Community and Family Services Manager

février 6, 2024
Fort Erie, ON
Job Type
Ministry Unit/Dept:
Niagara Orchard/Fort Erie CFS
Salary Range:
255 Gilmore Road Fort Erie
Posting Expires:
February 20th 2024
Applications Accepted By:


The Community and Family Services Manager provides leadership and support to The Salvation Army Fort Erie Community and Family Services, which operate several community-based programs in accordance with Salvation Army mission, values, and standards.  The incumbent also ensures that resources of the department are being used to their greatest potential in the implementation of The Salvation Army’s mission.



  1. General
  • Ensure the ministry objectives are consistently accomplished; refer clients to the Ministry Unit Leader for pastoral care assistance when appropriate.
  • Ensure that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army.
  • Coordinate or assist in all local fundraising initiatives and pursue additional fundraising opportunities.
  • Oversee the day-to-day operations of the Community and Family Services Ministries.
  • In consultation with the Ministry Unit Leader , assist with the development and implementation of policies and procedures and that those programs meet contractual, and legal, requirements.
  • Report any safety hazards, maintenance concerns or problems, equipment, or supply needs to the appropriate personnel sure a professional rapport in all dealings with other members of the Leadership Team, staff, volunteers, and other agencies.


  1. Program
  • Provide oversight to intake services, client assessment, and emergency assistance for clients; conduct client intake interviews when required.
  • Organize, develop, and deliver donation and fund-raising efforts for special outreach or seasonal community services programs and events (i.e., Christmas Assistance, Summer Camps, etc.).
  • Oversee all programing relating to CFS ministry (i.e., Christmas Assistance, Food Bank, Hydro support program, etc.), evaluating programs for necessary changes/additions.
  • Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and programs when necessary.
  • Assist the Corps Officer with ongoing strategic planning to ensure programming reflects client needs and spearhead potential program development based on outcomes of community needs assessments.
  • Work with CFS staff and volunteers to ensure that there are enough resources available to meet the needs of clients that require support.
  • Actively promote all Community and Family Services Ministries within the respective communities.


  1. Human Resources
  • Hire, orientate, train, reward, discipline staff and volunteers in consultation with the Ministry Unit Leader ensuring compliance with and Territorial/National Standards, and the Ontario Division Human Relations Department.
  • Provide ongoing, consistent coaching, performance feedback, and manage the evaluation (including probationary evaluations) of all community ministries employees and volunteers ensuring that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
  • Responsible to ensure that each position for those supervised has a clearly defined and up-to-date job description and job duties, outlining that employee’s or volunteer’s authority and responsibilities, in consultation with Ontario Division Human Relations Department and MU Leader.
  • Prepare, post, and maintain all departmental work schedules for those supervised in accordance with operational requirements ensuring adequate coverage.
  • Ensure that all department related job postings are prepared and forwarded to Human Relations for review and posting.
  • Identify training requirements, make recommendations, and develop strategies and recommendations for employee and volunteer development.
  • Ensure all mandated courses are current for all employees and volunteers (First Aid, Food Safety, etc.)
  • Complete all related payroll responsibilities as required.


  1. Health and Safety
  • Ensure safety of employees, volunteers, and clients, i.e., clear fire exits, no obstacles inside/outside office, clean spillage; ensure that the property is always secured.
  • Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA).
  • Ensure that the measures and procedures prescribed (OHSA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.
  • Provide oversight of WSIB claims and other health and safety matters in Community and Family Services and ensure that proper procedures are followed in the event of a workplace injury or illness; supervision of the Early and Safe Return to Work Program.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  • Ensure all safety procedures required by Public Health are followed by all employees and volunteers.


  1. Administration and Finance
  • Prepare and submit reports, proposals, program evaluations, and/or business plans as requested to the Ministry Unit Leader.
  • Maintain accurate confidential written records, logs of activities, including activity reports and statistical information, and client data in Link2Feed.
  • Prepare, analyze, submit, and act on incident reports; maintain records of all reports and dealing with complaints effectively and in a timely manner.
  • Prepare and submit grant/funding applications; complete timely, accurate reports as required.
  • Receive, record, secure monetary and non-monetary donations following TSA Finance guidelines; ensure information is forwarded to the bookkeeper for the issuing of donation receipts for income tax purposes.
  • In consultation with the Ministry Unit Leader, assist with the development and implementation of policies and procedures, ensuring the policies meet contractual and legal requirements.


Perform other duties as required.



Governance Boards and Councils:


  • Ministry Unit Leader , Ontario Division Human Relations Department, employees, volunteers.


  • Those we serve; homeless, marginalized, and disenfranchised.
  • Community partners, various community meetings, committees, and donors.



  • This position reports directly to the Ministry Unit Leader or designate.
  • Attend community meetings with various groups.
  • The incumbent is responsible for the direct supervision of Community & Family Services staff, and all volunteers.
  • Responsible for the direct supervision of temporary employees and volunteers hired for special and seasonal programming.
  • Conduct regular staff meetings to review operational effectiveness.
  • Participate, and lead employee and volunteer meetings as required.



  • Participate in the discussion and preparation of annual budgets and monitor/manage financial performance; accordingly.
  • In consultation with the Ministry Unit Leader , prepare funding and contract proposals for submission to various funding bodies.
  • Oversee food bank materials management such as donations/product flow and distribution of same.



  • This is a permanent full-time position based on 37.5 hours per week.

Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required.

  • Working environment is typically in the office in generally agreeable conditions.

This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods and overtime compensation. Salary is based on average minimum weekly hours of 37.5 per week and hours worked are compensated through the annual salary amount.

The performance of the job requires the ability to lift/move 40 lbs., reach, bend, twist, and stoop frequently, work in a standing position for long periods, un-packing delivery vehicles, and computer keyboarding.

  • Travel is associated with this position {10%}. i.e., on occasion pick-up food donations, attend community meetings, purchase food and/or supplies.


The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.


Education, Qualifications and Certifications:

  • Completed an Undergraduate University Degree, preferable in Human (Social) Services field.
  • Alternative combinations of education and experience may be considered.
  • Education related to mental health would be an asset.


Experience and Skilled Knowledge Requirements

  • Minimum of three (3) years of prior related experience, including, experience in specialized social services program budget controls, managing people, managing resources, and communicating orally and in corresponding with community partners.
  • Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance.
  • Excellent organizational, planning, communication, and time management skills.
  • Supervisor/management skills and the ability to lead, coach and motivate employees and volunteers.
  • Experience working with a diverse population, including mental health and addictions.
  • Knowledge of community-based resources and experience networking with government and social service agencies.


Skills and Capabilities:

  • Proficiency in Microsoft Office products is required, Word and Excel etc.
  • Attention to detail, problem solving and analytical skills.
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
  • Self-motivated/disciplined.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Strong interpersonal, motivational, communication, leadership, and organizational skills.
  • Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Proof of valid Safe Food Handlers Certification, Non-violent Crisis Intervention, and Mental Health First Aid or willingness to complete such

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.



We thank all applicants, however, only those candidates to be interviewed will be contacted.


You must advise your managing supervisor of your intentions prior to submitting your application.

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