.
  • Sensitivity, awareness, and understanding of client’s needs, problems, interests, skills, deficiencies, and idiosyncrasies
  • Respect and work effectively with individuals of diverse culture, socioeconomic, and ethnic backgrounds
  • Ability to observe, understand, and use group dynamics
  • Ability to handle disruptive behaviors in a calm, professional manner
  • Demonstrate knowledge in the area of life skills instruction, although a specific degree in the area of instruction is not required.
  • Patience and ability to perform keen observation of clients by seeing, hearing a verbally communicating with clients.
  • Self-motivated and disciplined
  • Creates engaging activities for the clients to participate in and develop relationships; Serve as an effective role model
  • Strong oral and written communication skills is essential to this position
  • Ability to lift/move 25 lbs.
  • Ability to present program materials in a clear concise and comfortable manner;
  • Must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL)
  • Hold a valid Ontario Class “G” Driver’s License, own vehicle and insurance, a copy of a driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
  • Provide an original copy of a Background Check. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
  • Screening through The Salvation Army Abuse Registry is required.
  • Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
  • NOTE: Alternative combinations of education and experience may be considered

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

Internal Applicants: Please advise Department Heads of your intentions prior to submitting your application.

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