Community and Family Services Team Lead

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Published
September 21, 2022
Location
Saskatoon
Job Type
Ministry Unit/Dept:
Saskatoon Temple
Salary Range:
$18.84 to $23.55 per hour
Address:
38 Bateman Crescent and 339 Avenue C South, Saskatoon SK
Posting Expires:
September 30, 2022
Applications Accepted By:
E-mail: angela.kerr@salvationarmy.ca Attention: Angela Kerr (Lieutenant) or Mail: Attention: Lieutenant Angela Kerr 38 Bateman Crescent, Saskatoon SK S7H 3C4

Description

Mission and Values:

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

The Community and Family Services Team Lead will provide support and assistance to the Community and Family Services in various programs related to community and client support in accordance with Salvation Army mission, values, and standards.

The incumbent is responsible as a group/work leader.  The incumbent is responsible for providing direction and checking results, but generally works along with those supervised. The incumbent directly supervises employees and volunteers.

  • Full time Permanent
  • 37.5 hours per week
  • Monday to Friday 8:30 am to 4:30 pm (some flexibility in scheduling is required)

KEY RESPONSIBILITIES:

General

  • Ensure the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
  • Ensure that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army.
  • Assist the Corps Officer with ongoing strategic planning to ensure programming reflects client need as these may evolve in our changing socioeconomic climate
  • Work with the Corps Officer to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal, and internal requirements.
  • Serve as a resource person to the Corps Officer in matters of community relations and media as related to the Community and Family Services.
  • Ensure compliance with policies and procedures as it relates to external funders.

Program

  • Oversee Community and Family Services operations – ordering and/or receipt of food, donations, and supplies, recording of statistical data, maintaining general cleanliness and organization.
  • Responsible for making sure any concerns with maintenance and general cleanliness of Community and Family Services are forwarded to the Corps Officer.
  • Conduct client intakes, assessing their needs and determining how we can best assist them; provide budgeting guidance, additional resources and supports to clients as required.
  • Develop and maintain a good understanding of services provided by external agencies.
  • Network with Salvation Army, Government, and community social services providers to coordinate resources for the benefit of clients and program.
  • Represent The Salvation Army Saskatoon Temple Community and Family Services within the community, as directed.
  • Engage in the local Emergency Response Plan, assisting with provincial/federal emergencies as required.
  • Coordinate/organize annual donation and fund-raising efforts such as community BBQs, and the Christmas Kettle Campaign.
  • Coordinate/organize/develop ongoing and seasonal programs such as Winter Coat Drive, Christmas Hamper, Toy Distribution, Summer and Easter Camps, Community Dinners, Children’s Back to School Backpack Program, breakfast program, Canpotex weekend investment in nutrition, Nutrien food on the move, drop-in programs, community kitchen etc.

Human Resources

  • Provide direction and support to employees and volunteers and ensure that they work together to achieve the purposes of the organization.
  • Responsible to review and assign weekly workload for all Community and Family Services staff and volunteers.
  • Develop strategies and recommendations for staff and volunteer development.
  • Responsible for preparing employee and volunteer work schedules.
  • Ensure that all employee and volunteers maintain any mandatory training or certification; identify any training needs and reports to the Corps Officer.
  • When applicable ensure that all processes and expectations outlined in the Student Placement Policy are followed.
  • Conduct yearly PEAC Evaluations with one to two employees and provide ongoing feedback, coaching and support, as necessary.

Health and Safety

  • Monitor staff and volunteer safety practices in compliance with health and safety standards, and prepare, submit, and act on incident reports; provide calming intervention as required ensuring the safety of everyone.
  • Responsible to work in compliance with Occupational Health & Safety Regulations.
    • May perform workplace inspections as required.
  • Assist in the orientation of new staff and volunteers regarding health and safety procedures.
  • Responsible to report any serious health and safety infractions or problems in accordance with policies to the Corps Officer.
    • Participate in the supervision of Early and Safe Return to Work plans where applicable.
  • Ensure the Community and Family Services spaces are cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs as necessary
  • Report any safety hazards, maintenance problems, equipment, or supply needs to the Corps Officer.

 Administration and Finance

  • Maintain accurate records of client information on The Salvation Army’s computer system while maintaining confidentiality and providing statistical reports.
  • Maintain accurate written records, logs of activities, including activity reports and statistical information.
  • May prepare and submit grant/funding applications; complete timely, accurate reports as required.
  • Receive, record, secure monetary and non-monetary donations; ensure information is forwarded to Corps Officer for the issuing of donation receipts for income tax purposes.
  • Provide input in the development and implementation of policies and procedures for Community and Family Services programs.

Perform other position-related duties as required.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Education/Certifications:

  • Completion of a formal post-secondary/college program of two academic years.
  • Completed an Undergraduate University Degree, preferable in Human (Social) Services field or equivalent will be considered as an asset
  • Safe Food Handling and First Aid/CPR Certifications are required.
  • Non-violent crisis intervention training would be an asset.
  • Screening through The Salvation Army Abuse Registry.
  • Valid Saskatchewan Class “5” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
  • Must provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment

Experience:

  • Minimum of two (2) years of prior related experience, including, experience in a specialized social services program; inclusive of supervisory experience.
  • Supervisory/management skills and the ability to lead, coach and motivate.
  • Experience dealing with office equipment and tools.
  • Knowledge of community-based resources and experience networking with government and social service agencies.

Alternative combinations of education and experience may be considered.

Required Skills/Knowledge:

  • A high level of integrity, good judgment, and ability to maintain appropriate confidentiality.
  • Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
  • Exhibit good listening skills, have strong oral/written communication skills and respect authority.
  • Self-motivated/disciplined; a flexible self-starter with the ability to multitask in a fast-paced environment.
  • Ability to work effectively with clients and staff in a culturally diverse environment
  • Excellent interpersonal, organizational and communication (oral and written) skills
  • Strong organizational and time management skills with the ability to complete assignments and meet deadlines with minimal supervision
  • Proficient in working in a computerized environment must have strong skills using Microsoft Office Suite.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.

PREFERRED SKILLS/CAPABILITIES:

Preferred Skills/Capabilities:

  • Adaptability: demonstrate a willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Behave ethically: understand ethical behaviour and business practices and ensure that own behaviour is consistent with these standards and aligns with the values of the organization.
  • Build relationships: establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate effectively: speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings.
  • Creativity- and innovation: develop new and unique ways to improve the community-based programming and to create new opportunities.
  • Focus on client needs: anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Foster teamwork: work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Organize: set priorities, monitor progress towards goals, and track details, data, information, and activities.
  • Solve problems: assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.

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