Community Case Worker

The Salvation Army B.C. Chilliwack Ministry Unit
février 19, 2021
Chilliwack, Canada
Job Type
Interested applicants must respond in writing to
Closing date
March 1, 2021
Street Address
45746 Yale Road



Monday to Friday – 8.0 hours per day.


  • Is able to work in adherence to The Salvation Army’s Christian Mission and Values.
  • Awareness and compliance with CHILLIWACK Policies and Procedures.
  • Awareness of The Salvation Army Communicable Disease Control Manual
  • Participate in ongoing training as provided
  • Supports, advocates for and refers clients/families in helping empower them to become more self-sufficient, and help them re-integrate into the greater community
  • Involved in intake services, client assessment, emergency assistance, ongoing case management and/or other forms of direct service for clients applicable to their case plan and development
  • Through crisis and ongoing empathy, provides supportive counseling, assist individuals in determining appropriate and mutually agreed upon goal achievement processes
  • In collaboration with the Shelter Director, facilitate effective problem-solving strategy to address behaviours of the client/family that impacts the completion of the client’s case plan
  • Provides a variety of casework duties, including analysis of data, progress reports, statistical recordings, formulation of treatment plans and implementation of the treatment, consistent with program policies
  • Maintains confidentiality and keeps accurate client files/case notes
  • Networks with other agencies to resources services for the benefit of clients and programs
  • Participates in case conference meetings for the benefit of clients served; participates in crisis intervention
  • situations, provides guidance and advocacy for as required
  • Provides written reports as requested by management
  • Maintains accurate reporting and documentation of BC housing database
  • Develop and maintain a database list of all agencies and services we collaborate with to help our clients
  • May be required to support shelter staff at the direction of management
  • Networks with the Salvation Army, government and community social service providers to coordinate resources for the benefit of clients
  • Performs other duties as assigned.

The employee will work under the following disagreeable conditions:

Dealing with…

  • Angry people
  • Homeless people
  • Verbally abusive people

The employee may encounter the risk of minor to moderate injury or illnesses due to:

  • Physical attacks by others
  • Exposure to infectious diseases
  • Exposure to bodily fluids
  • Sharp objects
  • Other dangerous situations.

The incumbent must take the following precautionary measures (in addition to health and safety rules):

  • Universal precautions
  • Current Certification in first Aid/CPR
  • Criminal Police Investigation Check (CPIC)
  • Non-violent crisis intervention training.


  • Proven experience in case management and social services
  • Any special credentials specific to the program
  • Team oriented
  • Good interpersonal, initiative and organizational skills
  • Adaptable to change and frequent interruptions
  • Functional job related computer skills
  • Valid driver’s license
  • Police Security Clearance Certificate
  • Current Certificate in First Aid and CPR Training
  • Non-violent Crises Intervention Training
  • Awareness of Communicable Diseases Control
  • Ability to relate to and engage marginalized people with a positive outcome perspective while remaining non-judgmental.

The incumbent must take the following precautionary measures in addition to health and safety rules:

  • Universal precautions.
  • Immunization for Hepatitis B.


Successful candidates, prior to hiring, may be required to provide:

  • Background check consent
  • A clear vulnerable sector screening
  • A clean drivers abstract
  • Completion of our online Armatus Abuse Training and required Health and Safety training.

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